Sustainability r e p o r t - Sabesp

Annual Social Balance Sheet / 2009Table 31: Annual Social Balance Sheet / 2009Company: Cia de Saneamento Básico do Estado de São Paulo (Sabesp)1 - Calculation basis 2009 (in thousands of reais) 2008 (in thousands of reais)Net revenue (NR) 6,730,547 6,351,672Operating profit (OP) 2,141,773 1,169,472Gross payroll (GP) 1,298,346 1,240,406Inthousandsof reais % on GP % on NPInthousandsof reais % on GP % on NP2 - Internal Social IndicatorsMeals 100,417 7.73% 1.49% 95,241 7.68% 1.50%Mandatory payroll taxes 117,140 9.02% 1.74% 99,686 8.04% 1.57%Pension plan 77,712 5.99% 1.15% 70,370 5.67% 1.11%Healthcare 96,681 7.45% 1.44% 90,156 7.27% 1.42%Occupational safety and health 9,304 0.72% 0.14% 9,973 0.80% 0.16%Education 434 0.03% 0.01% 825 0.07% 0.01%Culture 892 0.07% 0.01% 801 0.06% 0.01%Professional training and development 9,331 0.72% 0.14% 7,338 0.59% 0.12%Daycare centers or childcare allowance 1,536 0.12% 0.02% 1,420 0.11% 0.02%Profit sharing 45,856 3.53% 0.68% 53,732 4.33% 0.85%Other 3,295 0.25% 0.05% 2,742 0.22% 0.04%Total - Internal social indicators 462,598 35.63% 6.87% 432,284 34.85% 6.81%Inthousandsof reais % on OP % on NPInthousandsof reais % on OP % on NP3 - External Social IndicatorsEducation 119 0.01% 0.00% 2,800 0.24% 0.04%Culture 15,346 0.72% 0.23% 25,552 2.18% 0.40%Health and sanitation 419 0.02% 0.01% 525 0.04% 0.01%Sports 3,665 0.17% 0.05% 1,213 0.10% 0.02%Hunger eradication and food security 0 0.00% 0.00% 0 0.00% 0.00%Other 11,304 0.53% 0.17% 10,540 0.90% 0.17%Total contributions to society 30,853 1.44% 0.46% 40,630 3.47% 0.64%Taxes (excluding payroll taxes) 1,319,139 61.59% 19.60% 1,171,955 100.21% 18.45%Total - External social indicators 1,349,992 63.03% 20.06% 1,212,585 103.69% 19.09%Inthousandsof reais % on OP % on NPInthousandsof reais % on OP % on NP4 - Environmental IndicatorsInvestments related to Company production/operation640 0.03% 0.01% 107 0.01% 0.00%Investments in external programs and/orprojects31,126 1.45% 0.46% 10,064 0.86% 0.16%Total environmental investments 31,766 1.48% 0.47% 10,171 0.87% 0.16%With regard to the setting of “annual goals”to minimize waste, general consumptionin production/operation, and improve theefficiency in the use of natural resources, theCompany( x ) has no goals( x ) meets 51 to 75%( x ) meets 0 to 50%( x ) meets 76 to 100%( x ) has no goals( x ) meets 51 to 75%( x ) meets 0 to 50%( x ) meets 76 to 100%5 - Staff Indicators 2009 2008No. of employees at end of period 15,103 16,649No. of hires during the period 415 16No. of outsourced employees 0 0No. of interns 931 328No. of employees above 45 y/o 7,783 8,875No. of female employees 2,878 3,086% of management positions held by femaleemployees21.40% 20.09%No. of black employees 1,998 2,250% of management positions held by blackemployees3.70% 4.40%No. of physically-disabled employees oremployees with special needs49 526 - Significant information onexercise of corporate citizenship 2009 2010 GoalsHighest wage to entry level wage ratio in theCompany23 ndTotal number of work accidents 144 136The social and environmental projectsdeveloped by the Company were set by:The safety and health standards in the workenvironment were set by:As regards unionization freedom, theright to collective bargaining and internalrepresentation of employees, the Company:( x ) officers ( x ) officersand middlemanagers( x ) officersand middlemanagers( x ) does not getinvolved( x ) allemployees( x ) follows ILOstandardsThe pension fund encompasses: ( x ) officers ( x ) officersand middlemanagersProfit sharing encompasses: ( x ) officers ( x ) officersand middlemanagersIn the selection of suppliers, the same ethicaland social and environmental responsibilitystandards adopted by the Company:As regards the involvement of employees involuntary work programs, the Company:Total number of complaints and criticismsfrom consumers:% of complaints and criticisms pursued orsolved:( x ) are notconsidered( x ) does not getinvolvedat companyOmbudsmanOffice23,880with companyOmbudsman99,50%( x ) aresuggested( x ) all employees ( x ) direção ( x ) direção egerências( x ) all + Cipa ( x ) direção egerências( x ) encouragesand followsILO( x ) supports ( x ) organizes &encouragesat ProconCIP1,568at Procon CIP91,20%( x ) não seenvolverá( x ) todosempregados( x ) todos ( x ) todos + Cipaempregados( x ) seguirá asnormas daOIT( x ) all employees ( x ) direção ( x ) direção egerências( x ) all employees ( x ) direção ( x ) direção egerências( x ) are required ( x ) não serãoconsiderados ( x ) serãosugeridosat JEC/Conc.courts513at JEC/Conccourts78%( x ) não seenvolveráat companyndat companyndWealth for distribution (in thousands of reais): In 2009: 4,494,633 In 2008: 3,990,459Distribution of wealth: 30.9% government31.8% employees8.8% shareholders6.7 % third parties21.8% retained( x ) incentivaráe seguirá aOIT( x ) todosempregados( x ) todosempregados( x ) serãoexigidos( x ) apoiará ( x ) organizará eincentivaráat Proconndat Proconnd29.4% government31.3% employees1.6 % shareholders37.7% third parties0% retainedat courtsndat courtsnd7 - Other Information“This company does not use child or slave labor, is not involved with prostitution or sexual exploration of children or adolescents, and is not involved incorruption.”“Our company values and respects diversity both internally and externally.”150 Relatório de Sustentabilidade 2009 151