Sustainability r e p o r t - Sabesp

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S u s t a i n a b i l i t yr20e p o r t09
Table of ContentsTablesMessage from the Chairwoman of the Board 4Message from the CEO 8About Sabesp 14Indicator table 222009 and 2010 goals 24Corporate Management 29Investment acceleration toward universal services 32Market consolidation and contractual stability 48Economic and financial sustainability 50Management modernization 56Repositioning in view of the new regulatory framework 62Corporate governance 70Economic and financial performance 84Environment 93Main accomplishments 94Good environmental practices 104Social Responsibility 119Relations with stakeholders 122Social programs 140Report benchmarks 152Reference list 162Corporate information4th cover folderTable 1: The ten main 2009 goals 26Table 2: The ten main 2010 goals 27Table 3: Investments 32Table 4: Breakdown of investments made in 2009 33Table 5: Historical evolution of water & sewage service rates 34Table 6: Population served by the progress in water & sewage coverage 34Table 7: Improvement of population quality of life 35Table 8: Structuring programs 36Table 9: Corporate loss reduction program goals 42Table 10: Contracting with municipalities 48Table 11: Profit history 84Table 12: Generate economic value 85Table 13: Gross operating revenue history 85Table 14: Water & sewage volume billed by use category and by region 86Table 15: Net operating revenue history 86Table 16: EBITDA history 87Table 17: Capital structure on December 31, 2009 91Table 18: PROL partners 113Table 19: 2009 Sustainability hearings 115Table 20: Priorities proposed by customers for investments in social responsibility 117Table 21: Priorities proposed by customers for investments in environmental actions 117Table 22: Headcount distribution by position, gender and race 127Table 23: Number of employees by region 128Table 24: Headcount distribution by gender and race 128Table 25: Employee profiles by age, length of service, education, working hours,management, and gender 128Table 26: Standard salary comparison 129Table 27: Total number and rate of employee turnover by age group, gender, and region 129Table 28: Percentage of local lower salary compared to minimum wage 129Table 29: Average working hours by position 133Table 30: Injury, occupational illness, lost days of work,absenteeism and work-related deaths ratios by region 135Table 31: Annual Social Balance sheet / 2009 150Table 32: Sabesp to NGOs linear propositioning correlation 153Table 33: Average and materiality matrix table for the environmental dimension 154Table 34: Average and materiality matrix tables for the social dimension 155
Page 1: Sustainabilityr e p o r t2009
Page 5 and 6: A water and sewagecompany focused o
Page 7 and 8: Sabesp is for the third consecutive
Page 9 and 10: About SabespGRI 2.1 / 2.2 / 2.3 / 2
Page 11 and 12: In addition to providing basic sani
Page 13 and 14: 2009 and2010 goalsSetting goals hel
Page 15 and 16: Corporate ManagementTo be recognize
Page 17 and 18: Investmentacceleration towarduniver
Page 19 and 20: Structuring programsInvestment acce
Page 21 and 22: Metropolitan Water ProgramThis prog
Page 23 and 24: Taubaté and Tremembé have the bes
Page 25 and 26: Market consolidationand contractual
Page 27 and 28: Asset Base OptimizationThe optimiza
Page 29 and 30: ManagementmodernizationWe are under
Page 31 and 32: Profit Sharing Program (PPR)By tyin
Page 33 and 34: Some of 2009 highlights are as foll
Page 35 and 36: develop technologies and knowledge
Page 37 and 38: Some of the proposals included:•
Page 39 and 40: Alberto GoldmanMember of the Board
Page 41 and 42: Management Compensation GRI 4.5Acco
Page 43 and 44: Economic andfinancial performanceIn
Page 45 and 46: International Reconstruction and De
Page 47 and 48: Environmentit is Sabesp’sraison-d
Page 49 and 50: One of the topicsdiscussed in commi
Page 51 and 52: EN 18 Pioneering use of solar energ
Page 53 and 54:
Good environmentalpracticesThrougho
Page 55 and 56:
Green ITIn August 2009, we issued a
Page 57 and 58:
Abraço Verde (Green Hug)The purpos
Page 59 and 60:
Survey to point out priority areas
Page 61 and 62:
Sabesp’s contribution to the eigh
Page 63 and 64:
Ombudsman OfficeThe Ombudsman Offic
Page 65 and 66:
Table 23: LA1 Number of employees b
Page 67 and 68:
Sabesp Corporate University (UES)Sa
Page 69 and 70:
discusses the emergency conditions
Page 71 and 72:
SocialprogramsCommunity RelationsSO
Page 73 and 74:
Sabesp MemoryThe former building of
Page 75 and 76:
Victory of the life, health, and en
Page 77 and 78:
ReportbenchmarksPeriod and limitsTh
Page 79 and 80:
GRI 3.6 This report gathers the mai
Page 81 and 82:
GRI G3 IndicatorPageGRI G3 Indicato
Page 83:
CorporateinformationWebpage:http://
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