Sustainability r e p o r t - Sabesp

Survey to point out priority areas for socioenvironmentalinvestmentsIn 2009, we decided to add to the annual customer satisfaction survey, referredto above, questions to determine in which priority areas (1 to 5 score) customersthink Sabesp should focus its socio-environmental investments. This informationwill be used as inputs for future actions to support/sponsor projects, in thevolunteer program and other initiatives. The results of the survey are summarizedin the tables below.Note: the data also allow us to make a certain comparison with the materialitymatrix presented in section “Report Parameters”. We noted that some of the areaslisted as priorities by customers, such as rational use of water, waste recycling, andenvironmental education also received a high score in the survey with NGOs andassociations to assemble the matrix.Launching of the first seedlings of the 1 Million Trees in Cantareira program with IPÊ, Nazaré PaulistaPerception survey of socio-environmentalresponsibilityIn October 2008, we included for the first time the questions below in the annualsurvey conducted by Vox Populi with our customers, to check if they agree that(i) Sabesp is an environmentally and socially responsible company and (ii) itsemployees are committed with such purposes.Sabesp is a socially responsible company.Sabesp is an environmentally responsible company.Sabesp’s employees are committed to actions focused on the environment.Sabesp’s employees are committed to actions focused on the social promotion.The results of the 2009 survey, commissioned to Mark, for the first two questionswere positive, reaching 66 and 71 percent, respectively. For the last two questions,however, the results were only 44 and 41 percent. One of the actions thatshould improve these score is the creation of a structured volunteer program toconsolidate, foster and disseminate volunteer actions of our employees.Table 20: Priorities proposed by customers for investments in socialresponsibilityNote: The scores are weighted averages of 1 to 5Table 21: Priorities proposed by customers for investments inenvironmental actionsExecutive committeeROLArea for investmentSabespMetropolitanRegionalSystemsSpecial(largecustomers) CommonArts 1.96 1.89 2.07 1.82 1.96Culture 3.1 3.17 3 3.05 3.1Education 4.35 4.43 4.23 4.33 4.35Charities 2.35 2.3 2.42 2.91 2.35Sports 3.25 3.23 3.29 2.92 3.25Executive committeeROLArea for investmentSabespMetropolitanRegionalSystemsSpecial(largecustomers) CommonEnvironmental Education 3.62 3.64 3.59 3.74 3.62Technical events on sanitation 2.31 2.24 2.41 1.94 2.31Recycling (e.g.: frying oil) 3.08 3.1 3.06 3.13 3.08Tree plantation in water sources(watersheds)2.94 3 2.84 3.23 2.94Rational water use 3.06 3.02 3.12 2.96 3.06Note: The scores are weighted averages of 1 to 5116 Relatório de Sustentabilidade 2009 117