Wirtschaftsuniversität Wien Magisterarbeit - SemanticLab

the
Thank you ,
Renukesh
M i c r o s o f t Customer S e r v i c e R e p r e s e n t a t i v e
I f you have any feedback about your Online Customer S e r v i c e
experience ,
p l e a s e send them to my manager , Justus Joy ,
at http : / / go . m i c r o s o f t . com/? l i n k i d =6998852 Please do not f o r g e t to
i n d i c a t e the name o f my manager in the s u b j e c t f i e l d .
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−−− O r i g i n a l Message −−−
∗From∗ : xxxxxxx@badelt . at
∗ Sent ∗ : Sunday , October 05 , 2008 8 : 2 2 : 4 7 PM UTC
∗To∗ : CNTUS. PRIV .WW. 0 0 .EN. 0 0 0 . 0 0 0 . CS .CMR.CUS. 0 0 . WB@css . one .
m i c r o s o f t . com
∗ Subject ∗ : Not wellformed P3P p o l i c y at m i c r o s o f t . com
QUESTIONS OR COMMENTS
Message : Hello ,
I am c u r r e n t l y w r i t i n g my masters t h e s i s about P3P and I am checking
P3P
p o l i c i e s o f big w e b s i t e s . I found that your P3P p o l i c y seems to be
not
w e l l formed . According to W3C’ s P3P v1 . 1
( http : / /www. w3 . org /TR/P3P11/#POLICIES) each p o l i c y must have a
POLICIES
element which your p o l i c y at http : / /www. m i c r o s o f t . com/w3c/ p 3 p o l i c y .
xml
i s l a c k i n g . I f you are s t i l l t e s t i n g your p o l i c y , t h e r e i s a
TEST−element to i n d i c a t e that your p o l i c y should not be c o n s i d e r e d
v a l i d .
Best Regards from Vienna ,
Andreas
86
Listing B.2: E-mail correspondence with Microsofts’s customer service