Handbook 2012 - Repton School Dubai

Every pupil from Y1 upwards and all teachers are assigned to a house, and willremain a member of that house for all their time at the school. We endeavour tokeep siblings/family members in the same house where requested. There will bemany Junior School house events over the course of the year covering academics,sports and the arts.7.1: Queries, Concerns and MeetingsRepton School welcomes comments and suggestions from parents andtakes very seriously any concerns that may be raised. We encourage parents tobring issues to our attention as early as possible in order that we might have theopportunity to rectify a problem or explain the school's position, before a matteror concern becomes more serious.Parents who have any concerns should raise these with the class teacher inperson, by letter, email or telephone, and arrange a mutually convenientmeeting time to discuss the issue.If the matter is not resolved by the class teacher, a meeting with the Head ofYear will be arranged.Should further discussions be necessary, the parents will meet with the Headof Department, Director of Studies on academic issues or Head of PastoralCare for pastoral / welfare issues.In the unlikely event that concerns are not resolved, the Head of JuniorSchool will be introduced into the procedure.Parental concerns are confidential and will be treated seriously and withrespect. Knowledge of the concern will be limited to the Head of JuniorSchool and those directly involved. Please be assured that concerns raised byparents will not adversely affect their children in any way.In settling concerns or disputes there may be a need to make relevant thirdparties outside the school aware of the issue and the identity of thoseinvolved. This would only be likely to happen where, for example, a child'ssafety was at risk or it became necessary to refer matters to the police.Before this step is taken, the parent making the complaint would be fullyinformed.Repton School will not pursue anonymous complaints.At Repton we value honesty, integrity and transparency and encourage opendialogue delivered in a positive manner in order to ensure that the best interests ofthe children are met.General telephone enquiries should be to the Junior School : 04 426 9341For all enquiries regarding admissions please contact Admissions : 04 426 9393