Credit Suisse First Boston - Union Pacific

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Quality Service Costs LessReduced Failure CostsCost of Quality - % of Revenue15.313.912.511.3Improved ServiceCustomer SatisfactionAll-Time“Bests”78%73%Service Delivery Index1999 2000 2001 200219992000 2001 2002

Non-GAAP Definitions Debt to Capital Adjusted Debt to Capital Fuel ...

2 Overview 6 Union Pacific Franchise 10 System Map 12 Agricultural

RESTATED ARTICLES OF INCORPORATION OF UNION PACIFIC ...

Union Pacific Corporation 2002 Annual Report

Mechanical Reliability & Productivity - Union Pacific

Main Track ProductivityMillion Gross Ton-Milesper Mile of Road29.931.131.332.4• Dispatching Effectiveness• Alternate Routes• Maintenance Practices19992000 2001 2002

Page 1 and 2: Credit Suisse First BostonMarch 12,
Page 3: Economic ViewCarload Growth2003 Vs
Page 6 and 7: Railroad ProductivityGTMs (Millions
Page 9 and 10: Locomotive PartnersAC Units with Di
Page 11 and 12: Track Productivity• Reduced Insta
Page 13: Leveraging TechnologyGPS Locomotive
Page 17 and 18: Union Pacific is Committed To Be A

Credit Suisse First Boston - Union Pacific

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