Sustainability r e p o r t - Sabesp

Reference listAbraço Verde (Green Hug) 62, 112Labor accidents 26, 134, 135Support & sponsorships 146Sustainability hearings 72, 115, 121Biodiversity 109Canal Limpo (Clean Canal) 44CASAL 6, 12, 43, 65, 67ISO 14001 Certification 27, 102, 132Risk rating 55Clubinho Sabesp 112Collection for use of water 96Code of Ethics and Conduct 12, 80, 81, 120Selective waste collection (Sabesp 3Rs) 98Sustainable procurement 107, 115Board of Directors 73.74.76.77.78.91Firm demand contracts 52Córrego Limpo (Clean Brook) 9, 36, 41, 49, 111, 121Executive Committee 69, 77, 78Environmental Education 71, 97, 98, 102, 103, 106,110, 111, 117, 121, 141, 153Carbon emissions and credits 19, 23, 72, 99,101, 102, 104Engagement of stakeholders 70, 120, 156Espaço Estação Sabesp 145Added Value Management (GVA) 11, 56, 60, 132Corporate Sustainability Index (ISE) 4, 11, 91Profit 10, 22, 84Regulatory Framework 5, 12, 30, 31, 62, 63, 126Materiality Matrix 117, 152, 154, 155Individual water metering 7, 53, 162Management modernization 5, 30, 31Permittee Cities 11, 14, 40, 55New businesses 5, 12, 31, 62, 65, 66, 67, 69Onda Limpa (Clean Wave) 9, 36, 37, 38, 44, 89, 90,121, 132, 139Ombudsman Office 81, 124, 162Partnerships with NGOs 71, 104, 105, 113, 117,121, 153, 154, 155Research, Development and Innovation (RD&I) 13, 31,63, 68, 69Customer perception survey 116Strategic planning 4, 30, 56, 59, 60, 60, 66, 131Sustainable Planet 100, 115Seedling plantation 12, 104, 105, 106, 112, 115Environmental Policy 93, 121Awards 4, 19, 137Volunteer Program 117, 120, 142, 147Metropolitan Water Program 9, 36, 40Project Tietê 9, 39, 88PROL 113, 121PURA 7, 49, 53, 121, 162Water quality 38, 39, 47, 106, 125Revenues 22, 52, 84, 85, 86, 150Water loss reduction 6, 10, 12, 36, 42, 43,67, 89, 90, 99, 156Corporate restructuring 51, 56Environmental Solutions 4, 6, 15, 19, 20, 29,30, 44, 52, 62.162Telemetering 7, 53Sabesp Corporate University 98, 132Vida Nova (New Life) 9, 36, 40, 89162 Relatório de Sustentabilidade 2009