Sustainability r e p o r t - Sabesp

Sabesp Corporate University (UES)Sabesp Corporate University (UES) and the decentralized human resourcesfunctions prepared the Qualification and Development Plan, which in 2009focused on contributing to the dissemination of the corporate sustainabilityvision to attain our strategic objectives and foster professional development.It steers efforts to technical, operating, and occupational safety and healthdemands, covering our different operating segments. The balance for 2009achievements in companywide in-class and distance training and developmentincludes 123,572 attendances, reaching an average of 68 hours of training percapita, and an investment of R$8 million. The teaching programs compriseda set of corporate subjects with a direct relationship with our strategies andgoals, including: Value Added Management (VAM), Quality Management,Environmental Management System - ISO 14001, Environmental Training,Occupational Health and Safety, etc. It also permitted the involvement ofemployees in technical events directly related to our business, including: theWater Meter Summit, which was focused on strategies to implement watermetering, demand management and metering technologies, River WaterQuality Studies and Modeling, and the National Congress of Best ExecutivePractices and Techniques for the Water & Waste Industry. We also conducttraining courses and dissemination actions in the concept of sustainability.In particular, we emphasize topics related ethics and social responsibility,which include human rights contents focused on the environment andfinancial considerations. The programs developed during the trainingprogram comprise in-class courses and distance learning, such as Code ofEthics, Moral Harassment, Diversity, voluntary involvement, such GlobalPact, Cleaner Production, Eight Objectives of the Millennium DevelopmentGoals, preparation of socio-environmental projects, volunteer work projects,financial mathematics, etc. In 2009, we accounted for 24,593 hours of socialresponsibility training, with the attendance of 3,297 employees. In addition,there were occupational hygiene, safety and medicine activities, which alsofocused on human rights considerations, creating 63,709 opportunities,totaling 210,999 hours. HR3 and HR8Table 29: LA10 Average working hours by positionPositionAverageAdm./Technical 63.9Apprentices 23.4Interns 63.9Managers 116.1Operational 40.2College students 88.8Total 60.5The Distance Learning (EAD) is another branch of the University and consistsof 350 virtual courses available that create agility and expansion of professionaldevelopment, at a reduced cost because of the gain in scale, which recorded12,274 accesses. Some of these courses created in 2009 refer to strategic areasfor Sabesp, which contributed to the fast dissemination of topics important for ourbusiness. Examples of these courses: Regulatory Affairs; Environmental Licensing;Millennium Development Goals; Global Pact; Sustainability Management, andKnowledge Management.In 2009, we also intensified the implementation of Knowledge Managementpractices to cope with a possible knowledge evasion in view of the retirement ofemployees. These practices include: 675 worked posted on the Knowledge Base;500 résumés registered in the Specialties Base, 80 Travel and outside eventsreports; 1,150 messages posted in virtual communities; 300 entries with Sabespwiki; 10 corporate blogs, 1,718 work instructions in the Electronic DocumentManagement (Gedoc); 20 videos of testimonials of “storyteller” employees, and25 virtual spaces created.132 Relatório de Sustentabilidade 2009 133