TracVision DIRECTV Mobile Receiver/Controller User's Guide

Troubleshooting10-1 Five Simple ChecksIf you are experiencing a problem, first check the fivesimple things below. If none of these are the problem,continue troubleshooting using the remainder of thissection as a guide.21 Can the antenna see the satellite?The antenna requires an unobstructed view of thesouthern sky to receive satellite TV signals. Commoncauses of blockage include trees, buildings, bridges,or mountains.2 Excessive dirt or moisture on the antenna dome?Dirt buildup or moisture on the dome can reducesatellite reception. Clean the exterior of the domeperiodically. In addition, if you have a TracVision R6,keep DewShield set to AUTO to ensure optimumreception (see Section 9-2 on page 9.4).3 Is It Raining Cats and Dogs?Heavy rain or snow can weaken satellite TV signals.Reception should improve once the inclementweather subsides.54-037624 Does the TV Display “Please Call Ext. 722”?If you can only access the preview channels, such aschannel 100, while all other channels show a messageto call Ext. 722, the receiver may have lost itsactivation data. To fix this problem, call DIRECTVcustomer service at 1-800-DIRECTV (347-3288). Besure the antenna is tracking the satellite when you call.45Are the Receiver and TV Connected and Turned On?Make sure the power switch on the front of the KVHmobile receiver/controller is turned on (VOLTAGElight is lit green). Also make sure your TV is turnedon and set up for the satellite input. Finally, check theconnecting cables to ensure none have come loose.You can also try resetting the receiver:1. Stop in a blockage-free area.2. Turn off the receiver’s power switch (onthe front panel, not on the remote).3. Wait one minute, then turn the receiver’spower switch back on.4. If the TracVision antenna is turned off,turn it on (press SAT then PWR).5. Wait one minute for initialization.10.3