that are occurring. Defendants’ wrongfulcourse <strong>of</strong> conduct ... has exposed theCompany to regulatory liability, judicialfines and caused substantial losses to <strong>Allstate</strong>and other damages, such as to itsreputation and good will.”Typically, disparate events lack a commondenominator. I believe, however,these events are tied together by a corporateculture that has existed for far toolong among <strong>Allstate</strong>’s senior executiveswhose performance-based compensationmay indicate their incentives are forshort-term pr<strong>of</strong>its and stock gains overthe longer-term health <strong>of</strong> the company.Performance-based compensation can actas a motivator for manipulating companybooks in order to increase the value <strong>of</strong>It adopted these techniques after beingtold by a consultant that these systemswould put them in a ‘zero-sum game’ withclaimants, including their policyholderswho filed claims, in which <strong>Allstate</strong> shareholderswould benefit financially at theexpense <strong>of</strong> policyholders.”• May 2008. According to its Website, “Audit Integrity is the leading provider<strong>of</strong> accounting and governance riskanalysis on public companies. Throughthe forensic study <strong>of</strong> the factors behindfraud, Audit Integrity proprietary modelingeffectively detects and measuresfraud and transparency-related risks inover 8,500 publicly traded corporations.”In addition to forecasting material financialrestatement risk, and equity performancerisk, it also identifies companiesthat are “at risk <strong>of</strong> financial and governanceproblems that can lead to class actionlitigation.”As evidenced by the chart labeled “3Year AGR Score” found elsewhere in thisarticle, <strong>Allstate</strong> is “currently rated as having[an] Aggressive Accounting & GovernanceRisk.” So while <strong>Allstate</strong> seems tobe risk-averse on the property-casualtyside <strong>of</strong> its business, the same cannot besaid for its approach to corporate governance.An aggressive stance can produce,and even invite, such class action lawsuitsas the January 2008 shareholder derivativeclass-action lawsuit, Fojas vs. <strong>Allstate</strong>,which charges “breaches <strong>of</strong> fiduciaryduties, abuse <strong>of</strong> control, gross mismanagement,and waste <strong>of</strong> corporate assets20 — <strong>Exclusivefocus</strong> Spring 2009
stock options. Furthermore, the combinedposition <strong>of</strong> Chairman and CEO is consideredby corporate governance authoritiesas one <strong>of</strong> the most extreme cases <strong>of</strong> lack <strong>of</strong>independence between a company’s board<strong>of</strong> directors and its <strong>of</strong>ficers.Taking into consideration the abundantexamples provided in this examination,including the <strong>Allstate</strong> Scoreboardfound elsewhere in this article, the evidencesuggests that the actions <strong>of</strong> <strong>Allstate</strong>’sTom Wilson and his senior executives,when measured by categories thatshould be included in any proper evaluation<strong>of</strong> performance standards, expectedresults, or by whatever name might beapplied, are unacceptable.Agency owners are not in control <strong>of</strong>their destiny. They do not set the requirementsthat they are expected tomeet. They cannot set the rates for thepolicies they sell. They have no say in theunderwriting <strong>of</strong> policies that determinewhich risks they may or may not write.When the company elects to no longerwrite business in coastal areas, or otherareas the company deems to be at highrisk <strong>of</strong> a catastrophe, non-renewing policyholdersby the hundreds <strong>of</strong> thousands,agency owners cannot make bookkeepingadjustments to improve the ExpectedResults they are required to meet in orderto keep their jobs. Needless to say, anelement <strong>of</strong> doubt will cast a dark shadowover the integrity <strong>of</strong> any termination notice:have my numbers been restated toachieve a desired result? What other yetto-bediscovered bookkeeping changeshave been made?The company’s code <strong>of</strong> ethics proclaimsthat “<strong>Allstate</strong> is committed tooperating its business with honesty, integrityand the highest level <strong>of</strong> ethicalconduct. These values are absolute.” Atthe Sanford C. Bernstein and CompanyStrategic Decisions Conferenceheld May 30, 2008, <strong>Allstate</strong> CEO TomWilson said “. . . there's plenty <strong>of</strong> waysto get information about <strong>Allstate</strong>. Wedo believe in full transparency.” <strong>Allstate</strong>’sWeb site goes even further, saying “Weconsider transparency and verificationessential ....”Mr. Wilson and I are in completeagreement that transparency and verificationare essential, so we followed<strong>Allstate</strong>’s advice and engaged in the essentialverification, sadly concluding thatthe trust we so readily gave appears tohave been abused. And this has createda new and serious dilemma: what to dowhen trust is misplaced? This is a questioneach agency owner must answer forthemselves. Once answered, they mustthen take some kind <strong>of</strong> action. To avoidmaking a decision or to do nothing istantamount to approving the status quo.Thus you become complicit in all that isgoing on in Northbrook.All agency owners are encouraged tobecome actively and aggressively involvedin charting their own destiny. Write toyour representatives in Congress, askingfor their ideas and their help. JoinNAPAA, we need your financial support.Come to our convention this April.Exchange and share ideas. Volunteer tohelp, run for a position on our board <strong>of</strong>directors. Be a part <strong>of</strong> the team that seeksonly to make <strong>Allstate</strong> fulfill its vast potentialfor good. Help us to breathe newlife and energy into the Good Hands.Cast aside any fear you might have about<strong>Allstate</strong>’s anti-NAPAA position.Can we, working together, make adifference?“Yes, we can!”YOU ARE THEIRYour Clients Hold You in High Esteem…They Value Your Guidance and Opinions…They Count on You and Follow Your Advice …When Your Customers Transfer Out <strong>of</strong> State,Continue to be Their Hero…CALL THE NAPAA AGENT TO AGENT HOTLINE:877.627.2248We help locate experienced <strong>Allstate</strong> <strong>Agents</strong> for customers transferring from state to stateRequests by email should be sent to HQ@napaausa.orgSpring 2009 <strong>Exclusivefocus</strong> — 21