TracVision DIRECTV Mobile Receiver/Controller User's Guide

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Troubleshooting10-1 Five Simple ChecksIf you are experiencing a problem, first check the fivesimple things below. If none of these are the problem,continue troubleshooting using the remainder of thissection as a guide.21 Can the antenna see the satellite?The antenna requires an unobstructed view of thesouthern sky to receive satellite TV signals. Commoncauses of blockage include trees, buildings, bridges,or mountains.2 Excessive dirt or moisture on the antenna dome?Dirt buildup or moisture on the dome can reducesatellite reception. Clean the exterior of the domeperiodically. In addition, if you have a TracVision R6,keep DewShield set to AUTO to ensure optimumreception (see Section 9-2 on page 9.4).3 Is It Raining Cats and Dogs?Heavy rain or snow can weaken satellite TV signals.Reception should improve once the inclementweather subsides.54-037624 Does the TV Display “Please Call Ext. 722”?If you can only access the preview channels, such aschannel 100, while all other channels show a messageto call Ext. 722, the receiver may have lost itsactivation data. To fix this problem, call DIRECTVcustomer service at 1-800-DIRECTV (347-3288). Besure the antenna is tracking the satellite when you call.45Are the Receiver and TV Connected and Turned On?Make sure the power switch on the front of the KVHmobile receiver/controller is turned on (VOLTAGElight is lit green). Also make sure your TV is turnedon and set up for the satellite input. Finally, check theconnecting cables to ensure none have come loose.You can also try resetting the receiver:1. Stop in a blockage-free area.2. Turn off the receiver’s power switch (onthe front panel, not on the remote).3. Wait one minute, then turn the receiver’spower switch back on.4. If the TracVision antenna is turned off,turn it on (press SAT then PWR).5. Wait one minute for initialization.10.3
DIRECTV Mobile Receiver/Controller User’s Guide10-2 Troubleshooting MatrixSYMPTOMPOSSIBLE CAUSEReceiver power switch turned offBlown fuseInsufficient powerSatellite signal blockedSatellite coverage issueWeak satellite signalReceiver not activatedReceiver lost activation informationProper component button not pressedLoose cable connectorsINPUT button not set to satellite sourceAudio/video system not set up properlySystem locked by passcodeFavorite channel list activeRemote control not programmedProgram Guide load interruptedReceiver locked upOutside Designated Market Area (DMA)System not set up for all satellitesAudio/video system faultyAntenna faultyRF converter too close to receiverRemote control batteries deadGround loop generating electrical noiseReceiver faultySystem does not power onX X X XX X X X XNo video on TV screenXXXXXXXXIntermittent picture for short intervalsX X X X X X XSystem works at rest, but not on the moveXXSystem does not find satelliteXXXXXXXSystem restarts itselfXXXReceiver beeps continuously at startupXSnowy DIRECTV television pictureXXX X X XXXPicture jumbled or freezingX X X XXXSome channels are not accessibleXXXXXXXXXRemote does not workXXXXXXXRemote does not operate other componentXXOnly Preview channels are accessibleXXLocal channels are not accessibleXXX10.4Audio is noisyXXX54-0376
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DIRECTV ® MobileReceiver/Controlle
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DIRECTV Mobile Receiver/Controller
Page 6 and 7:
Technical SupportReceiver/Controlle
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Table of Contents1 Introduction . .
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Introduction1 IntroductionContentsT
Page 12 and 13:
RECREWINPUTSTOPPLAY0FPROGVOLVIDEOPR
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DIRECTV Mobile Receiver/Controller
Page 16 and 17:
Getting Started2-1 Turning On the A
Page 18 and 19:
Getting Started2-2 Changing Channel
Page 20 and 21:
Using the Remote ControlTracVision
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SEARCHPREVCHUsing the Remote Contro
Page 26 and 27:
Using the Remote Control3-2 Program
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Using the Remote Control8. At the s
Page 30 and 31:
Overview of Onscreen Displays4-1 Th
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Overview of Onscreen Displays4-3 Th
Page 34 and 35: Overview of Onscreen DisplaysMain M
Page 36 and 37: Overview of Onscreen DisplaysMain M
Page 38 and 39: Using Program Guides5-1 Program Gui
Page 40 and 41: Using Program Guides5-2 Using the P
Page 42 and 43: Using Program Guides5-4 Using Turbo
Page 44 and 45: Using Program GuidesRenaming TurboT
Page 46 and 47: Using Program GuidesFiltersPress SE
Page 48 and 49: Setting Favorites and Filters6-1 Us
Page 50 and 51: Setting Favorites and FiltersRenami
Page 52 and 53: Setting Favorites and Filters6-2 Fi
Page 54 and 55: Setting Favorites and Filters6-4 Us
Page 56 and 57: Setting Favorites and FiltersUsing
Page 58 and 59: Using Access Controls7-1 Locking &
Page 60 and 61: Using Access ControlsUnlocking the
Page 62 and 63: Using Access ControlsThe Max Spendi
Page 64 and 65: Other Menu Functions8-1 Adjusting A
Page 66 and 67: Other Menu Functions8-2 Adjusting V
Page 68 and 69: Other Menu Functions4. Highlight th
Page 70 and 71: Other Menu FunctionsView MailVIEW M
Page 72 and 73: Other Menu Functions8-6 Advanced Sy
Page 74 and 75: Antenna Controls9 Antenna ControlsT
Page 76 and 77: DIRECTV Mobile Receiver/Controller
Page 86 and 87: Troubleshooting10-3 Causes and Solu
Page 88 and 89: TroubleshootingReceiver Lost Activa
Page 90 and 91: TroubleshootingRF Converter Too Clo
Page 92 and 93: TroubleshootingRECEIVER Light Indic
Page 94 and 95: 10-6 Viewing Serial NumbersFollow t
Page 96 and 97: Troubleshooting10-8 Technical Suppo
Page 98 and 99: Appendix ASystem Wiring DiagramsThe
Page 100 and 101: System Wiring DiagramsSingle Mobile
Page 102 and 103: System Wiring DiagramsTwo Mobile Re
Page 104 and 105: System Wiring DiagramsThree Mobile
Page 106 and 107: System Wiring DiagramsOne Mobile Re
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TracVision DIRECTV Mobile Receiver/Controller User's Guide

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