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Success Factors - Open University Malaysia

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Enabling <strong>Factors</strong> for E-LearningETop-Down Support:• National ConsultativeCommittee on E-ELearning (NCCeL(NCCeL)• myGfL (<strong>Malaysia</strong>n Gridfor Learning)• National E-LearningECentrewww.mygfl.net.my


Enabling <strong>Factors</strong> for E-LearningEE-Learning Readiness• Policy-makers• Providers• Enablers• Receivers


Overall Means for E-learning Readiness among Policy Makers, Providers, Enablers and Receivers876Groups of Respondents543210Learner Management Personnel Content Technical Environment Cultural FinancialArea of readinessPolicy Maker Provider Enabler Receiver


Summary of RatingsTABLE 70. Overall Means for E-learning Readiness among Policy Makers, Providers, Enablers and ReceiversArea ofreadinessPolicyMakerProviderEnablerReceiverLearner--5.736.33Management5.98-6.24-Personnel5.876.525.88-Content-6.245.915.88Technical6.146.955.955.59Environmental4.764.775.275.39Cultural6.02-6.775.99Financial5.265.976.396.06Source:<strong>Malaysia</strong>n e-Learning Readiness Study 2004E-Learning Readiness in <strong>Malaysia</strong> 2004: A Joint Study by Ministry of Energy,Water and Communication & <strong>Open</strong> <strong>University</strong> <strong>Malaysia</strong>Edited by Zoraini Wati Abas, Kuldip Kaur & Hairudin Harun


In the Context of OUM…


<strong>Success</strong>ful E-learning: EWhat does it mean?High HighAccessRate RateActive and andqualityinteractionbetweentutors and andstudentsUp-to-date,relevant &engagingcontentPromotesknowledgesharingculture


Access RateStudents:30,000Tutors:1,500Average Access:500 users/hrPeak Access:1,000 users/hr


E-learning <strong>Success</strong> <strong>Factors</strong>HumanMonitoringE-LearningContentTechnologyPedagogy


E-learning <strong>Success</strong> <strong>Factors</strong>HumanMonitoringE-LearningContentTechnologyPedagogy


<strong>Success</strong> <strong>Factors</strong>: HumanStudentsTutorsLead TutorsWHO?Subject Matter ExpertsFaculty CoordinatorsTutor Management UnitPPU AdministratorsAdequate trainingRoles andresponsibilitiesMotivationMonitoringRewardHOW?


<strong>Success</strong> <strong>Factors</strong>: Human Timeliness Tutors are required to access forum at least 3times a week for at least 1 hour per access Postings by learners have to be respondedwithin twenty-four (24) hours Reply learners e-mails ewithin twenty-four (24)hours SME are required to response to tutor’s s postingwithin the timeline given Lead tutors and faculties monitor tutors’ andSMEs’ participation on weekly basis


<strong>Success</strong> <strong>Factors</strong>: Human Training: Induction/familiarisation Workshop Learning Culture: Compulsory Learning skills course Important information is posted online Online registration Online community


<strong>Success</strong> <strong>Factors</strong>: Human Appointment letters Online terms and references Training: Appointment is subject to training outcome Learning Culture: Online application Online training Online support Evaluation Criteria


Appointment LetterROLESROLESANDANDRESPONSIBILITIESRESPONSIBILITIESOFOFONLINEONLINETUTORTUTORGeneralGeneralRoleRoleGenerally,Generally,ananonlineonlinetutortutorisistotofacilitatefacilitateananeffectiveeffectivevirtualvirtualclassroomclassroomdiscussiondiscussionsessions.sessions.TheThefacilitationfacilitationisistotobebedonedoneininsuchsuchaamannermannersuchsuchthatthatthethepersonalisedpersonalisedlearnerslearnersobtainobtainsimilarsimilarbenefitsbenefitsasasthatthatobtainedobtainedbybyBlendedBlendedLearningLearning(BL)(BL)studentsstudentsfromfromtheirtheirface-to-faceface-to-facetutorialtutorialsessions.sessions.SpecificSpecificResponsibilitiesResponsibilitiesToToenableenablethetheabove-mentionedabove-mentionedgeneralgeneralrolerolethethefollowingfollowingspecifiedspecifiedactivitiesactivitiesneedsneedstotobebeperformed:performed: facilitate,facilitate,activelyactivelyandandpromptly,promptly,thethemyLMSmyLMSforumforumdiscussion.discussion.PostingsPostingsmademadebybylearnerslearnershavehavetotobeberespondedrespondedwithinwithintwenty-fourtwenty-four(24)(24)hours;hours; replyreplythethelearnerslearnerse-mailse-mailswithinwithintwenty-fourtwenty-four(24)(24)hours;hours; marksmarkstesttest1,1,testtest2,2,mid-semestermid-semestertesttestandandassignmentsassignmentsforforyouryourpersonalisedpersonalisedstudents,students,andandundertakingundertakingrelatedrelatedactivities,activities,suchsuchasasafteraftermarkingmarkingteststestsandandassignments,assignments,tutorstutorsarearerequiredrequiredtotoenterenterthetheresultsresultsofoflearnerslearnersintointoOnlineOnlineMarkingMarkingEntryEntrySystemSystem(OMES).(OMES).


CategoryFrequency ofContributionsEvaluation CriteriaDescriptionContributions have been regular and varied without long lapsesbetween postingsLearner has been present online but postings have been few andfar between; student has been a lurker more than an activecontributorLearner is rarely or never present onlinePoints210High quality contributions focused on task; strong evidence oflearner having generated discussion, analysed information,drawn conclusions and helped create a lively debate3Quality ofContributionsContributions have been focused on the task; some evidence ofanalysis, sharing and teamworkContributions have been minimal with little evidence of sharingand teamworkFew or no contributions have been made toward the discussion ortask210Every tutor will award the learner a maximum of 2 points for frequency of contribution and amaximum of 3 points for quality of contributions. Hence, the total will be anywhere from 0 to 5points (that is, from 0 to 5 percent of total marks for the course).


E-learning <strong>Success</strong> <strong>Factors</strong>HumanMonitoringE-LearningContentTechnologyPedagogy


<strong>Success</strong> <strong>Factors</strong>: Content Reusable Learning Object Web-Based and CD-Based InteractiveContent Links to relevant websites Digitized Printed Module Self-Assessment Tests Collaborative Content - Forum Leveraging on past learning discussions -FAQs


Leveraging on Past ContentForumPostingsData/contentMiningFrequently AskedContent


E-learning <strong>Success</strong> <strong>Factors</strong>HumanMonitoringE-LearningContentTechnologyPedagogy


TASK(Process)1GUIDANCE• Tutors work with learners to showhow something is done• Tutors help with the use of printand online resources• Tutors provide support throughquestions, leads and simplifyingdifficult subject matter• Tutors model ways to worktogether2INTERDEPENDENCE• Learners collectively solve problemsor discuss solutions• Learners use a variety of learningmaterials• Learners help each other byanswering questions and providingdirection• Learners recognize and use eachother as a knowledge sourceFeedback/Input(Active TutorRole)• Tutors design goals based onideas of growth and knowledgeconstruction• Tutors think of ways to inspiritlearners’ curiosity• Tutors motivate learners to worktoward defined goals3CHALLENGEONLINEOnlineCOLLABORATIONInteractionKNOWLEDGECONSTRUCTION(Outcome)• Learners recognize need to gobeyond current ability• Learners think of ways to addresschallenges• Learners focus on ways toresolve issues, define and solveproblems• Learners actively strive tocomplete tasks and to achievegoalsDeliberation(Active LearnerRole)4EXTENSION


E-learning <strong>Success</strong> <strong>Factors</strong>HumanMonitoringE-LearningContentTechnologyPedagogy


<strong>Success</strong> <strong>Factors</strong>: TechnologyNETWORKReliable ISPsLink BalancerBroadbandHARDWAREScalabilityRobustnessSOFTWARE (LMS)InteractiveUser-friendlyLightCompatibleIntegrated


E-learning <strong>Success</strong> <strong>Factors</strong>HumanMonitoringE-LearningContentTechnologyPedagogy


Tutor vs Students


Lead Lutor vs Tutors


Faculty/Tutor Management Unit vs Tutors


E-Learning at OUM - Recap


Conclusion: <strong>Success</strong> <strong>Factors</strong>NationalEffortsInstitutionalEffortsIndividualEfforts

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