2002-2004 Catalog - St. Charles Community College

St. Charles Community CollegeCUSTOMERSERVICEThis certificate program providesstudents with skills necessary to handlecustomers professionally, effectively,and successfully. You willbecome comfortable with businesscommunication written and verbal; improve timemanagement skills; form professional work standardsand image; review professional telephoneskills; and brush up on keyboarding and computerskills.Business Administrative Systems program representativesassist students with job placementefforts during course work. The courses for thiscertificate may be applied to the Associate ofApplied Science degree.General Education Requirements . . . . . . . . . . . . . . . .12Must Include: . . . . . . . . . . . . . . . . . .(See page 64)AOM 103 . . . . .MicrocomputerApplications, MS Office . . . . .3Required Courses inBusiness Administrative Systems . . . . . . . . . . . . . . . . .13AOM 101 . . . . .Keyboarding . . . . . . . . . . . . .3AOM 115. . . . . SpreadsheetApplications-Excel . . . . . . . . .2AOM 117 . . . . .DatabaseApplications-Access . . . . . . . .2WPT 102 . . . . .Understanding Your PC . . . . .1WPT 103 . . . . .Word Processing-Word . . . . .3WPT 221 . . . . .PowerPoint Presentations . . . .2Additional Required Courses forCustomer Service Option . . . . . . . . . . . . . . . . . . . . . . .7AOM 130 . . . .Customer Service Excellence .1AOM 131 . . . .Telephone Comm. Skills . . . . .1AOM 132 . . . .Time Management . . . . . . . . .1AOM 135 . . . .Your Professional Image . . . .1AOM 136 . . . .Business Communications . . .1AOM 137 . . . .Interpersonal Skills . . . . . . . .1AOM 199. . . . . Bus. Adm. Systems Capstone .1Total Required Hours . . . . . . . . . . . . . . . . . . . . . . . . .32BUSINESS ADMINISTRATIVE SYSTEMSDESKTOPPUBLISHINGThis certificate program providesthe graduate with entry-level skills asa desktop publisher or clerical assistant.Graduates will be capable ofproducing basic publishing documents.Training is provided in many computersoftware skill areas, page layout, design, and managementtechniques for use in small business andhome publishing businesses. Current computerand technology skills are applied in all programareas of Microsoft Office, Microsoft Publisher,Adobe InDesign, Adobe PageMaker, QuarkXPress,Adobe Photoshop and Illustrator, and the Internet.Business Administrative Systems program representativesassist students with job placementefforts during course work. The courses for thiscertificate may be applied to the Associate ofApplied Science degree.General Education Requirements . . . . . . . . . . . . . . . .12Must Include: . . . . . . . . . . . . . . . . . .(See page 64)AOM 103 . . . . .MicrocomputerApplications, MS Office . . . . .3Required Courses inBusiness Administrative Systems . . . . . . . . . . . . . . . . .19AOM 115 . . . . .SpreadsheetApplications-Excel . . . . . . . . .2AOM 117 . . . . .DatabaseApplications-Access . . . . . . . .2AOM 247 . . . . .Administrative Supervision . . .3WPT 102 . . . . .Understanding Your PC . . . . .1WPT 103 . . . . .Word Processing-Word . . . . .3WPT 200 . . . . .Desktop Publishing WithMS Publisher & InDesign . . . .4WPT 290 . . . . .Page Layout-PageMaker/Quark . . . . . . . .4Additional Required Courses forDesktop Publishing Option . . . . . . . . . . . . . . . . . . . . . .7CPB 170 . . . . .Computer Graphics(Illustrator) . . . . . . . . . . . . . .1CPM 210 . . . . .Graphic Interface Design(Photoshop) . . . . . . . . . . . . .3AOM 199 . . . . .Bus. Adm. Systems Capstone .1Total Required Hours . . . . . . . . . . . . . . . . . . . . . . . . .3876