Sustainability r e p o r t - Sabesp

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comply with the Code of Ethics in its Citizenship value, we created the CorporateVolunteers Program to attain the eight Millennium Development Goals (MDG).“Our Agent”SO1 The mission of program is to get Sabesp closer to society, especially inlower-income communities, through partnership with the community’s differentsegments (organized society, public institutions, businesses and population ingeneral) to improve the quality of living.The “Our Agent” program creates a synergy and partnerships necessary to ensurethe actions in favor of the environment, the water and the watershed are in factperceived and understood by the population. With the training of communityagents, this communication with the inhabitants on the sanitation actions gainsthe special format and characteristics capable of getting across the social fabric.In São Paulo, we have approximately 50 agents that speak the communities’language and create an important communication channel between the populationand Sabesp. In 2009, the program served a population of 1,310,811 people,through 15,405 technical visits, 12,000 telephone calls, 1,034 events, 680educational lectures, and 56 meetings with community leads, resulting in theregularization of 23,246 water connections and 10,020 sewage connections.Sabesp Corporate Volunteers ProgramCommunity work during Children’s Day in East End, São Paulo.We use in our relationship with the outside community, a large network ofvolunteers, from all our units and locations, who work in social projects all overthe State of São Paulo. They total more than 2,000 volunteers, who throughtheir commitment to society and society progress have reached more than11,000 people in 2009, in particular the neediest population and our neighboringcommunities. The work of the volunteers resulted in gathering and distributingmore than 800 toys, the donation of 12 tonnes of food, the plantation of 3,000young trees, and the collection of more than 10,000 liters of cooking oil.These actions are developed in order to generate a positive impact on thepopulation’s quality of life, with qualification, rehabilitation and social inclusionto encourage people excluded from the labor market. To improve this work andWe conducted several meetings with representatives from the entire Companyand executives to structure the program, performed the development of aspecific procedure, and trained 900 employees. We also created a volunteerwork webpage where it is possible to register, divulge, monitor, and know all ourvolunteer work projects. It worth mentioning that this program is also extendedto retired employees who work in Company facilities.An example of volunteer work was the partnership between Sabesp and InstitutoCriança Cidadã, which, in a pioneering initiative, got together to promote theSolidarity Cooking Course, to train chefs to work in high-class restaurants. Theobjective was to contribute to the professionalization of people and allow them toincrease income of families living near the school circus. Another example is theEast Educate Program, a college preparatory course offered in association withthe NGO Educafro, in the facilities of the East Business Unit. Aimed at employees,employees’ children and the community, 40 students attended the program in2009, and it has benefited 440 people since it was created in 2002. Anotherexample is the Solidarity Hands Group, formed by volunteer employees for thepurpose of providing people basic things like comfort, food and care. In 2009,the actions of the group benefited more than 700 people and 26,000 people werebenefited since the program started its activities.The strength of our volunteers is also reflected in projects such as the TeachingHow to Fish. The North Business Unit created this project in 2004 to teachlower income people basic plumbing, through a partnership with the Servicefor Industrial Training (SENAI), Grupo Tejofran, GMF Gestão de Medição eFaturamento, Enorsul Serviços em Saenamento, Instituto de Educação e CiênciasAplicadas (Neotropica), Amanco Brasil Ltda, Savic - Sociedade Amigos da VilaConstança, Programa Ação Família, Ascosif - Associação Comunitária Sitio dosFrancos, and NGO Gol de Letra. Training courses are conducted in Sabesp facilitiesby volunteer employees with different professional backgrounds and training, inthe evening, consisting of theoretical and hands-on classes. The project, whoseobjective is to generate income and education for the rational use of water, hasalready trained 550 people since its inception.142 Relatório de Sustentabilidade 2009 143
Sabesp MemoryThe former building of the Sabesp Museum, located in the Sabesp sewagelifting station, will serve as headquarters of the project “Water Space”. The firststage of the project has already been completed and included the mapping andorganization of the State of São Paulo water and sewage unit, which cover morethan one hundred years. The objective of the second step is to raise funds torenovate this station, opened in 1897, which will house a cultural center, topromote cultural events and sustainable practices. This new building will be partof the “new downtown”, another location to attract São Paulo inhabitants andtourists. It will be part of the state capital history tour, with very informativelayout and pieces.Winter Clothes CampaignSabesp Plant in Pinheiros, São Paulo.One of the objectives of the Winter Clothes Campaign, promoted by the SãoPaulo State Solidarity and Social Development Fund (FUSSESP) is to grant thebenefited families and organizations a means to generate income and improvetheir quality of life, maintaining their focus on the family and inclusive solidarity.We participate in this campaign through the involvement of our employees andpartnerships with local governments, social funds, or welfare departments. Duringthe 2009 Winter Clothes Campaign, we gathered 3,169,889 pieces of clothingand blankets, distributed to 391 charities, and promoted 19 social inclusion andincome generation actions.Program of Guided Tours of Sabesp FacilitiesSabesp reopened the doors of the Sabesp Program space, now with modernarchitecture, interactive and environment friendly, made in certified reforestingwood (FSC seal), and wall covered in “ecological leather”. The objective of thisspace is to call participants’ attention, guided by monitors specially trained topass on information on water preservation and notions on respect with theenvironment.Through the tour program developed by us, visitors can know the sanitation cycleby visiting the Water and Sewage Treatment Plant all over the State. In 2009,there were 1,628 tours, gathering a total of 59,926 visitors.Apprentice ProgramWe should also highlight in 2009, the annual Apprentice Program cycle, involving500 youngsters that contributed to their development as citizens, professionalqualification, and insertion in the formal labor market, by creating education andjob training opportunities. The program is developed in association with SENAI –Sabesp, a crucial partnership to offer the apprentices hands-on and theoreticalqualification to be able to work in administration, accounting, finance, and humanresources function in any business.144 Relatório de Sustentabilidade 2009 145Estação Sabesp em Pinheiros, São Paulo.
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Sustainabilityr e p o r t2009
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Table of ContentsTablesMessage from
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A water and sewagecompany focused o
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Sabesp is for the third consecutive
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About SabespGRI 2.1 / 2.2 / 2.3 / 2
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In addition to providing basic sani
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2009 and2010 goalsSetting goals hel
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Corporate ManagementTo be recognize
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Investmentacceleration towarduniver
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Structuring programsInvestment acce
Page 21 and 22: Metropolitan Water ProgramThis prog
Page 23 and 24: Taubaté and Tremembé have the bes
Page 25 and 26: Market consolidationand contractual
Page 27 and 28: Asset Base OptimizationThe optimiza
Page 29 and 30: ManagementmodernizationWe are under
Page 31 and 32: Profit Sharing Program (PPR)By tyin
Page 33 and 34: Some of 2009 highlights are as foll
Page 35 and 36: develop technologies and knowledge
Page 37 and 38: Some of the proposals included:•
Page 39 and 40: Alberto GoldmanMember of the Board
Page 41 and 42: Management Compensation GRI 4.5Acco
Page 43 and 44: Economic andfinancial performanceIn
Page 45 and 46: International Reconstruction and De
Page 47 and 48: Environmentit is Sabesp’sraison-d
Page 49 and 50: One of the topicsdiscussed in commi
Page 51 and 52: EN 18 Pioneering use of solar energ
Page 53 and 54: Good environmentalpracticesThrougho
Page 55 and 56: Green ITIn August 2009, we issued a
Page 57 and 58: Abraço Verde (Green Hug)The purpos
Page 59 and 60: Survey to point out priority areas
Page 61 and 62: Sabesp’s contribution to the eigh
Page 63 and 64: Ombudsman OfficeThe Ombudsman Offic
Page 65 and 66: Table 23: LA1 Number of employees b
Page 67 and 68: Sabesp Corporate University (UES)Sa
Page 69 and 70: discusses the emergency conditions
Page 71: SocialprogramsCommunity RelationsSO
Page 75 and 76: Victory of the life, health, and en
Page 77 and 78: ReportbenchmarksPeriod and limitsTh
Page 79 and 80: GRI 3.6 This report gathers the mai
Page 81 and 82: GRI G3 IndicatorPageGRI G3 Indicato
Page 83: CorporateinformationWebpage:http://
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