TracVision DIRECTV Mobile Receiver/Controller User's Guide

Troubleshooting10 TroubleshootingContentsThis section identifies basic problems along with their possible causesand solutions. It also explains what the status lights indicate, how toview diagnostic information, and how to get technical support.10-1 Five Simple Checks . . . . . . . . . . . . . . . . . . . . . . . . . . .10.310-2 Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . .10.410-3 Causes and Solutions to Common Problems . . . . . . . .10.510-4 System Status Lights . . . . . . . . . . . . . . . . . . . . . . . . .10.1010-5 Viewing Diagnostics Information . . . . . . . . . . . . . . . .10.1210-6 Viewing Serial Numbers . . . . . . . . . . . . . . . . . . . . . . .10.1310-7 Viewing Software Versions . . . . . . . . . . . . . . . . . . . . .10.1410-8 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .10.1554-037610.1