TracVision DIRECTV Mobile Receiver/Controller User's Guide

DIRECTV Mobile Receiver/Controller User’s GuideLoose Cable ConnectorsA loose connector can reduce the signal quality.Check the cable connections at the antenna unit,receiver, RF converter, audio/video components, andother equipment to ensure they are securely attached.Satellite Signal BlockedSatellite signals can be blocked or degraded by tall orsolid stuctures such as trees, buildings, mountains, orbridges. Simply moving to clear an obstruction willrestore signal quality. Rain clouds, heavy rain, andsnow can also affect satellite signal reception. Formore details about satellite blockage, see Section 1-3,“Receiving Satellite TV Signals,” on page 1.5.In addition, dirt, snow, ice, or heavy moisture on theantenna dome can disrupt satellite signals, so be sureto clean the antenna periodically.Satellite Coverage IssueTracVision will provide good satellite TV receptionthroughout the entire satellite coverage area.However, signal quality can be degraded as youapproach the fringe of this area. To view the most up-todatecoverage maps, visit KVH’s website at www.kvh.com/footprint. For more details about satellite coverage, seeSection 1-3, “Receiving Satellite TV Signals,” on page 1.5.Weak Satellite SignalJust like radio stations, some satellite TV channelstransmit a stronger signal than others. If you’reunable to receive a clear signal on one channel, tryswitching to another channel. Weaker channels aremore vulnerable to interference, such as rain or snow.Receiver Not ActivatedIf you can only access the DIRECTV previewchannels, such as channel 100, while all otherchannels show a message to call DIRECTV, yourreceiver has not been activated. To activate yoursystem, please call KVH’s Activation Department at1-866-551-8004. Activation support is available24 hours a day, seven days a week.10.654-0376