Privacy Policy (Internet) - Wild! - Zoos Victoria

Privacy Policy (Internet)The Zoological Parks and Gardens Board of Victoria (ZPGB) is committed toensuring the privacy of your information online. In order to enhance your visitat our website we gather certain information that helps us improve our contentand your visitation experience. Please read the following policy to understandhow your information will be treated as you make full use of our website.This policy may change with site upgrades so check periodically for the latestversion.This version is current as of January 30, 2008.Information that we collectFor each visitor to our website, our web server collects the following type ofinformation for statistical purposes;• The number of users who visit the website,• The date and time of the visits,• The pages accessed,• The user’s top level domain name (for example .com, .gov, .au, .uk etc)• The previous site visited• The type of browser used• The user’s operating system (Windows, Mac etc)This is anonymous statistical data and no attempt will be made to identifyusers. We use this data to evaluate our website and to improve the contentwe display to you.In addition to the information that we collect upon your initial access to oursite, we may ask you for personal information at other times (but not limitedto) when you make a purchase at our online store, when you enterpromotions, contests, when you respond to a survey or when you participatein a discussion forum. For example, when you make a purchase through ouronline store, we collect several items of personal information, including yourbilling and shipping address, telephone number, credit card information, andany other information necessary to complete the transaction.Wherever the ZPGB collects personal information, we make an effort toinclude a link to this privacy policy on that page.External linksSome sponsors and advertisers or web sites that have links on our site maycollect personally identifiable information about you when you access or utilisethose links. The ZPGB does not control the collection or use of suchinformation, and the practises of those sponsors and advertisers or web sitesare not covered by this privacy policy.

Collection of personal informationZoos Victoria collects personal information for, or about you in a number ofways. For example, when you:• Request information from us• Make a donation or join a sponsorship scheme• Make application to help us in a voluntary capacity (including workexperience)• Make a booking for a group visit or attendance at a Zoo functionIn all cases where such information is retained for our purposes it is treated inthe same way as we treat our other confidential information. We do not sell orotherwise make available the information to any other organisation unlessrequired to do so by law.We will take all reasonable steps to ensure that your personal informationwhich we collect and use is accurate, complete and up to date. You have theright to access the personal information that we hold about you. If theInformation is not accurate, complete or up to date, you can ask us to modifyour records, You can make a request to access the information we keepabout you by writing to the Privacy Officer, Zoos Victoria, PO Box 74, ParkvilleVIC 3052.When you email us:• We will record your email address• We will only use your email address for the purpose for which youprovided it• It will not be added to a mailing list unless you have specificallyrequested this• We will not use your email address for any other purpose• We will not disclose it without your consentOther personal information collected by us (for example through the useof an online form) will only:• Be collected by lawful and fair means• Be used for a lawful purpose• Be collected with your consent, and• The purpose for collection is clear and explicit.How we capture informationWe use technology called cookies when you visit our site. Cookies are piecesof information that a website can transfer to an individual’s computer harddrive for record keeping. Your cookie may be sent at various times duringyour visit to our web site and may be updated as you access the manydifferent areas.

Most Internet browsers are pre-set to accept cookies. If you prefer not toreceive cookies, you can adjust your Internet browser to refuse cookies or towarn you when cookies are being used.Use of collected informationThe information we collect (including information contained in your cookie)may be used to provide such capabilities as personalisation services,interactive communications, online shopping, and personalisedcommunication between you and the content you prefer. We may also use theinformation to estimate the size of our audience and measure certain trafficpatterns, to track the progress and number of entries in our promotions andcontests, to track visits to and business conducted at our online store, to notifyour visitors about updates to our web site. We may occasionally contact youwith information regarding special events at the 3 zoos. If you ever receive atype of communication that you would not like to receive, you will have theoption to unsubscribe from such communication (usually at the bottom of thepage).With whom do we share your information and for what purpose?The ZPGB does not sell, rent, or trade your personal information with others.However, when one or more of our business partners co-sponsor a service,promotion and/or contest, we may share some or all of the informationcollected in connection with such service, promotion or contest with the cosponsor(s).If we intend to share such information, you will be notified prior tothe collection of that information. If you do not want your information to beshared, you will be able to choose not to allow the transfer by not using orsigning up for that particular service, promotion or contest.Security of informationInformation that we capture is passed through a secure server usingencryption technology which scrambles the information to ensure it isprotected over the internet.Stored information about you is further protected from authorised accessthrough the use of multiple firewalls*.*Any of a number of security schemes that prevent unauthorised users fromgaining access to a computer network or that monitor transfers of informationto and from the network.