Sustainability r e p o r t - Sabesp

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Reference listAbraço Verde (Green Hug) 62, 112Labor accidents 26, 134, 135Support & sponsorships 146Sustainability hearings 72, 115, 121Biodiversity 109Canal Limpo (Clean Canal) 44CASAL 6, 12, 43, 65, 67ISO 14001 Certification 27, 102, 132Risk rating 55Clubinho Sabesp 112Collection for use of water 96Code of Ethics and Conduct 12, 80, 81, 120Selective waste collection (Sabesp 3Rs) 98Sustainable procurement 107, 115Board of Directors 73.74.76.77.78.91Firm demand contracts 52Córrego Limpo (Clean Brook) 9, 36, 41, 49, 111, 121Executive Committee 69, 77, 78Environmental Education 71, 97, 98, 102, 103, 106,110, 111, 117, 121, 141, 153Carbon emissions and credits 19, 23, 72, 99,101, 102, 104Engagement of stakeholders 70, 120, 156Espaço Estação Sabesp 145Added Value Management (GVA) 11, 56, 60, 132Corporate Sustainability Index (ISE) 4, 11, 91Profit 10, 22, 84Regulatory Framework 5, 12, 30, 31, 62, 63, 126Materiality Matrix 117, 152, 154, 155Individual water metering 7, 53, 162Management modernization 5, 30, 31Permittee Cities 11, 14, 40, 55New businesses 5, 12, 31, 62, 65, 66, 67, 69Onda Limpa (Clean Wave) 9, 36, 37, 38, 44, 89, 90,121, 132, 139Ombudsman Office 81, 124, 162Partnerships with NGOs 71, 104, 105, 113, 117,121, 153, 154, 155Research, Development and Innovation (RD&I) 13, 31,63, 68, 69Customer perception survey 116Strategic planning 4, 30, 56, 59, 60, 60, 66, 131Sustainable Planet 100, 115Seedling plantation 12, 104, 105, 106, 112, 115Environmental Policy 93, 121Awards 4, 19, 137Volunteer Program 117, 120, 142, 147Metropolitan Water Program 9, 36, 40Project Tietê 9, 39, 88PROL 113, 121PURA 7, 49, 53, 121, 162Water quality 38, 39, 47, 106, 125Revenues 22, 52, 84, 85, 86, 150Water loss reduction 6, 10, 12, 36, 42, 43,67, 89, 90, 99, 156Corporate restructuring 51, 56Environmental Solutions 4, 6, 15, 19, 20, 29,30, 44, 52, 62.162Telemetering 7, 53Sabesp Corporate University 98, 132Vida Nova (New Life) 9, 36, 40, 89162 Relatório de Sustentabilidade 2009
CorporateinformationWebpage:http://www.sabesp.com.brInvestor Relations webpage:http://www.sabesp.com.br/, option “investidores”Sabesp Environmental Solutions:http://www2.sabesp.com.br/solucoesambientais/2009 Sustainability Reporthttp://www.sabesp.com.br/sustentabilidade2009Suggestions/comments on Report:sustentabilidade@sabesp.com.brCustomer Servicehttp://www.sabesp.com.br, option “agência virtual”Request of bill copies, consumption history, leakrepairs, clogged sewage, etc.www.sabesp.com.br (online service)Call center for all operational and sales services inthe São Paulo Metropolitan Area.Opening times:• Monday to Friday: 7:00 am - 9:00 pm• Saturday: 8:00 am - 5:00 pm195Telephone number to receivecomplaints and information onleaks and water interruption,clogged sewage on the street andthe property, and request otheroperational services.• Available 24/7.0800 055 01 95(inland and coastal cities)To request emergency orcommercial services.• Available 24/7.0800 011 99 11(Greater São Paulo MetropolitanArea only)For information on bills, request abill copy (in case of its lost or notreceived), etc.Opening times:• Monday to Friday: 7:00 am - 9:00 pm• Saturday: 9:00 am - 5:00 pm• Sunday: 10:00 am - 4:00 pm0800 777 37 00 (telephoneservice for the hearing impaired)Call center for all operational andsales services in the São PauloMetropolitan Area.Opening times:• Monday to Friday: 8:00 am - 9:00 pm• Saturday: 8:00 am - 5:00 pm0800 0771 2482 (SabespEnvironmental Solutions for theSão Paulo Metropolitan Area)Provides exclusive service for largecustomers on Individualized watermetering, Rational Use of Water (PURA),Non-Domestic Wastewater (END),Reclaimed Water, and the other servicespart of the program.Opening times:• Monday to Friday: 8:00 am - 6:00 pm0800 055 05 65(Ombudsman Office)With the filing number in hands, userscan register complaints regarding servicesalready requested. In addition, they cansend criticism, report irregularities, ormake compliments.Opening times:• Monday to Friday: 8:00 am - 6:00 pmwww.sabesp.com.br
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Sustainabilityr e p o r t2009
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Table of ContentsTablesMessage from
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A water and sewagecompany focused o
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Sabesp is for the third consecutive
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About SabespGRI 2.1 / 2.2 / 2.3 / 2
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In addition to providing basic sani
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2009 and2010 goalsSetting goals hel
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Corporate ManagementTo be recognize
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Investmentacceleration towarduniver
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Structuring programsInvestment acce
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Metropolitan Water ProgramThis prog
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Taubaté and Tremembé have the bes
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Market consolidationand contractual
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Asset Base OptimizationThe optimiza
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ManagementmodernizationWe are under
Page 31 and 32: Profit Sharing Program (PPR)By tyin
Page 33 and 34: Some of 2009 highlights are as foll
Page 35 and 36: develop technologies and knowledge
Page 37 and 38: Some of the proposals included:•
Page 39 and 40: Alberto GoldmanMember of the Board
Page 41 and 42: Management Compensation GRI 4.5Acco
Page 43 and 44: Economic andfinancial performanceIn
Page 45 and 46: International Reconstruction and De
Page 47 and 48: Environmentit is Sabesp’sraison-d
Page 49 and 50: One of the topicsdiscussed in commi
Page 51 and 52: EN 18 Pioneering use of solar energ
Page 53 and 54: Good environmentalpracticesThrougho
Page 55 and 56: Green ITIn August 2009, we issued a
Page 57 and 58: Abraço Verde (Green Hug)The purpos
Page 59 and 60: Survey to point out priority areas
Page 61 and 62: Sabesp’s contribution to the eigh
Page 63 and 64: Ombudsman OfficeThe Ombudsman Offic
Page 65 and 66: Table 23: LA1 Number of employees b
Page 67 and 68: Sabesp Corporate University (UES)Sa
Page 69 and 70: discusses the emergency conditions
Page 71 and 72: SocialprogramsCommunity RelationsSO
Page 73 and 74: Sabesp MemoryThe former building of
Page 75 and 76: Victory of the life, health, and en
Page 77 and 78: ReportbenchmarksPeriod and limitsTh
Page 79 and 80: GRI 3.6 This report gathers the mai
Page 81: GRI G3 IndicatorPageGRI G3 Indicato
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Sustainability r e p o r t - Sabesp

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