BionX Diagnostic Manual - V is for Voltage

Motor doesn’tassistyesPut the console ontodiagnostic mode(see procedures)Does the motorodometer work?noVerify connectionsthat goes towardsthe motorSee procedures“Display in diagnosticmode”Does the motorodometer works?Select the maxassist (level 4).Test the systemyesnoyesendSee procedures“Display in diagnosticmode”While the person ispedalingverify the strength gage(max value 25)Change the cablingand test the motorwheelNonnoDoes the motorodometer work?yesCall us to fill a nonconformityformReturn the motorwheel for repairGet a returnnumberReturn the motor forrepairReturn thedefective cablingEndCall us to fill a nonconformity formGet a returnnumberCall us to fill a nonconformity formendendArbre de décision REV 01

Motor gives“strikes”Verify allconnections thatgoes to the motorIs the battery fullycharged?(voltage > 26v)noFully charge thebattery and re-testIs any connectiondamaged?yesyesPut the console indiagnostic mode(see procedure)See procedure indiagnostic modedisplayChange defectivecablingPut it onmaximum assist( level 4)Is the problemsolved?Verify thebattery voltageSeediagnosticmode displayyesendyesIs thevoltage< 20vnoReturn the batteryfor repairReturn themotor for repairCall us to fill a nonconformity formGet a returnnumberCall us to fill a nonconformity formGet a returnnumberendFinArbre de décision REV 01

FULL THROTTLEPut the console indiagnostic mode(see procedures)See procedure indiagnostic modedisplaySelect themaximum assistlevel (4) and try thebicycleCheck if the gage signal goes downto 0 when you stop pedalingReturn the motorfor repairCall us to fill a nonconformity formGet a returnnumberyesDoes the motor turnfull throttle?endIt is intermittentArbre de décision REV 01

Console does not display properlySee user guideVerify theconsole contrast:chrono +/-Is the display problemfixed?yesendnoIs the console cracked?yesnoReturn theconsole for repairor replacementGet a returnnumberPress every button andcheck displayendnoReturn theconsole for repairor replacementIs the displayfixed?Get a returnnumberyesendArbre de décision REV 01

System does not turn onIs the batteryconnected on thebike?yesDoes it turn on?Unplug thebattery and put itback againReturn motor forrepairnoReplace theconsole and testthe system againDoes it worknow?yesendyesendDoes it turn on?Return the originalconsole for repairIs the battery db7connector is decenteredor damaged?Replace thecabling and testthe system againendGet a returnnumberReturn the batteryAND cabling forrepairyesendouiPut anotherbattery and testthe systemDoes it turn on?noReturn cabling forrepairendGet a returnnumberGet a returnnumberReturn batteryfor repairDoes it turn on?Get a returnnumberendnonPut the originalbattery on the bikeand unplug themotor connectionsArbre de décision REV 01

Battery does not accept any charge,the light does not turn on(for Ni-MH batteries only)Verify if the charger iswell connected (walland battery)yesIs the chargerworking?endSee procedures in diagnosticmode displayCheck thebatteryvoltageyesIs the voltage < 5v ?Return battery forrepairnoGet a returnnumberCheck the thermistor valueCall us with thevalueArbre de décision REV 01

Console does not showbattery statusyesIs the batteryframe displayed?noDoes the system turn onand off normally with theMODE button?no01Check the batteryvoltageyesSee procedure indiagnostic modedisplayIs thevoltage < 24v?noCall us to fill a nonconformity formReturn the batteryfor repairGet a returnnumberyesFully charge thebattery and recheckCheck for voltagevalueCall us to fill a nonconformity formendReturn console forrepairGet a returnnumberyesDoes the consoleshow full charge?Is thevoltage > or = to27,5v?noFully charge thebattery and rechecknoDoes the consoleshow full charge?endyesendnonoyesCalibrate thebattery bypressing onMODE for 20secondsyesDoes the consoleshow full charge?noyesendCharge the batterywith anotherchargerReturn the batteryfor repairDoes the consoleshow full charge?yesendIs thevoltage > or = to27,5v?noArbre de décision REV 01

01Take the battery offthe slider and put itbackyesIs the battery framedisplayed?endnoCheck the consoleblack connector(COMM)yesIs the battery frame displayed?endnoReplaceconsoleyesIs the battery framedisplayed?endnoReplace cablingReturn battery forrepairCall us to fill a nonconformity formGet a returnnumberyesIs the battery framedisplayed?endnonArbre de décision REV 01