2009 3rd Quarter.pdf - Careers at DH Pace Company

EmployeeNEWSLETTER3rd Quarter 2009Overhead Door Group • D.H. Pace Commercial Group • D.H. Pace SystemsE.E. Newcomer Enterprises, Inc. Family of CompaniesIntegration Group • AnkmarDates for the2010 Employee Appreciation Dinnerscan be found on page 5“A Healthier You” Is Only a Click AwayYour on-line health and wellness program want to help you achieveyour personal fitness and nutrition goals! Whether you’re trying tolose weight, get in shape, or eat healthier, My ePHIT’s customizedplans will provide you with an easy, attainable regiment that meetsyour personal preferences.Log on today and receive your customized wellness solution - it’slike having your own personal trainer!1. Enroll in MY ePHIT by visiting A HEALTHIER YOU atwww.bluekc.com.2. Click on the A HEALTHIER YOU logo. When asked WHO AREYOU?, choose MEMBER from the drop-down menu and then clickCONTINUE.3. Follow the instructions to log-in. If you are a first-time visitor,click on REQUEST A PIN.4. Once logged in, click on A HEALTHIER YOU RESOURCES from theoptions in the middle of the page.5. This will take you to the A HEALTHIER YOU/MY ePHIT homepage. Click I ACCEPT to access the home page.6. Choose the plan you wish to work on: GetPHIT, EatPHIT, orLivePHIT, set up your plan, and start seeing results today!Call BlueCross BlueShield of Kansas City (BCBSKC) at 816-395-2121 if you need any help along the way.Did You Know You Could Be Eligible forMonthly Contests and Discountsby Using “A Healthier You”?Although improved health is a reward in itself, your on-line wellnessprogram provides tangible incentives for taking steps towards achievingyour personal goals. Each time you use the program, you accumulatevaluable points that make you eligible for quarterly and/or monthlycontests, mall discounts, and possibly even prize redemption.Whether you choose to report on your GetPHIT plan, read a Clubhousearticle, or print off a recipe, your point total is progressivelygrowing. You even earn points just for logging in! So, what are youwaiting for? Get moving, get points, and get rewarded!The state of the economy remains very uncertain.For every sign of recovery thereseems to be additional news of ongoinghardship. Unemployment remains high, demandfor commercial construction continuesto fall and consumer spending istentative at best. Economists generally predictthe recession should end this year, andthis is good news. However, predictions forthe anticipated recovery are dominated bywords such as “slow” and “uneven”.Over the last 20 years, we all became accustomedto strong economic growth, lowbudget deficits, increasing governmentspending, a consistently rising stock marketand appreciating home prices. When the recoveryarrives, it will not be a return to thisunsustainable level of growth. The recoverywill likely lead us to a “new normal” whereeconomic growth is slower, federal deficitsand taxes are higher, spending by state andlocal governments is lower, and consumerspending is more conservative. This neweconomic reality will likely be with us longafter the recession ends and will also havea significant effect on how our customersoperate their businesses and make purchasingdecisions.The long-term success of our businessrests on the ability to deliver what customersneed, when and how they need it.As customer needs change, we must striveto understand those changes, and continuedelivering prompt, professional servicesthat exceed their expectations, all for a fairvalue. Every time we answer the phone, runa service call, conduct a sales meeting orcomplete an installation, or support someonewho does, we have an opportunity toserve that customer, generate revenue andstrengthen our reputation.We should take great pride in whatwe’ve accomplished as an organizationduring these uncertain economic times.Through an intense and balanced focus ondelivering great customer service, aggressivesales activities and prudent cost containmentunder the Power of 1% programwe continue to operate as a healthy Organization.There is an old cautionary saying inbusiness that “past performance is no guaranteeof future results.” As a service organization,we can only secure our future byrecognizing that our past success was onlypossible because many customers chose usto be their door company. It’s up to us togive them sufficient reasons to continue todo so.Thank you once again for your effortson behalf of our Organization.Rex NewcomerCEO • DHPace Company

Our focus this quarter is on two divisions whoare excelling in their commitment to safety.See what our two most successful generalmanagers have to say about implementing aprogram in their divisions.John Nale • AtlantaThe Atlanta Division safety council is comprisedof hand selected individuals that havea passion towards the safety of our employeesand a genuine interest in providing serviceto our customers in the safest mannerpossible. Since establishing this council at thebeginning of the year, the positive year-overyearimpact of this new format has beentremendous.The diversity of backgrounds, areas of responsibilities,and, most importantly, overallattitude towards the well being of our employeeswere the primary factors we looked forin asking the following employees to lead our“turnaround” in safety in 2009: Beth Kent,Mark Phillippe, Curtis Hope, Bill Munday,and Jimmy Camp. This group sees to itthat safety is not one person’s responsibility,but a responsibility that we all share. I’d liketo thank the council for their efforts so far thisyear and state my appreciation to all the AtlantaDivision employees for their commitmentto be a safer organization.Steve Mace • St. LouisYears ago there was a saying that was usedquite often. The saying was, “It takes a villageto raise a child.” In regards to safety, “It tookthe whole division to have a successful safetyprogram.” What I mean by this is we had tosell the program to each and every employeein a number of different ways. There was sometough love (suspensions, write-ups, etc.) for violationsof the safety program. There were rewards(baseball tickets, gift cards, etc.) foroutstanding safety performances. There wereawareness programs (orange shirt Fridays, orangebracelet Fridays, etc.).In addition, safety is a topic in just aboutevery manager’s and senior manager’s meetingwe hold each week. We do refresher training(Smith Systems, Tool Box Talks, etc.). Wealso monitor and document all safety training.I also monitor weather conditions and passthat on to all department managers whenthere are any type of severe storms whetherthey be in the warm or cold weather.It’s critical there be a facilitator to trackand document this training. We are fortunateto have Mary Lou Young, who is persistentin making sure all the department managersare timely in giving her the documentation.In a nutshell, the key is AWARENESS. If Idon’t make safety a priority and talk it upcontinually, it will fall by the wayside and beforgotten.As we approach 1,000 days without a losttime accident, I look back at all of the programsand activities that have been put inplace and realize it was well worth it becauseone of the worst things that can happen asGeneral Manager is to have one of your employeesget hurt when there was a strong possibilityit could have been prevented throughTRAINING and AWARENESS.Are Your BeneficiaryDesignations Current?When was the last time you checked your designations of beneficiary for your 401(k),company paid life insurance, or voluntary life insurance? Read the case below and youwill see why it is vital to keep your beneficiary designation current.In a recent case, “Kennedy vs. Plan Sponsors of DuPont Savings and Investment”,William Kennedy designated his wife, Liv, as the beneficiary. The twolater divorced and the divorce decree stated that Liv was divested of all herrights to any proceeds from William’s retirement or pension plans. However,William never changed his beneficiary on file. After William’s death, DuPontdisregarded the divorce decree and paid the proceeds to Liv in accordancewith the beneficiary designation.The Supreme Court upheld that a spouse’s waiver of his or her right topension benefits in a divorce decree did not invalidate the participant’s beneficiarydesignation made in accordance with the terms of the plan.Dean FineRetires!Dean Fine, a foreman with DHPace ConstructionServices, retired on Monday, August31, after 12 years with the company. Deancame to DHPace wanting to work more withhis tools and use his carpentry expertise, andhe proved to be an invaluable asset to ourteam. We will miss Dean, but wish him thebest of luck in the next phase of his life.Below are some things to remember when designating a beneficiary:• It is important to keep beneficiary designations up-to-date, especially if you havea major life event, like marriage, divorce, or death of a loved one.• If you are married, federal law dictates that your surviving spouse be the primarybeneficiary of your 401(k) plan, unless they sign a written waiver.• 401(k) assets are taxable upon distribution, unless rolled to an IRAPlease review your beneficiary designations on www.intersourcing.com under theBENEFITS tab. If you need to make a change, please print the appropriate beneficiaryform found under the LINKS tab and submit it to Human Resources.Dean plans to spend more time with his wife,Patti, his children and grandchildren, as wellas find time to hunt and fish.Thanks for your 12 years of service, Dean.You will be missed!PAGE 2 • 3rd Quarter 2009

Process Improvement UpdateService Programs and Role-Based ReportingBen Kramer and Laura Stewart, D.H. Pace Corporate, are into thenext phase of the Service Program project—automating the communicationand delivery of the Key Performance Indicators. Managers willhave this Baan-collected performance data pushed out directly to theirdesktops via the “role-based” reporting delivery method that TracieFolscroft and Kevin Dunn, D.H. Pace Corporate, have been developing.These targeted e-mails will allow access to information (throughlinks) by job description. No more hunting around in e-files looking forthat report you want.SharePoint Scheduling for Service ProgramsMost offices are using their Service Program SharePoint site to document,update, monitor, and schedule the agreed-upon services for theircustomers. This system allows Managers to track upcoming events toensure on-time completion.SharePoint ImplementationKevin Dunn continues to lead the charge for the use of SharePointcompany-wide. Departments, such as PDS Detailing and Estimating,PFG, Human Resources, Finance, and our aftermarket Service Programinitiative, have all recently benefited from the functionality thatSharePoint has brought on-board. Give Kevin a call at 816-221-0543, ext. 1484 if you have an opportunity that you think SharePointcan help with.If you have any questions about Lean Six Sigma or have an improvementidea, please contact Jerry Rice at jerry.rice@dhpace.com, or call816-480-2606.Training Tidbits• New hires - 33 hours of training: SafetyTraining-Warehouse, Safety Training-Office,and Lean Six Sigma and Phone Etiquettemodules.• The training department presented twoConstruction Documents Training sessions,one in the Phoenix Division and the other inthe Atlanta Division. These sessions includeda total of 264 hours of preparationand classroom instruction.• Company-wide DHPace team members attended276 hours of vendor training, bothon and off site.• 138 hours of other internal training includedWelding Training, Integrity Selling,Smith Systems Driving Training, special sessionfor CED 101, and special session forOHD 101• The Pace University Team, in conjunctionwith Divisional sales representatives, deliveredNFPA 80-2007 training to multipleend-user and code officials/fire marshalgroups. Over 148 individuals attendedthese events.The Goings-OnAtlanta• In June, Greg Rainwater conducted threesessions on welding training.• Don Hicks completed Presenter Trainingfor the FireCheck NFPA 80-2007 seminars.Denver• Tracy Sheppard and Iona Eckerattended CSME Scheduling training withD.R. Horton.Kansas City• Stan Fitch presented Integrity Sellingtraining.• Ingersoll Rand’s Ted Wightman presented aLunch-and-Learn regarding IR’s rebrandingefforts.• Saflock presented a Lunch-and-Learn for adozen Kansas City team members.Springfield• Mike Baird and Don Sartin attended aluncheon training session where guestspeaker Carl Dean presented ADA requirements,fire codes, and life safety issues.St. Louis• Dave Holmer with Overhead Door Corporatepresented “American Institute of ArchitectsPresentation on Sectional and RollingDoors” to Service Sales members.• This past July, Curt Cummings presentedSmith System Driving Training to a group of21 individuals.Tempe• Jerry Rice presented a two-day CDTcourse.• Jonny Cordero attended a specialOHD/CED session while visiting the KansasCity offices.• Ken Massery & Associates provided trainingregarding Pelco Megapixel Cameras.Wichita• Joe Shannon and Matt Englert attendedDoor Controls Automatic Door Training Programand AAADM Inspector Certification.Both completed the courses and are nowAAADM certified technicians. Way to go,guys!Classes on the Horizon• Kansas City - OHD/CED training October2009• Denver - FDDT training October 2009• Kansas City - CDT training TBA• CDT review sessions TBAIf you have any questions about trainingplease contact Jerry Rice at jerry.rice@dhpace.comor call 816-480-2606.Paychecks Can BeViewed on theUltipro Website!Over the last couple of months, our CorporateHR and Division HR have introducedyou to Ultipro, the new human resourcesmanagement software (HRMS) system,which allows you to access and view yourpersonal and pay information.Please start viewing your check stubs onUltipro at www.intersourcing.com so thatin the near future when DHPace stops issuingcopies of check stubs to employeeson direct deposit, you will be familiar withwhere to find your check information.We will continue to issue check stubs toemployees not on direct deposit, or to employeescovered under a contract.If you have not received your Ultiprouser name and password, please contactyour division Human Resources Representative.3rd Quarter 2009 • PAGE 3

Wellness Fairs a Great SuccessIn an effort to promote healthy lifestyles, DHPace Company and Blue-Cross BlueShield of Kansas City (BCBSKC) partnered during the monthsof July and August to offer on-site Wellness Fairs, which consisted of anon-fasting screening and an on-line health risk appraisal.This opportunity for early detection of major health risks was offeredat No Cost to employees and their dependents over the age of 18 whowere enrolled in the company health plan through BCBSKC. The followingfive assessments were offered:• Cholesterol Screening• Blood Pressure Screening• Glucose Levels• Height/Weight Standards• Body Mass IndexTHANK YOU to the 264 employees who took the initiative to participate.We experienced 45% participation during our first wellness fair. Youare to be commended for taking steps to living healthier!We hope you found the health screening and health risk appraisalhelpful. Remember, A HEALTHIER YOU, found on www.bluekc.com,provides a variety of on-going opportunities to help you achieve yourbest health.Milestone Anniversariesin 3rd Quarter 20093025YEARSYEARS• David Hallauer OHD-Kansas City• Debbie Allen• Richard Gilbert• Steve Holden• Steve PascuzziOHD-Kansas CityPCS-Kansas CityPCS-Kansas CityPACE-CorporatePreventing the FluGood Health HabitsCan Help Stop GermsThe single best way to prevent seasonal flu it to get vaccinated eachyear, but good health habits—like covering your cough and washingyour hands often—can help stop the spread of germs and preventrespiratory illnesses like the flu.• Get a Flu Shot. The best time is in October or November, butgetting the vaccine later is better than not getting it. The young,elderly, and chronically ill are most at risk, but almost everyonecan benefit from the vaccine. Two things to remember: a)Flu shots don’t cause the flu, and b) getting a flu shot won’t protectyou against the common cold.• Avoid Close Contact with people who are sick. When you aresick, keep your distance from others to protect them from gettingsick, too.• Cover Your Mouth and Nose with a tissue when coughing orsneezing.• Wash Your Hands often, especially if you are around peoplewho may have a cold or the flu. Using soap and water for 10seconds or more is best for cleaning cold viruses off hands. Ifyou don’t have access to soap and water, consider carrying analcohol-based cleaner.• Avoid Touching Your Eyes, Nose, or Mouth. Germs areoften spread when a person touches something that is contaminatedwith germs and then touches his or her eyes, nose, ormouth.• Use Tissues, then Toss Them. Don’t stuff them back in yourpocket.• Practice Other Good Health Habits. Get plenty of sleep, bephysically active, manage your stress, drink plenty of fluids,and eat nutritious food.Annual Employee Appreciation DinnersThe Annual Employee Appreciation Dinners will be held in January and February 2010. You will receive an invitation for you and a guest toyour division’s dinner approximately 3-4 weeks prior to the event. Please take a moment to mark your calendar.Overhead Door • AtlantaSaturday, January 9, 2010Overhead Door and DHPace • SpringfieldFriday, January 15, 2010Pace Commercial Group • KC and Home OfficeSaturday, January 16, 2010Overhead Door and DHPace • WichitaFriday, January 22, 2010Overhead Door • Kansas CitySaturday, January 23, 2010Overhead Door • St. LouisSaturday, January 30, 2010DHPace • Denver and AnkmarFriday, February 5, 2010DHPace • Tempe and Las VegasSaturday, February 6, 20103rd Quarter 2009 • PAGE 5

EEN 401(k) Summary Annual ReportSummaryAnnual ReportOn an annual basis, all participants in our Company 401(k) Planreceive a copy of our 401(k) Summary Annual Report.Please review the information below andmaintain it in your personal records.For E.E. Newcomer Enterprises, Inc. 401(k) Retirement Plan & TrustThis is a summary of the annual report for E.E. Newcomer Enterprises, Inc. 401(k) Retirement Plan & Trust, Employer IdentificationNumber 43-1190931, Plan No. 001 for the period January 1, 2008 through December 31, 2008. The annual report has been filed withthe Employee Benefits Security Administration, U.S. Department of Labor, as required under the Employee Retirement Income SecurityAct of 1974 (ERISA).Basic Financial StatementBenefits under the plan are provided through a trust fund. Plan expenses were $675,451. These expenses included $12,170 in administrativeexpenses and $645,172 in benefits paid to participants and beneficiaries and $18,109 in other expenses. A total of 884persons were participants in or beneficiaries of the plan at the end of the plan year.The value of plan assets, after subtracting liabilities of the plan, was $9,441,378, as of December 31, 2008 compared to $11,561,107as of January 1, 2008. During the plan year, the plan experienced a decrease in its net assets of $2,119,729. This decrease includesunrealized appreciation and depreciation in the value of plan assets; that is, the difference between the value of the plan’s assets atthe end of the year and the value of the assets at the beginning of the year or the cost of assets acquired during the year. The planhad total income of ($1,444,278), including employer contributions of $198,431, employee contributions of $1,950,620, other contributionsof $673,986, and losses from investments of $4,267,315.Your Rights to Additional InformationYou have the right to receive a copy of the full annual report, or any part thereof, on request. The items listed below are included inthat report:1. financial information and information on payments to service providers;2. information regarding any CCTs, PSAs, MTs, or 103-12Ies;3. an accountant’s report;4. assets held for investment.To obtain a copy of the full annual report, or any part thereof, write or call E.E. Newcomer Enterprises, Inc., 1142 Clay, North KansasCity, MO 64116, (816) 221-0543.You also have the right to receive from the Plan Administrator, on request and at no charge, a statement of the assets and liabilitiesof the plan and accompanying notes, or a statement of income and expenses of the plan and accompanying notes, or both. If yourequest a copy of the full annual report from the Plan Administrator, these two statements and accompanying notes will be includedas part of that report.You also have the legally protected right to examine the annual report at the main office of the plan at E.E. Newcomer Enterprises,Inc., 1142 Clay, North Kansas City, MO 64116, and at the U.S. Department of Labor in Washington, D.C. or to obtain a copy from theU.S. Department of Labor upon payment of copying costs. Requests to the Department should be addressed to: Public Disclosure Room,N1513, Employee Benefits Security Administration, U.S. Department of Labor, 200 Constitution Avenue, N.W., Washington, D.C. 20210.PAGE 6 • 3rd Quarter 2009