HIB - Maxwell Gunter Annex

HINF a c i l i t y C i r c u i t I n f o r m a t i o nT r a c k i n g ( F a C I T )FaCIT is a software application that provides system controllers with anautomated technique for tracking, reporting and managing circuit and trunkinformation to increase the quality of management decisions and outage reportingdata. FaCIT generates trouble reports, assists in notifying affected sites and (whenrequired) alerts regional Defense Information Systems Agency (DISA) centers ofcommunication outages.M I S S I O NP r o v i d e s s y s t e mc o n t r o l l e r s w i t h a na u t o m a t e d t e c h n i q u e f o rt r a c k i n g , r e p o r t i n g a n dm a n a g i n g c i r c u i t a n dt r u n k i n f o r m a t i o n t oi n c r e a s e t h e q u a l i t y o fm a n a g e m e n t d e c i s i o n sa n d o u t a g e r e p o r t i n gd a t aPROGRAM CAPABILITIES• Accessible for first-time users through Air Force Portal• Near real-time, worldwide reporting capability• Only GOTS to provide trend analysis of circuit, trunk and equipment outages• Centralized support and management• Voice, data, site tracking and reporting• Reduce administrative workload for more than 900 users throughout the DoDBENEFIT/VALUE TO WARFIGHTER• $1.1M/yr budget for world-wide user support• Accessible for first-time users through Air Force Portal and provides near real-time,world-wide reporting capability• Only GOTS to provide trend analysis of circuit, trunk and equipment outages• Provides centralized support and management: voice, data, site tracking and reporting• Able to reduce administrative workload for users throughout the DoD world-wideCONTRACT VEHICLEManaged by Air Force Network Integration Center (AFNIC)CONTACTMs. Cynthia Pugh, Program Manager, cynthia.pugh@gunter.af.mil72