Indicator tableIndicators Unit 2009 2008 2007 2006 2005 2004ServiceWater Service Rates Trend to universal service (1)Sewage collection service rate % 80 79 79 78 78 78Collected sewage treatment ratio % 74 72 66 63 61 63Resident population served by water supply thsd. inh. 23,363 23,162 22,959 22,700 22,570 22,335Resident population served by sewage collection thsd. inh. 19,600 19,198 18,881 18,519 18,326 18,014Number of cities with universal service (17) un. 112 110 108 104 - -Positive customer satisfaction perception (18) % 76 80 78 - - -OperationalWater connections thousands 7,118 6,945 6,767 6,609 6,489 6,358Sewage connections thousands 5,520 5,336 5,167 5,002 4,878 4,747Water system extension (2) km 63,732 62,582 62,318 61,469 57,999 57,320Sewage system extension (2) km 42,896 41,312 40,608 39,126 37,181 36,435WTP - Water Treatment Plant un 208 206 198 197 201 195STP – Sewage Treatment Plants un 475 464 461 446 440 431Water loss % 26.0 27.9 29.5 31.9 32.4 34.0Water loss per connection liters / (conn. vs. day) 402 436 467 511 520 547Water metering ratio (3) % 99.97 99.98 99.98 99.97 99.97 99.96Produced water volume million m 3 2,845 2,853 2,874 2,887 2,830 2,770Retail water micro metered volume million m 3 1,444 1,404 1,392 1,363 1,313 1,248Bulk water volume billed million m 3 288 285 274 263 259 251Retail water volume billed million m 3 1,630 1,596 1,573 1,544 1,500 1,441Sewage volume billed million m 3 1,373 1,330 1,300 1,246 1,198 1,141Number of employees (4) 15,103 16,649 16,850 16,978 17,448 17,735Operating productivity conn./ employee 837 738 708 684 651 626Finance (5)Gross revenue millions of reais 7,236.2 6,838.8 6,448.2 5,984.0 5,356.3 4,642.5Net revenue millions of reais 6,730.5 6,351.7 5,970.8 5,527.3 4,953.4 4,397.1EBITDA millions of reais 2,741.7 2,840.3 2,698.9 2,446.1 2,285.6 1,926.5EBITDA Margin % of net revenue 40.7 44.7 45.2 44.3 46.1 43.8Operating income (6) millions of reais 2,181.3 2,222.5 (7) 2,083 (7) 1,814.5 (7) 1,689.6 1,327.6Operating margin % of net revenue 32.4 35.0 (7) 34.9 (7) 32.8 (7) 34.1 30.2Net income/ loss millions of reais 1,373.9 63.6 (7) 1,055.3 789.4 (7) 865.6 513.0Net margin % of net revenue 20.4 1.0 (7) 17.7 14.3 (7) 17.5 11.7Net debt by EBITDA multiple 2.11 2.20 1.93 2.45 2.79 3.60Net debt on equity % 55.0 59.5 53.4 65.8 75.3 87.3Investment millions of reais 1,834 (8) 1,708 (8) 921 905 678 601Indicators Unit 2009 2008 2007 2006 2005 2004EnvironmentalReclaimed water volume sold (13) EN21 thsd. m 3 1,347.09 1,188.63 1,118.78 1,050.04 1,025.06 955.55Reclaimed water volume sold to treated sewagevolume (13) EN21% 0.27 0.27 0.29 0.30 0.31 0.29Reclaimed water volume sold to supply capacity (13)EN21% 30.10 26.56 34.62 32.50 31.72 29.57Total electricity consumption EN3 Terajoules(TJ) 7,631.58 7,731.50 7,717.60 7,575.18 - -Electricity consumption/m3 of produced water (14) kWh/m 3 0.634 0.649 0.648 0.637 - -Electricity consumption/m3 of treated sewage (15) kWh/m 3 0.404 0.396 0.418 0.427 - -Direct and indirect greenhouse gas emissionsEN16t CO 2e – (19) - (19) 1,719,159 - - -Recycled A4 paper by A4 paper used % 17.53 15.53 14.41 2.90 - -Volume of A4 paper used per employeesheets/(employee/year)3,311 2,846 2,829 2,893 2,751 3,045Positive public perception of <strong>Sabesp</strong>’senvironmental responsibility (8) % 71 66 - - - -Positive public perception of employeeengagement in environmental issues (16) % 51 44 - - - -Voluntarily planted seedlings (9) units 547,750 125,573 127,118 50,253 88,026 45,174Number of recyclables collected by <strong>Sabesp</strong> 3Rs t 130.9 77.4 - - - -Average consumption of fuel alcohol EN6 liters/ vehicles 2,174 1,724 2,500 2,552 2,836 3,069Alcohol consumption to total fuels (12) EN6 % 46% 34% 28% 28% 29% 32%SocialFrequency ratio of accidents w/ leave of absence (10) Accidents / millionworked hours5.1 7.2 7.1 7.4 7.7 8.0Amount invested in internal social programs (11) millions of reais 462 432 391 433 384 388Amount invested in internal social programs (11) % of net revenue 6.9 6.8 6.6 7.8 7.8 8.8Amount invested in external social programs millions of reais 62 51 75 25 22 15Amount invested in external social programs % of net revenue 0.9 0.8 1.3 0.5 0.5 0.3Positive public perception of <strong>Sabesp</strong>’s socialresponsibility (16) % 78 71 - - - -Positive public perception of employeeengagement in social issues (16) % 47 41 - - - -Notes:(1) 99% or more.(12) Own and leased fleet light vehicles considered; alcohol and gasoline.(2) Includes watermains, sewage mains, interceptors and outfalls.(13) The volume of reclaimed water does not include reclaimed water internally used(3) Connections by water meter/total connections.in the STPs (e.g.: pump sealing). The volume of treated water does not includeSTPs without facilities to produce reclaimed water. Beginning 2008, we started(4) Number of own employees, excluding employees assigned to other entities.to supply reclaimed water to Santher through the Parque Novo Mundo STP.(5) Amounts at period end.(14) Includes sourcing, treatment and distribution consumption.(6) Does not include financial expenses and other operating income and (15) Includes collection and treatment consumption (45% of electricity from CESP,expenses.which is 100% hydropower).(7) adjustment to 2006, 2007 and 2008 operating income/expenses and net (16) Surveys conducted in 2008 by Vox Populi (November 2008-January 2009,income (2006 and 2008) resulting from the adoption of State Law 11638/07 7,337 interviewees in the entire operation basis, with 1 percent error margin(reversal of deferred charges) and 2008, resulting from the adoption Federal and 95 percent confidence interval, Marks Sist. Informações (DecemberLaw 4819 (republication of 2008 Financial Statements), which impacted 2009-February 2010, 7,440 interviewees in the entire operation basis, with 1operating margin and net margin.percent error margin and 95 percent confidence interval).(8) Does not include commitments assumed in program contracts, R$253 million (17) Water service ≥ 95 percent, sewage collection ≥ 90 percent and collectedin 2008 and R$18 million in 2009sewage treatment ≥ 97% considered. Based on IBGE (Brazilian Institute of(9) Excludes young trees planted under the environmental offset and policy Geography and Statistics) data, to be revised with the 2010 Census. In Apriladjustment commitments, which totaled 130,000 in 2009.2010, there were 125 cities with universal services.(10) Excludes commuting accidents and occupational diseases.(18) Surveys conducted in 2007 by Formar (8,030 interviewees), 2008 by Vox Populi(7,337 interviewees), and 2009 by Marks Sist. Informações (7,440 interviewees).(11) Includes profit sharing.(19) Work validity exceeds 1 year. <strong>Sabesp</strong> is hiring new inventories to evaluate themodeling.22 Relatório de Sustentabilidade 2009 23
2009 and2010 goalsSetting goals helps all employeesidentifying the Company’s priorities andaccelerates <strong>Sabesp</strong>’s progress towarduniversal water and sewage services.Aerial view of the Guaraúx WTPIn 2009, <strong>Sabesp</strong> met almost all the goals set for the year. Seven of the ten maingoals were fully met: 1) water supply service rate; 2) sewage collection servicerate; 3) collected sewage treatment ratio; 4) revenue loss ratio; 5) reductionin number of occupational accidents; 6) units with implemented environmentalmanagement system; and 7) investments.We considered a goal fully met when at least 80 percent of the goal was fulfilled.This includes customer satisfaction rate and the EBITDA (Earnings Before Interest,Taxes, Depreciation and Amortization) margin. The customer satisfaction ratereached 76 percent and the goal was 80 percent. The EBITDA margin was 40.7percent, and the goal was 47.1 percent.24 25
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