TracVision DIRECTV Mobile Receiver/Controller User's Guide

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TroubleshootingReceiver Lost Activation InformationIf you can only access the DIRECTV previewchannels, such as channel 100, while all otherchannels show a message to call Ext. 722, and youhave already activated the receiver, the receiver mayhave lost its stored activation data. This may occur ifthe receiver is left idle (does not receive a satellitesignal) for an extended period of time. To fix thisproblem, please call DIRECTV customer service at1-800-DIRECTV (347-3288). You will need to provideyour phone number. Be sure the TracVision system isturned on, has a clear view of the sky, and is tuned to theDIRECTV preview channel before you call. The systemwill receive a signal from the satellite to fix the problem.Proper Component Button Not PressedTo operate the satellite TV system using the remotecontrol, first press the remote control’s SAT button.The remote control will not operate the receiverunless the SAT button is active. To operate acomponent other than the satellite receiver, first pressthe corresponding component button on the remotecontrol. For example, to operate the TV monitor usingthe remote control, first press the TV button.54-0376INPUT Button Not Set to Satellite SourceIf satellite programming is not displayed on your TV,you may have selected an alternate video input. Pressthe remote control’s TV button. Then press theremote’s INPUT button until the correct satellite inputis displayed.Audio/Video System Not Set Up ProperlyIf satellite programming is not displayed on your TV,you may have the wrong input selected on youraudio/video system. Try switching to another input(for example, VIDEO 1 or VIDEO 2; AUX1, AUX2, orA/V) whichever input is assigned to the mobilereceiver. In addition, ensure that the audio/videosystem is powered on.System Locked by PasscodeIf you can only access Family list channels, and thelock icon ( ) appears under the date/time, thesystem has been locked with a passcode. For detailson unlocking the system, see Section 7-1, “Locking &Unlocking the System,” on page 7.3. If no channels areassigned to the Family list, no channels can be viewedwithout first unlocking the system10.7
DIRECTV Mobile Receiver/Controller User’s GuideFavorite Channel List ActiveIf a favorite channel list is active, only channels set upin that list are accessible. Press the remote control’sFAV button to cycle through the lists. See Section 6-1,“Using Favorite Channel Lists,” on page 6.3 for details.Remote Control Not ProgrammedIf you cannot operate a component with the remotecontrol, first ensure that the associated componentbutton (DVD, VCR, AUX, or TV) is selected. If thecorrect button is selected, you need to program theremote control to operate the component. SeeSection 3-2, “Programming the Remote Control to OperateOther Components,” on page 3.9 for details.Program Guide Load InterruptedIf the program guide load is interrupted at startup,certain channels may not be available temporarily.Guide load interruptions could occur as a result ofsatellite blockage (see “Satellite Signal Blocked” onpage 10.6). The missing channels will eventually berestored as the receiver completes the program guidedownload during normal operation.10.8Receiver Locked UpSince your mobile receiver is a computingcomponent, it is susceptible to erratic changes inpower and/or signal, like any computer, and thesesudden changes can cause it to become “confused.”To clear this condition, try pressing the remotecontrol’s SAT button before trying to control thereceiver. If that doesn’t work, turn off vehicle/vesselpower or the receiver’s power switch for 30 seconds,then turn it back on.Outside Designated Market Area (DMA)Local channels are available only within theDesignated Market Area (DMA) used on youraccount. The antenna cannot receive local channels ifyou travel outside of your DMA.System Not Set Up for All SatellitesIf your antenna system supports multiple satellites,you can choose to omit certain satellites from thesystem’s list of available satellites. If you do so, youwill not be able to access channels that are carried onthose omitted satellites. For details, see Section 9-6,“Changing the List of Available Satellites” on page 9.10.54-0376
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DIRECTV ® MobileReceiver/Controlle
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DIRECTV Mobile Receiver/Controller
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Technical SupportReceiver/Controlle
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Table of Contents1 Introduction . .
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Introduction1 IntroductionContentsT
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RECREWINPUTSTOPPLAY0FPROGVOLVIDEOPR
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DIRECTV Mobile Receiver/Controller
Page 16 and 17:
Getting Started2-1 Turning On the A
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Getting Started2-2 Changing Channel
Page 20 and 21:
Using the Remote ControlTracVision
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SEARCHPREVCHUsing the Remote Contro
Page 26 and 27:
Using the Remote Control3-2 Program
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Using the Remote Control8. At the s
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Overview of Onscreen Displays4-1 Th
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Overview of Onscreen Displays4-3 Th
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Overview of Onscreen DisplaysMain M
Page 36 and 37:
Overview of Onscreen DisplaysMain M
Page 38 and 39: Using Program Guides5-1 Program Gui
Page 40 and 41: Using Program Guides5-2 Using the P
Page 42 and 43: Using Program Guides5-4 Using Turbo
Page 44 and 45: Using Program GuidesRenaming TurboT
Page 46 and 47: Using Program GuidesFiltersPress SE
Page 48 and 49: Setting Favorites and Filters6-1 Us
Page 50 and 51: Setting Favorites and FiltersRenami
Page 52 and 53: Setting Favorites and Filters6-2 Fi
Page 54 and 55: Setting Favorites and Filters6-4 Us
Page 56 and 57: Setting Favorites and FiltersUsing
Page 58 and 59: Using Access Controls7-1 Locking &
Page 60 and 61: Using Access ControlsUnlocking the
Page 62 and 63: Using Access ControlsThe Max Spendi
Page 64 and 65: Other Menu Functions8-1 Adjusting A
Page 66 and 67: Other Menu Functions8-2 Adjusting V
Page 68 and 69: Other Menu Functions4. Highlight th
Page 70 and 71: Other Menu FunctionsView MailVIEW M
Page 72 and 73: Other Menu Functions8-6 Advanced Sy
Page 74 and 75: Antenna Controls9 Antenna ControlsT
Page 76 and 77: DIRECTV Mobile Receiver/Controller
Page 84 and 85: Troubleshooting10-1 Five Simple Che
Page 86 and 87: Troubleshooting10-3 Causes and Solu
Page 90 and 91: TroubleshootingRF Converter Too Clo
Page 92 and 93: TroubleshootingRECEIVER Light Indic
Page 94 and 95: 10-6 Viewing Serial NumbersFollow t
Page 96 and 97: Troubleshooting10-8 Technical Suppo
Page 98 and 99: Appendix ASystem Wiring DiagramsThe
Page 100 and 101: System Wiring DiagramsSingle Mobile
Page 102 and 103: System Wiring DiagramsTwo Mobile Re
Page 104 and 105: System Wiring DiagramsThree Mobile
Page 106 and 107: System Wiring DiagramsOne Mobile Re
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TracVision DIRECTV Mobile Receiver/Controller User's Guide

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