ABB Robotics Service Agreements (PDF)

Alan Spreckley ABB Roboticsobotics Service Agreements basedn remote technologynew dimension in customer care

BB Robotics Serviceur key differentiator• Worlds leadingmanufacturer of industrialrobots since 1975• More then 160 000 robotsand systems installed• 1500 service employeesoperating in 45 countriesand in 100 locations• More than 30 years ofworldwide service experienceUnique global service coverage

oboticservice AgreementsMaximize up-time and increase the lifetime of yourequipment with Robotics Service Agreements• Partner Support PackageFaster ramp-up duringcommissioning• Maintenance PackageMaximize the MTBF• Response PackageMinimize the MTTR• Warranty PackageControl the TCOAnnualMulti-yearABB Service ProfessionalCustomer Representative

aintenanceWhat do we include• Planned Maintenance• Parts and labour• Maintenance Report• Robot Service Assessment• Priority Response• Technical Support (Office Hours)• MyRobot Website• Options Available (at extra charge)• Technical Support 24/7• Parts Availability 24/7Focus is to deliveroutstanding VALUE and toexceed customerexpectations

esponse Package• So what do we include• Priority Response• Technical Support 24/7• Field Service Engineer Dispatch 24/7• Call-out fee waived• Parts availability 24/7• Remote Failure Indication and Auto Alert• Remote Support and Problem Analysis• Critical Event Data Collection and Storage• MyRobot Website Access• MyRobot Incident and Status ReportingFocus is to deliveroutstanding VALUE and toexceed customerexpectations

esponse Package• Options Available (at extra charge)• Guaranteed On-Site Response Time• Remote Robot backup – Scheduled or on Demand• Pro-active Critical Event Analysis• Predictive Failure Indication• Robot System Availability AnalysisFocus is to deliveroutstanding VALUE and toexceed customerexpectations

arranty Package• Customer Benefits• For customers who want to fully cover the robot for anypart failure.• For customers who want to budget for the year.• For customers who want to avoid raising emergencypurchase orders.• For customers who want peace of mind by controlling thetotal cost of ownership

arranty Package• What do we include:• Full Spare Parts Coverage• Full Labour Coverage• Full Travel Cost Coverage• Priority Response• Technical Support (office Hours)• MyRobot Website Access

BB has the solutionith Support Package and Remote Service……you can• receive a notification with the critical error• view the alarm history and status• retrieve the last program backup• Robot condition report with alarm statistics to improve• get an ABB expert can analyze the problem over the phoneusing overall diagnostic robot data.All remotely!

emote Servicee technology to reach your robot system globallyRemote Service withwireless technologyTechnologies• Wireless or internet data transmission• Customer web interface• Secured VPN accessFeatures for advanced services• Real time alarm monitoring & notification• Online via MyRobot to analyze and solve failure• Predictive failure indication & diagnostic• Preventive maintenance based on audit• Up and running within minutes

obot Diagnosticsnew dimensionPreventive Maintenance• Maintenance based on usage/time• Features: Audit, Assessment report, Maintenance planPredictive Maintenance (CBM)• Maintenance based on current status• Features: Trends, Prediction indicators, Condition report,recommendationCorrective Maintenance• Resolves the failure as quick as possible• Features: Alarm Mgt., detailed error context, error history,backup, condition report

eventive Maintenanceobot Assessment ReportFeatures• Optimize robot work cycle• Estimate ware of parts for preventivechange• Create maintenance plan according tousageBenefits• Longer equipment life time• Reduce unplanned production stops• Reduced cost & increase MTBF

obot Diagnosticsnew dimensionPreventive Maintenance• Maintenance based on usage/time• Features: Audit, Assessment report, Maintenance planPredictive Maintenance (CBM)• Maintenance based on current status• Features: Trends, Prediction indicators, Condition report,recommendationCorrective Maintenance• Resolves the failure as quick as possible• Features: Alarm Mgt., detailed error context, error history,backup, condition report

creased Uptimeeep your robots producing• Robot program back-up• Condition based maintenance• Predictive measurements• Trend key controller parameters• Manipulator diagnostics

obot Diagnosticsnew dimensionPreventive Maintenance• Maintenance based on usage/time• Features: Audit, Assessment report, Maintenance planPredictive Maintenance (CBM)• Maintenance based on current status• Features: Trends, Prediction indicators, Condition report,recommendationCorrective Maintenance• Resolves the failure as quick as possible• Features: Alarm Mgt., detailed error context, error history,backup, condition report

ast & Professional Support/7 to reduce MTTR• Immediate notification of critical failure• All relevant information available• Robot Configuration• Complete Event Logs• Device information• Last Backup• Failure history• Key measurements of robots status

y Robot/7 access to robot status from anywhere• At any time customer can check• List of robots & alarms• Ongoing support cases• Key ABB contacts• Reports to identify improvements

crease Overall Equipment EfficiencyProductivityFailureProduction start after failurewith Remote ServiceProduction startwithout Remote ServiceStableProductionProduction savings€€€Back to stableproductionRemote SupportDiagnose, Repair,ramp upProduction TimService engineer on siteCall, Analyze problem, Travel Time, etc.. Repair, Ramp UpReduce your production downtime

emote Service - effective support• Remote service of robots located far away• Energy efficiency – save on travel• Fast and accurate support since all info is available• 80 % can be solved by phone

uccess storiesLodi – Italy“Thanks to data collected by the Remote Service, a number ofcorrections and refinements were made before major problemsdeveloped.”Mr. Cetraro, technical department, Lodi ITTetley – United Kingdom“Remote monitoring of our robots helps us to maintain machineuptime and prevent costly downtime.”Colin Trevor, Engineering manager, Tetley UKGolden awardABB Robotics innovative Remote Service solution won the goldvalue chain award at the M2M* United Conference in Chicago,June 25 2008

Remote ServiceA feature of ABB Robotics Service AgreementsHELP!I don’t feel sogood…HOLA!My next service isdue…Konnichi wa!I’m fine, thanks forasking…