Sustainability r e p o r t - Sabesp

In addition to providing basic sanitation services in the State of São Paulo, wecan also provide these services in other countries and operate in the drainage,urban cleansing, solid waste handling, and power markets. The broadening of ourgeographic and technical market creates development, qualification opportunities,adding new technologies, and increasing revenue.Our focus, described in our Mission and our Vision, is provide universal waterand waste services in the region were we operate, and contribute to the social,environmental, and economic development of the region.Currently, 125 municipalities served by SABESP already have universal waterand sewage services. To reach every household and industry in the municipalitieswhere we operate in the State of São Paulo by 2018, in 2008 we doubled theannual investment volume and we are working to maintain this level in thecoming years.In addition, we are expanding our environmental solutions platform, offered tolarge customers that want to utilize SABESP’s knowledge and technology forrational water use and appropriate wastewater disposal, thus contributing for thepreservation of the environment.Our mission and vision are fully aligned with our ethical values: respect forsociety and the customers, respect for the environment and the people, integrity,competence, and citizenship.These values guide the work of our 15,103 employees, working all over theState of São Paulo, and their focus and dedication of these employees have beenrecognized by SABESP. We received many awards in 2009, including GRI 2.10 :••Best Company of Brazil Award – Category Utilities, granted by Revista Isto ÉDinheiro magazine (Editora Três).••Época Climate Changes Award, granted by Época magazine (Editora Globo),which elected SABESP one of the 200 Climate Change Leading Companiesfor its environmental policy to reduce greenhouse gases.••City with the best Sanitation Ratio of Brazil, title awarded by Instituto TrataBrasil. This title was awarded to Franca, a city served b Sabesp.••Intangibles Award Brazil 2009 – Utilities Industry, granted by the NationalFederation of the Marketing and Sales Managers Associations of Brazil(FENADVB), for considering SABESP the best manager of own intangibleassets (trademark, corporate governance, sustainability, customers,innovation, information technology, talents, corporate knowledge, etc.).••Metering International Latin America Excellence Award - Category BestAdvanced Metering Project, granted by Metering Magazine.••São Paulo Management Quality Award (PPQG 2009), granted by the São PauloManagement Excellence Institute (IPEG).• Bronze Medal: São Bernardo Regional Office of the South Business Unit (MS).••National Water & waste Quality Award (PNQS) 2009, granted by the BrazilianSanitation and Environmental Engineering Association (Abes).• Tier III – Platinum Trophy: North Business Unit (MN).• Tier II – Silver Trophy: Metropolitan Water Production Business Unit (MA).• Tier I – Bronze Trophy: Metropolitan Planning and Development Superintendency(MP), Regional Butantã, Santo Amaro and Taboão da Serra offices.• Tier I Distinction: Certificate – Committed to Excellence.• West Large Consumers Division.• Capela do Socorro Regional Office.• Itaim Paulista Regional Office.••National Quality Award (PNQ) 2009 - Category Customers, granted by theNational Quality Foundation to the North Business Unit (MN) for itsmanagement of consumer relations.••National Quality Award (PNQ) 2009 - Category IGS (Water & Waste ManagementInnovation), granted by the National Quality Foundation to the WestBusiness Unit (MO) for case “Sustainable Partnership Program”, focusedon the implementation of a service and product supplier managementexcellence model.••Top Environmental Award, granted by the Brazilian Association of Sales andMarketing Managers (ADVB), for case “Environmental Solutions”.••São Paulo Diversity Seal, granted by the Institutional Cooperation Unit of theSão Paulo State Department of Institutional Relations, which recognizedSabesp as the company with representatives from all areas of Braziliansociety among its staff, without any prejudice or discrimination.••2009 Top Social Award, granted by the Brazilian Association of Sales andMarketing Managers (ADVB) and the ADVB Social and EnvironmentalResponsibility Institute (Ires) to our Human Resources and QualitySuperintendency (CR) for case “Sabesp – Toward Sustainability”.••2008/2009 E-Learning Brasil Award, promoted by Micropower and granted toSabesp for our distance education program.••Top HR, granted by the Brazilian Association of Sales and MarketingManagers, for case “Knowledge Management”.1920 Relatório de Sustentabilidade 2009 21