comments - BB Centrum

Final report 

BB Centrum survey of 

tenant satisfaction 2012 

completed by NMS Market Research agency for company 

Prague, 30 September 2012

� Information about the research 

� Main findings 

� BB Centrum image 

� Transport and parking 

� Catering 

� Services in the BB Centrum 

� Messages to BB Centrum 

� Contact 

CONTENTS 

Slide 2

INFORMATION ABOUT THE 

RESEARCH 

Slide 3

INFORMATION ABOUT THE RESEARCH 

� This research relates to previous satisfaction surveys of BB Centrum tenants, completed in the years 2001, 2004 

and 2008. 

� The research took place on 4 – 17 June 2012. 

� Data collection method: online questionnaire. 

� 10 040 employees of companies residing in BB Centrum were invited to take part in the research. 

� At least 80% of the questionnaire was filled out by 2225 respondents, which is 22% of the overall number invited. 

� The data analysis used respondents who answered at least one question in the questionnaire – the analysis makes 

use of the answers of 2345 respondents. 

Otevřeli stránku, ale nic 

nevyplnili 

Vyplnili 1-79% 

Vyplnili 80-99% 

Vyplnili 100% 

6% 

4% 

20% 

17% 

24% 

29% 

47% 

54% 

0% 20% 40% 60% 

2012 (Celkové N=2919) 2008 (Celkové N=2634) 

Respondents in analysis: 

� 2012 N=2345 

� 2008 N=2488 

Slide 4

100% 

80% 

60% 

40% 

20% 

0% 


Participation of companies renting spaces in BB Centrum: 

100% 

75% 

64% 63% 61% 61% 

50% 

48% 

43% 

41% 40% 38% 

35% 

30% 

28% 27% 25% 25% 

20% 

17% 15% 

8% 7% 7% 5% 3% 

Slide 5


Representation of buildings in BB Centrum: 

Filadelfie 

Building B 

Building A & GAMMA 

Building C 

Building Alpha 

Building Beta 

Office Park I,II 

Building E 

Building D 

1% 

3% 

3% 

2% 

5% 

8% 

20% 

23% 

36% 

0% 10% 20% 30% 40% 50% 

Slide 6

BB CENTRUM EMPLOYEES 

� The typical employee of BB Centrum is 30 - 35 years old and childless (55%). 

� Comes from a household with a 21 – 50 000 monthly income (53%). 

� Has worked at BB Centrum almost a year (40%) – his or her company has moved into 

the Filadelfie building (36%). 

� Works as an IT specialist (18%), administrator (17%) or middle management (16%). 

� Commutes to work exclusively or mostly on public transport including the BB 

Centrum shuttle service. 

� Eats at the canteen daily (24%) or at least 3 times a week (32%). Several times a year 

he or she visits one of the restaurants in the complex, most likely Mango or Pizzeria 

Grosseto. 

� Of the services in the complex, he or she most often makes use of Albert 

supermarket, dm drug store and post office, also visits Baar’s park. 

� Has never been to Balance Club Brumlovka. 

Slide 7

Woman 

50% 

I do not 

wish to 

say 

28% 

Nonbeliever 

10% 

Believer 

62% 

Men 

50% 

SOCIODEMOGRAPHICS 

Respondent gender Age distribution 

36-39 

19% 

To which church or religion do you subscribe? 

40 or 

more 

24% 

30-35 

33% 

21-29 

24% 

None 

55% 

The graph is based on all respondents (N=min.1148). 

How many children do you have? 

4 or 

more 

1% 

1 child 

17% 

3 

children 

3% 

Number of 

comments 

2 

children 

24% 

Percentage 

of 


Catholic, Roman Catholic 115 49% 

Protestant, Husite, Czech brothers and 

other Reformation movements 

30 13% 

Christian, non-specified, orthodox 30 13% 

Seventh day Adventists 6 3% 

Islam 4 2% 

Other, non-believer 32 14% 

Other 17 7% 

Total 234 100% 

Slide 8


What is the total monthly income of your whole household? 

up to 15 thousand CZK 

16 to 20 thousand CZK 





72 až 82 thousand CZK 

83 až 101 thousand CZK 

102 tis. Kč až více 

1% 

3% 

5% 

7% 

8% 

16% 

18% 

19% 

53% 

23% 

0% 10% 20% 30% 

The graph is based on all respondents (N=1148). 

Slide 9

What is your work position at your place of employment? 

IT specialist 

clerk/administration 

intermediate management 

accountant, financial specialist 

marketing 

business or commercial representative 

consultant 

secretary / assistant 

client services 

human resources 

lawyer 

other 

3% 

2% 

1% 


5% 

5% 

4% 

6% 

12% 

12% 

18% 

17% 

16% 

0% 10% 20% 30% 


How many years have you been working at BB Centrum? 

less than 1 year 

1 to 2 years 

3 to 4 years 

5 to 6 years 

7 to 8 years 

9 to 10 years 

7% 

10% 

13% 

15% 

15% 

40% 

0% 10% 20% 30% 40% 50% 

Slide 10

MAIN FINDINGS 

Slide 11

POSITIVELY 

EVALUATED 

BB CENTRUM EVALUATION IMPROVED IN ALL ASPECTS 

WHEN COMPARED TO 2008. 

� Locale 

� Transport availability 

� Complex cleanliness 

� Canteen atmosphere, 

staff and opening hours 

� Building entrance 

interior 

� Shuttle transport 

� Baar’s park 

VS. 

� Availability of public parking 

� Breadth of stores and 

services 

� Building utilities 

� Price level of services 

(parking, canteen prices, 

restaurants, Balance Club) 

� Quality of canteen food 

WORSE 

EVALUATION 

Slide 12

USAGE OF STORES AND SERVICE POTENTIAL 

MOST COMMONLY USED 

SERVICES 

Albert 

dm drug store 

Czech post office 

BB Centrum pharmacy 

Mango Chinese 

restaurant 

Baar's park 

POTENTIAL FOR NEW SERVICES 

New food services: modern 

Czech cuisine 

Day-care/Kindergarten* 

Balance Club* 

Shoe shop, shoe 

repairs 

* if the price level were lower 

Slide 13

OVERALL BB Centrum image - summary 

MAIN FINDINGS 

� The overall evaluation of BB Centrum improved in all parameters in comparison to the last 

wave. A positive evaluation was foremost given for complex cleanliness, entrance interiors of 

buildings and the locale. 

� Worse evaluated were primarily: 

� Availability of public parking – the employees miss more free parking spaces, the price of 

the paid parking seems too high to them. 

� Availability of shops and services – they miss a broader range of shops and services, but at 

the same time employees are noticing that the situation is improving (newly opened 

shops). 

� The level of the buildings’ utilities and office spaces – employees complain mostly about 

the operation of the lifts (buildings Filadelfie, Gamma) and air conditioning. 

� The best evaluated building is Alpha, the worst evaluation was gained by Filadelfie, which was 

at the same time evaluated by the most employees. 

� There were often complaints about the price levels of individual services (parking, canteen, 

restaurants, Balance Club Brumlovka), at times of worsened finances they would like cheaper 

equivalents of the services offered. 

� Part of the employees is not convinced there is general knowledge of BB Centrum. 

Slide 14

TRANSPORT TO BB CENTRUM 

MAIN FINDINGS 

� Most employees travel to BB Centrum using public transport, while half of employees make 

use of the BB Centrum shuttle transport several times a week. 85% of those making use of 

the BB Centrum bus transport, consider it satisfactory. The frequency of BB Centrum buses 

during the morning rush hours could be higher, or better coordinated with Prague Integrated 

Transport, this would solve the problem of buses overfilling. 

� Developer feedback: 

Due to the new changes in the timetables of Prague Integrated Transport starting in early September, we will 

be trying our best to coordinate the times of our shuttle transport to the new conditions and adjust the periods 

between trips. Sadly we are unable to influence cases where the municipal transport buses arrive late, which 

then has the consequence of occasional discordance between municipal lines and the BB Centrum buses. We 

believe however that with the new timetable of the shuttle transport, these situations will happen only rarely. 

Slide 15

PARKING IN THE BB CENTRUM 

MAIN FINDINGS 

� Parking remains a sensitive issue, employees draw attention to insufficient free parking lots 

and they find the prices of paid parking too high. According to employees, even their clients 

have problems with parking in the area around BB Centrum – they search for available free 

parking spaces in the surrounding area. 

� Developer feedback: 

The problem of transport in this locale can be divided into two basic levels, that is mobile transport and static transport. 

Concerning mobile transport we are concerned about the problems of comfortable transport availability into the complex 

and out, tied in with the overall transport system and further free-moving transport flow, i.e. throughput capacity of the 

crossroads within the complex itself. Regarding connectivity of the complex to key roads we think this satisfies all the 

criteria of a quality connection to all transport avenues. The last task in this area is ensuring a direct connection in 

Vyskočilova st. towards Brno by creating a return ramp behind the highway underpass. In this regard we have succeeded 

in convincing the Prague Highways Authority (responsible for the highway) of the necessity and feasibility of this structure 

and currently area and zoning proceedings have been concluded and a final decision regarding the placement of the 

structure has been issued. Work now continues on the level of construction proceedings. 

Concerning capacity throughput of the crossroads as well as the overall flow of transport in the area, in the past years we 

have completed several major modifications to the crossroads of Vyskočilova and Michelská and Vyskočilova at the 5. 

května ramp in cooperation with the Municipal Authority for Prague 4 as well as the Czech Police Department. At the 

same time we have provided financial support towards reconstruction of Michelská street, where works should be 

concluded in November of this year. Together with this reconstruction, all major construction work and modifications to 

the transport frame surrounding the BB Centrum area and the immediate surroundings should be complete. 

Slide 16

MAIN FINDINGS 

At the same time, after Michelská street is once more reopened and traffic resumes along with a stabilising of all 

transport avenues, our company will, in cooperation with the Prague City Hall and Transport Authority, ensure a complex 

evaluation of optimal traffic light settings on all three key crossroads in Vyskočilova street, that is Vyskočilova and 

Michelská; Vyskočilova and Václava Sedláčka; Vyskočilova and the 5. května ramp. Within static transport we are 

concerned with the problem of parking, both in above-ground parking lots as well as parking underneath the individual 

structures. 

From a legal standpoint we are required to create a minimum number of parking spaces to go with each structure, and 

this calculation is strictly determined by the appropriate ordinance. Here we should emphasize that we always provide at 

least 10 – 15% more parking spaces over this minimum amount. Apart from that we are working on independent parking 

spaces, such as public parking in the Balance Club structure or Filadelfie, and are further working on public parking spaces 

in the Baar’s residential park structure. At the same time we operate and offer further parking spaces in several aboveground 

lots. From this viewpoint and especially considering our knowledge of the to-capacity utilization of these spaces 

we can say that the parking reserves are sufficient. The basic problem is the financial burden of acquiring and operating 

these services, especially the payment of this service. Here we have remained barely at the level of our acquirement and 

operational costs and don’t consider ourselves to be above the surrounding parking price levels, including those spaces 

belonging to the city, whose investment costs were footed by the taxpayer. We are currently unable to function according 

to the shopping mall model, where “free” parking for multiple hours is refunded through the prices of goods and services 

within the complex. Here we have to emphasize that we are a purely commercial company, similarly to your employers 

and we provide standard services which have their cost burden, nevertheless this services is provided on a not-for profit 

basis. We of course are aware of the unpleasant nature of the problem and taking into account the aforementioned facts 

we continue to look for ways to increase the availability of this service to more customers. 

One point concerning satisfaction with the manner of operating the parking lots is staff behaviour. We are aware that the 

human factor plays a crucial role here, and that there may sometimes be minor conflicts, which is why we are 

continuously trying to resolve this issue with the operator. Parking lot employees have been trained to address these 

concerns, but we will definitely re-evaluate the activities of individual staff members with the operator once more based 

on this survey. 

Slide 17

BUILDING UTILITIES 

MAIN FINDINGS 

� Employees are above-all complaining about lift operation (FILADELFIE and Gamma 

buildings) and air-conditioning. The best evaluated building is Alpha, the worst 

evaluation was for FILADELFIE, which was at the same time evaluated by the most 

employees. 

�Developer feedback: 

In the Filadelfie building there were changes in software to increase the transport capacity of the lifts, 

originally programmed to transport six persons. Currently the lifts transport nine persons. In the immediate 

future we will have also completed the preparation of office space for new tenants. This will increase the 

number of lifts conveying persons to a total of six. The empty buttons on the control panel have been 

reprogrammed to use double digits and it is now enough to press a single button when calling a lift to floors 

17, 16, 15 and 14, instead of two, improving lift operation. We have also added floor announcement for the 

floor the lift is currently in. Concerning the other buildings in the complex, we will provide detailed 

information including comments to the BB Centrum building owners and administrators. 

Slide 18

CANTEEN MEALS 

MAIN FINDINGS 

� ¾ of employees visit a canteen at least once a week. Employees are satisfied with 

the canteen environment, staff and opening hours, but in comparison to 2008, 

the number of daily visitors to the canteens has reduced (by 22%), which may 

have something to do with a dissatisfaction with the price level and food quality. 


As a matter of course we will hand over the detailed results of the research and comments concerning each 

individual canteen to the management of the separate premises and building owners. We trust that in cases 

where people noted negative occurrences, things diners miss and things they appreciate, this will lead to 

appropriate reflexion and improvement. 

Slide 19

SERVICES IN BB CENTRUM 

MAIN FINDINGS 

� Employees most often gain information concerning services/shops in BB Centrum from colleagues or the 

company intranet. Almost a third also read the BB Centrum Review or e-Review. 

� Most commonly used are the general goods shops: Albert supermarket, dm drug store, Czech post office and 

pharmacy, their opening hours are sufficient for most employees. 

� 90% of the research participants have visited one of the restaurants in the BB Centrum complex. The most 

commonly visited are the Chinese restaurant Mango and the vegetarian restaurant Maranatha. 

� The newly opened businesses such as Spar City and Hájek – Hájková cake shop meet the employees demands. 

These would also welcome a broader range of restaurants, they miss traditional Czech cuisine (30%). Thirteen 

per cent of the survey participants would prefer to go to a cheap restaurant, irrespective of the type of food 

served. Higher prices of meals were noted by people in most of the restaurants in the BB Centrum complex. Out 

of possible services, there would be room for a shoe repair shop. 


From September in the shopping passage of the Filadelfie building, more specifically in the Net Industry laundry 

and cleaning store, we have opened a shoe collection service. Further if possible we are trying to meet the wishes of 

our tenants and so are negotiating with restaurant providers the tenants would like. Currently there are two more 

administrative buildings being built (building G and building Delta), where there is potential for Czech cuisine. 

Concerning the prices of meals served in the BB Centrum restaurants – due to the fact that the operators of these 

restaurants have to pay rent for their spaces and have invested quite significant resources into the furnishing and 

utilities, it is not possible for them to have lower prices than in the canteens, which are free of such costs. 

Slide 20

SERVICES IN BB CENTRUM 

MAIN FINDINGS 

� 2/3 of employees visit Baar’s park, which they evaluate very positively as a pleasant place to rest. Only a small 

number of respondents have ever visited the Community centre (14%). The multifunctional sports-ground is 

mainly popular among respondents under 30 years. 12% of employees have visited it at some time. 

� 24% of employees have visited Balance Club Brumlovka at one time or another. Balance Club Brumlovka 

garnered a high number of comments – interest in making use of the services of Balance Club, the advantage of 

its location close to the workplace as well as the offer of services. But most employees find the yearly 

membership too expensive and miss the possibility of one-off entrance. Members of the Balance Club are most 

often employees aged 30 – 35 years. Members of the club praise the level of services, but even they mention the 

high price of membership. 


Significant reductions in prices would without a doubt attract a number of new people to Balance club. The overall 

reduction in income of the club however – a direct result of such – would necessarily come with a number of crucial 

(in my opinion) negative changes. To avoid the red ink it would be necessary to severely restrict services, equipment 

quality, hygiene standards and overall change the club’s orientation. This would assuredly lead to the 

disappointment and departure of a number of current members. This is all a question of the ratio between the 

quality of services provided and the prices asked. BB Centrum attempts to provide the highest possible quality 

standards for services in our area. Balance Club Brumlovka is an integral part of this effort. This doesn’t mean to 

say that a different kind of club with “popular prices” wouldn’t attract patrons. 

� Of the new projects, employees would welcome above all a nursery school (93%, depending on the prices), 

conference rooms (83%) and hotel (61%) which could be used to accommodate company clients. Most consider 

new flats as less appropriate (55%). 

Slide 21

BB CENTRUM IMAGE 

Slide 22

EVALUATION OF BB CENTRUM HAS IMPROVED IN ALL PARAMETERS IN COMPARISON TO LAST WAVE. 

THE BEST EVALUATION OF BB CENTRUM WAS CONCERNING CLEANLINESS, THE QUALITY OF THE 

BUILDING INTERIORS AND WAS FURTHER POSITIVELY EVALUATED DUE TO ITS LOCALITY. 

�The worst evaluation is still the availability of public parking. 

Q01: What is your overall evaluation of BB Centrum in the following parameters? 

complex cleanliness 

quality of interior entrance areas 

locality 

transport availability 

architecture of the BB Centrum complex 

level of social services 

building surroundings 

public knowledge of the position of BB Centrum 

quality of office space 

availability of services 

technical qualities of the buildings (lifts, entrance … 

availability of public parking spaces 

19% 

39% 

39% 

37% 

37% 

59% 

55% 

54% 

48% 

50% 

47% 

19% 

73% 

36% 

30% 

34% 

30% 

23% 

24% 

33% 

27% 

32% 

62% 

30% 

21% 

22% 

22% 

19% 

22% 

21% 

25% 

31% 

29% 

33% 

The graph is based on all respondents (N=min. 2237). 

6% 

11% 

0% 20% 40% 60% 80% 100% 

really satisfied (1,2) neutral(3,4) dissatisfied(5-10) 

Change 

compared to 

2008 

Skóre Skóre 

68% +27% 

49% +30% 

33% +17% 

32% +2% 

30% +16% 

28% +16% 

26% +33% 

14% +10% 

8% +12% 

8% +4% 

4% +4% 

-44% +7% 

Slide 23

THE OVERALL BEST EVALUATED BUILDING IS ALPHA, THEIR EMPLOYEES ARE MOST SATISFIED WITH THE CLEANLINESS OF 

THE COMPLEX AND THE LOCALE. LEAST SATISFIED ARE THE EMPLOYEES IN THE FILADELFIE BUILDING - THEY EVALUATE AS 

WORSE MAINLY THE AVAILABILITY OF PUBLIC PARKING, SHOPS, SERVICES AND BUILDING UTILITIES. 

Q01: How to you evaluate BB Centrum overall in the following parameters? – TŘÍDĚNÍ PODLE BUDOV 

Budova Alpha 

(N=min.96) 

Budova D 

(N=min.17) 


(N=min.53) 

Budova A & 

GAMMA 

(N=min.439) 

Budova E 

(N=min.51) 

Budova C 

(N=min.176) 

Budova Beta 

(N=min.58) 

Budova B 

(N=min.517) 

Filadelfie 

(N=min.748) 

Average evaluation 

of building in all 

categories followed. 

Index 

Čistota 

areálu 

Úroveň 

vstupních 

interiérů 

budov 

Index values: 

10 = VERY SATISFIED 

1 = VERY DISSATISFIED 

Lokalita 

Dopravní 

dostupnost 

Architektonické 

řešení 

komplexu BB 

Centra 

Úroveň 

sociálního 

zařízení 

Okolí budov 

Veřejné 

povědomí o 

umístění BB 

Centra 

Úroveň 

kancelářských 

prostor 

Dostupnost 

obchodů a 

služeb 

Technické 

vybavení 

budov 

8,3 9,1 8,8 9,0 8,7 8,7 8,0 8,4 8,3 8,1 7,9 7,7 6,9 

8,2 9,2 8,7 8,3 8,8 8,4 8,1 8,2 8,8 8,3 8,3 8,4 5,0 

8,1 9,0 8,5 8,8 8,8 8,6 7,5 8,3 7,8 7,7 7,9 8,5 5,6 

8,0 9,0 8,7 8,8 8,3 8,4 8,3 8,2 8,1 7,8 8,2 6,9 5,8 

8,0 9,1 8,9 8,3 8,5 8,3 8,1 8,1 8,2 7,2 7,5 8,7 5,4 

7,9 8,6 8,0 8,9 8,6 8,2 7,3 8,0 8,1 7,0 8,1 7,5 7,0 

7,8 9,1 8,4 8,5 8,3 7,7 8,0 7,8 7,4 8,1 7,8 7,6 5,5 

7,5 8,7 8,1 8,7 8,6 8,0 6,9 7,8 7,9 6,4 7,7 7,6 4,0 

7,2 8,9 8,5 6,3 6,7 7,5 8,2 7,5 6,9 7,3 6,4 6,4 5,6 

Slide 24 

Dostupnost 

veřejných 

parkovišť

HOW TO YOU EVALUATE BB CENTRUM OVERALL IN THE FOLLOWING PARAMETERS? - 

COMMENTS 

Q01. Comments - Locality 

Number of Percentage of 

comments comments 

Bad availability, far from Underground (Metro) 61 46% 

Far from home 22 16% 

Busy and dirty area, close to the highway 18 13% 

Good availability from the city centre 18 13% 

Other comments 15 11% 

Total 134 100% 

Q01. Comments – Architectonic solutions for the BB Centrum complex 

Technical problems with lifts and stairways, inability 

of opening windows, inappropriate route to building 

Number of 


Percentage of 


23 22% 

Unorganised, overfilled 19 18% 

Nothing special, usual standard, boring 17 16% 

Praise - unique, interesting 13 12% 

Too much class, impersonal, sterile, too much metal and concrete 12 11% 


Total 105 100% 

Slide 25


COMMENTS 

Q01. Comments – Building surroundings 



Missing greenery, parks with seats 54 47% 

Too much traffic congestion 13 11% 

Annoying cigarette butts, restricting smoking at the 

entrances welcome 

10 9% 

Buildings cramped together 10 9% 

Construction site close, noise levels 7 6% 

Disgusting, the park isn't clean, noise and smell 6 5% 


Total 114 98% 

Q01. Comments – Complex cleanliness 

Number of 


Percentage of 


Mess is annoying, smoker smells 14 30% 

No problems, satisfaction 12 26% 

Mess around the buildings, homeless 11 24% 


Total 46 100% 

Slide 26


COMMENTS 

Q01. Comments – Availability of public parking 



Parking space is expensive, don't want to pay 120 38% 

Marked shortage of parking spaces 99 31% 

Doesn't use 76 24% 

Cheap short-term parking 10 3% 


Total 316 100% 

Q01. Comments – Transport availability 



Insufficient bus transport, waiting times, overfilling 128 63% 

When commuting it is very important where you are 

commuting from 

15 7% 

Bad in-roads and off-roads from the motorway 11 5% 

Too few parking spaces, expensive parking 7 3% 

Appreciation of BBC buses, overall praise 6 3% 


Total 201 99% 

Slide 27


COMMENTS 

Q01. Comments – Availability of shops and services 



Missing other services, more shops 51 33% 

Satisfaction, it's getting better 30 19% 

Missing ordinary restaurants, insufficient capacities, 

larger offer 

27 17% 

Everything pointlessly luxury, prices exaggerated 17 11% 

Bad availability, opening hours 12 8% 


Total 155 100% 

Q01. Comments – Level of the building entrance interiors 



Insufficient technical utilities, stairways or bad solutions 15 29% 

Not problem, satisfaction, wonderful 11 21% 

Bad flower display 5 10% 

Smell 5 10% 

An older building 4 8% 


Total 49 94% 

Slide 28


COMMENTS 

Q01. Comments – Level of the office spaces 

Number of 


Percentage of 


Problems with air-conditioning (bad air, unable to 

open windows, heat) 

104 42% 

Don't like open space 61 25% 

Overall worse standard of some of the buildings, old 

furniture, equipment failures 

35 14% 

Problems with lighting 10 4% 

Breaking hygiene norms (for instance too few toilets, 

mess, presence of beetles) 

9 4% 

Nice offices, good use of space 7 3% 

Impersonal surroundings (too few flowers, rest areas) 6 2% 


Total 248 100% 

Slide 29


COMMENTS 

Q01. Comments – Level of utilities in buildings 



Not enough toilets 56 33% 

Annoying smell, air-conditioning switched off 23 13% 

Old, rundown and non-functioning equipment, bad 

lighting 

22 13% 

Showers missing 20 12% 

Needs more frequent cleaning and filling up of 

sanitary utensils 

19 11% 

Satisfaction, the toilets are clean 11 6% 


Total 172 100% 

Q01. Comments – Public knowledge about the placement of BB Centrum 

Number of 


Percentage of 


Not many people know where BB Centrum is, or that 

such a thing as BB Centrum even exists 

17 40% 

General knowledge is good or even amazing 15 35% 

It's hard to explain where we work and which building 

is which 

4 9% 


Total 41 95% 

Slide 30


COMMENTS 

Q01. Comments – BUILDING UTILITIES 

Number of 


Percentage of 


Problems with lifts (overloading, faults, programming, 

speed) 

295 73% 

Problems with air-conditioning 43 11% 

Missing stairwells, or badly secured (building Gamma) 26 6% 

Problems with turnstiles at entrance 9 2% 

Old furnishings 7 2% 

Problematic accessibility of fire escapes, bad escape 

routes, problematic fire alarms 

5 1% 


Total 407 100% 

Concerns primarily buildings 

Filadelfie and Gamma. 

Slide 31

TRANSPORT AND PARKING 

Slide 32

MOST EMPLOYEES COMMUTE TO BB CENTRUM BY PUBLIC TRANSPORT. 

�The number of employees commuting to work only by car has dropped. 

Q02: How do you commute to work? 

only public transport 

by car and public transport, 

mostly public transport 


mostly car 

only by car 

I walk to work 

5% 

3% 

15% 

16% 

14% 

25% 

23% 

24% 

41% 

34% 

0% 10% 20% 30% 40% 50% 

2012 2008 


Slide 33

MOST EMPLOYEES OF THE FILADELFIE BUILDING COMMUTE TO BB CENTRUM BY PUBLIC 

TRANSPORT. IN THE OTHER BUILDINGS THERE IS A HIGHER RATIO OF THOSE GOING BY CAR. 

�Despite the differences between Filadelfie and the rest of the BB Centrum, the number of 

employees who only go to work by car has dropped (on average 14% in 2012). 

Q02: How do you get to work? 



mostly public transport 


mostly car 

only by car 


4% 

5% 

3% 

10% 

17% 

16% 

9% 

25% 

26% 

23% 

17% 

24% 

36% 

34% 

0% 25% 50% 

52% 

2012 Filadelfie 2012 Other buildings 2008 Total 

The graph is based on all respondents (Filadelfie N=797; others N=1528). 

Slide 34

THE AVAILABILITY OF BB CENTRUM BY CAR IS EVALUATED AS BETTER THAN IN 2008. 

Q03: Do you consider the availability of BB Centrum by car sufficient? 

100% 

80% 

60% 

40% 

20% 

0% 

5% 4% 

11% 14% 

53% 

32% 

60% 

22% 

2012 2008 

definitely yes rather yes 

rather not definitely not 

Building Beta 

Building D 



Building C 


Building E 

Building B 

Filadelfie 

44% 

43% 

42% 

39% 

37% 

34% 

33% 

29% 

23% 

The graph is based on respondents who at least sometimes travel 

to BB Centrum by car (N=min. 1248). 

52% 

52% 

52% 

43% 

50% 

54% 

55% 

56% 

58% 

7% 

9% 

12% 

17% 

6% 

7% 

4% 

3% 3% 

6% 1% 

5% 3% 

0% 20% 40% 60% 80% 100% 

definitely yes rather yes rather not definitely not 

6% 

7% 

7% 

Slide 35

SATISFACTION WITH PARKING HAS DROPPED SLIGHTLY COMPARED TO 2008. MOST OF THE 

COMPLAINTS ARE ONLY CONCERNING PARKING PRICES. 

Q04: How are you satisfied with parking in BB Centrum? 

100% 

80% 

60% 

40% 

20% 

0% 

29% 

24% 

33% 

14% 

26% 

23% 

35% 

16% 

2012 2008 

very satisfied rather satisfied 

rather dissatisfied very dissatisfied 

Building C 

Building D 


Filadelfie 


Building E 

Building Beta 


Building B 

13% 

13% 

13% 

10% 

34% 

31% 

30% 

51% of dissatisfied employees complained about parking 

prices (N=151), 37% of employees complain about 

insufficient free parking places (N=109). 

The graph is based on respondents who at least sometimes travel 

to BB Centrum by car (N=min. 1248). 

9% 

5% 

10% 

16% 

33% 

29% 

31% 

41% 

23% 

15% 

26% 

23% 

55% 

29% 

56% 

29% 

35% 

28% 

61% 

45% 

31% 

7% 3% 

11% 5% 

24% 

29% 

24% 

22% 

0% 20% 40% 60% 80% 100% 



Slide 36

EMPLOYEES IN THE FILADELFIE BUILDING HAVE A WORSE EVALUATION OF THE AVAILABILITY 

OF BB CENTRUM BY CAR, THAN THE EMPLOYEES IN THE OTHER BUILDINGS. 

� When evaluating parking the differences aren’t visible, it is 

only that the employees of other buildings are more critical. 

Q03: Do you consider the availability of BB Centrum by car satisfactory? 

2012 Filadelfie 

2012 Other buildings 

2008 Total 

23% 

22% 

35% 

52% 

60% 

53% 

17% 

8% 4% 

14% 

7% 

4% 

0% 20% 40% 60% 80% 100% 

definitely yes rather yes rather not definitely not 

2012 Filadelfie 

2012 Other buildings 

Q04: How are you satisfied with parking in BB Centrum? 

2008 Total 

The graph is based on respondents who at least sometimes travel to BB Centrum by car (Filadelfie N=350; 

13% 

15% 

16% 

33% 

32% 

35% 

29% 

22% 

23% 

24% 

31% 

26% 

0% 20% 40% 60% 80% 100% 



Slide 37

Q04. Comments –Satisfied 

PARKING IN BB CENTRUM - COMMENTS 

Number of 


Percentage 

of 


I park on a space reserved for my 

company 

52 25% 

Parking is expensive 44 21% 

Bad technical and space solutions, 

sensors 

25 12% 

Too few parking spaces (mainly free 

ones) 

23 11% 

I have my own assigned space 13 6% 

Satisfaction, everything is fine 12 6% 

For employees it's fine, there is a 

problem for visitors or employees 

without an assigned space 

9 4% 

A sufficient number of parking spaces 

inside and outside 

7 3% 


Total 207 100% 

Q04. Comments – Dissatisfied 

Number of 


Percentage 

of 


Parking is expensive and not paid by 

the employer 

151 51% 

Too few parking spaces (mainly free 

ones) 

109 37% 

For employees it's fine, there is a 

problem for visitors 

14 5% 

Bad technical and space solutions, 

sensors 

12 4% 


Total 295 100% 

Slide 38

Q04. Comments – No experience 

Number of Percentage 

comments of comments 

Don't use, don't commute by car 11 29% 

I park on an assigned company space 9 24% 

Parking is expensive 6 16% 

I park elsewhere 6 16% 

I park for free, outside the paid 

parking 

3 8% 


Total 38 100% 

PARKING IN BB CENTRUM - COMMENTS 

Slide 39

BB CENTRUM IS THE BEST EVALUATED CONCERNING THE QUALITY OF PAID PARKING, THE 

WORST CONCERNING PARKING SPACE CAPACITY. 

� The employees miss more free parking in the complex, the current spaces 

are filled up early in the morning. The disadvantage of the paid parking is 

the high price. The staff should also be more approachable. 

Q05: How to you evaluate BB Centrum parking overall in the 

following parameters? 

Quality of paid 

parking lots 

Attendance at paid 

parking lots 

Parking space 

capacity at BB 

Centrum. 

20% 

17% 

14% 

35% 

58% 

58% 

27% 

15% 

18% 

25% 

0% 20% 40% 60% 80% 100% 



The graph is based on respondents who at least sometimes 

travel to BB Centrum by car (N=min. 776). 

7% 

8% 

88 employees expressed opinions concerning paid parking. 

44% think the paid parking is too expensive. 

65 employees expressed opinions about the staff at the paid 

parking. 47% said the staff members behave arrogantly and 

unpleasantly and that their behaviour gives a bad impression. 

The question was commented on by 131 employees. 30% 

stated that there is an insufficient number of free parking 

lots in the area surrounding BB Centrum. There is low 

parking capacity in the surrounding area. 

“Paying 300 CZK a day 

is really a lot.” 

“We would welcome 1-2 parking 

spaces in front of the building 

for short visits, loading / 

unloading goods.” 

Slide 40

THE LOWEST PARKING SATISFACTION IS FOR BUILDING B, ESPECIALLY CONCERNING PARKING 

SPACE CAPACITY. 

Q04: How are you satisfied with parking in BB Centrum? (OVERALL SATISFACTION) 

Q05: How to you evaluate BB Centrum parking overall in the following parameters? 

Building C 

(N=min. 67) 


(N=min. 46) 

Other visitors 

(N=min. 34) 

Building D 

(N=min. 11) 


(N=min. 169) 

Filadelfie 

(N=min. 234) 

Building Beta 

(N=min. 19) 


(N=min. 23) 

Building E 

(N=min. 13) 

Building B 

(N=min. 154) 

Overall 

satisfaction 

with parking 

lots 

Quality of 

paid parking 

lots 

Attendance 

at paid 

parking lots 

Parking space 

capacity at BB 

Centrum 

7,62 7,21 7,05 6,86 7,19 

7,32 7,19 7,33 5,93 6,94 

6,27 7,58 6,82 5,35 6,51 

5,39 7,00 7,25 4,46 6,02 

5,15 6,84 6,60 4,92 5,88 

5,07 7,08 6,48 6,72 6,34 

4,83 5,29 5,90 4,69 5,18 

4,77 5,75 6,61 4,00 5,28 

3,90 5,80 5,85 3,74 4,82 

2,79 5,82 6,10 2,97 4,42 

The graph is based on respondents who at least sometimes travel to BB Centrum by car. 

Index values: 



Slide 41

HALF OF THE VISITORS OF BB CENTRUM ARE SATISFIED WITH PARKING. THE LESS SATISFIED 

MISS LARGER PARKING LOT CAPACITY OR THE POSSIBILITY OF FREE PARKING FOR VISITORS. 

Q06: How are visitors to your company satisfied with the parking in 

BB Centrum? 

100% 

5% 

166 employees answered this question. The 

15% biggest problem is parking lot capacity. 46% of 

80% 

employees said that their visitors don’t have 

anywhere to park and spend a long time 

looking for a free parking spot. 30% stated 

60% 

34% that their visitors are dissatisfied with the 

paid parking in the area – they are too 

expensive (12%). 

40% 

20% 

0% 

41% 

6% 

very satisfied 

rather satisfied 

rather dissatisfied 

very dissatisfied 

they do not park 


“If I want to have visitors 

for instance for several 

hours, the parking is 

expensive and it’s 

impossible to find any free 

parking in the surrounding 

area.” 

“If visitors aren’t able to park in the 

company building they have 

difficulties in the morning trying to 

find a free spot nearby.” 

Slide 42

Q06. Comments – Satisfied 

SATISFACTION OF VISITORS WITH BB CENTRUM PARKING - COMMENTS 

They appreciate the parking, nonproblematic, 

they don't mind 

paying 

They park on paid parking spaces, 

expensive parking, don't like to 

pay 

Sufficient parking spaces, parking 

appropriate 

Number of 


Percentage 

of 


9 14% 

8 12% 

7 11% 

Often have problems parking 7 11% 

Satisfaction 6 9% 

Parking prices appropriate or free 4 6% 

Difficult journey to the building 3 5% 

Complaints about staff 3 5% 


Total 66 100% 


Number of 


Percentage 

of 


Too few spaces, problems parking 93 46% 

Only paid parking 60 30% 

Paid parking is expensive 24 12% 

Bad navigation, signs 6 3% 

Unpleasant staff 3 1% 


Total 202 100% 

Slide 43

SATISFACTION OF VISITORS WITH BB CENTRUM PARKING - COMMENTS 

Q06. Comments – I don't park 

Number of 


Percentage of 


Park on paid parking spaces, 

expensive parking, don't want 

to pay 

4 31% 

Take taxis, don't have a car 2 15% 

Look for spaces elsewhere in 

the vicinity 

2 15% 


Total 13 100% 

Slide 44

MORE THAN HALF THE EMPLOYEES WHO USE PUBLIC TRANSPORT, MAKE USE OF THE 

SHUTTLE TRANSPORT DAILY OR SEVERAL TIMES A WEEK. 

� Most employees are satisfied with the shuttle transport. Complaints are mainly concerning 

overfilling buses and long morning waiting periods. 

Q07: Do you use shuttle transport to get to work in BB Centrum? 

23% 31% 17% 24% 6% 

0% 20% 40% 60% 80% 100% 

Yes, daily Yes, several times a week 

Yes, several times a month Yes, but very rarely 

Q08: How are you satisfied with the shuttle transport to BB Centrum? 

26% 50% 19% 6% 

0% 20% 40% 60% 80% 100% 

very satisfied rather satisfied rather dissatisfied very dissatisfied 

. 

The graph is based on respondents who 

at least sometimes use public transport 

when commuting to BB Centrum 

(N=1869). 

48% of dissatisfied employees 

would welcome shorter waiting 

periods for the buses (N=193). 39% 

stated that the buses are overfilled 

(N=157). 

The graph is based on respondents who 

at least sometimes use the shuttle 

transport(N=1753). 

Slide 45

SATISFACTION WITH SHUTTLE TRANSPORT TO THE BB CENTRUM - COMMENTS 

Q08. Comments – Satisfied 

Bad waiting periods during rush 

hours, doesn't drive before 7, 

masks public transport 

Overfilled routes, don't keep to 

timetables, bus driver 

irresponsible driving, bus 

quality 

Feels an improvement, 

everything OK 

Number of 


Percentage 

of 


172 45% 

81 21% 

29 8% 

Appropriate waiting times, fast 

connection 

24 6% 

Reliable connection, don't skip, 

driver behaviour, bus quality 

22 6% 

Clean transport 7 2% 

Inconvenient routes 5 1% 

Good route 4 1% 

Well coordinated with public 

transport 

3 1% 


Total 382 100% 


Number of 


Percentage 

of 


Long waiting periods 193 48% 

Overfilled lines 157 39% 

Not keeping to timetables 32 8% 

A bit better than before 4 1% 


Total 404 100% 

Slide 46

41% OF THE EMPLOYEES THINK THE WAITING PERIODS ARE SATISFACTORY. A SIMILAR PORTION OF EMPLOYEES ON THE 

OTHER HAND MENTION, THAT THERE IS A PROBLEM WITH THE LONG WAITING PERIODS BETWEEN BUSES ESPECIALLY 

DURING THE MORNING RUSH HOURS, WHEN BUSES ARE OFTEN OVERFILLED. 

Q09. Do you think the periods between BB Centrum shuttle transport buses are 

satisfactory? 

Satisfactory intervals 

Buses do not run often enough 

Buses are crowded 

Lines overlap, run simultaneously 

Buses do not comply with the timetable 

Other comments 

13% 

10% 

41% 

42% 

The graph is based on respondents who addressed the question (N=1587). 

4% 

9% 

0% 20% 40% 60% 

� This situation could be improved 

by a better adjustment of the 

timetable, where the bus lines 

would better complement the 

Prague Integrated Transport buses. 

“I think the bus times are 

satisfactory. Maybe during rush 

hours (8-9 am) there could be 

more of them.” 

“Why do BB1 and BB2 leave from 

Budějovická straight after the 

121 and 118, then threes a large 

waiting period between the lines 

and the 2 buses usually leave at 

once.” 

Slide 47

CATERING – EVALUATION AND POTENTIAL 

Slide 48

REPRESENTATION OF CANTEENS IN BB CENTRUM 

Aramark (Buildings A, B, 

Gamma, Filadelfie) 

Sodexo (Building C) 

Eurest (Buildings Alpha, 

E) 

GTH Catering (Building 

Beta) 

No canteen 

3% 

3% 

8% 

7% 

79% 

0% 20% 40% 60% 80% 100% 

The graph is based on all respondents 

(N=2268). 

Slide 49

MORE THAN HALF THE EMPLOYEES EAT AT A CANTEEN AT LEAST 3 TIMES A WEEK, BUT THE 

NUMBER OF REGULAR EVERYDAY DINERS HAS DROPPED. 

� 40% of those answering visits one of the restaurants at least once a week. 

Q10: How many times a week do you eat at the individual dining establishments in BB Centrum? 

daily 

at least 3x a week 


2x or 3x a month 

Less often 

Never 

3% 

CANTEENS RESTAURANTS 

7% 

5% 

3% 

9% 

9% 

8% 

18% 

27% 

32% 

30% 

49% 

The reason for the low attendance at 

canteens is foremost the bad quality 

of the food (58%) and high prices 

(22%). A bad price-to-quality ratio. 

0% 20% 40% 60% 

2012 2008 

daily 



2x or 3x a month 

less often 

never 


(N=min. 1981). 

4% 

3% 

10% 

8% 

10% 

9% 

22% 

23% 

26% 

25% 

27% 

33% 

Employees go to 

restaurants less, 

mainly due to prices 

(31%). In the BB 

Centrum complex 

there is at the same 

an insufficient number 

of restaurants (20%). 

There is no restaurant 

service traditional 

Czech cuisine. 

0% 20% 40% 60% 

2012 2008 

Slide 50

CUSTOMERS MORE OFTEN EAT AT CANTEENS – ABOVE ALL MEN AND EMPLOYEES OF 

BUILDINGS D AND E. 

Q10: How many times a week do you eat at the individual dining establishments in BB Centrum? 

(The lower the average, the more often the given group uses the canteens, 1=100% dines every day, 6=100% never dine there). 

gender 

bulding 

incom 

men 

woman 

Filadelfie 


Building B 

Building C 

Building D 



Building Beta 

Building E 

up to 30 thousand CZK 




72 thousand CZK or more 

I do not wish to say 

1,58 

1,67 

2,46 

2,36 

2,33 

2,77 

2,71 

2,62 

2,49 

2,76 

2,73 

2,69 

2,56 

2,85 

2,60 

3,22 

3,36 

3,47 

3,46 

3,46 

3,92 

3,86 

3,97 

3,92 

3,82 

4,01 

4,00 

3,92 

4,09 

3,95 

3,97 

3,84 

3,94 

4,26 

1 2 3 4 5 6 

canteens restaurants 


(N=min. 1981). 

Slide 51

CANTEENS 

CANTEEN - COMMENTS 



Low food quality 232 28% 

Canteen name specified 150 18% 

It's expensive 138 17% 

Bad experiences, 

dissatisfaction, low standards 

61 7% 

Everything OK, no complaints, 

no problems 

38 5% 

Small size portions 30 4% 

Unsatisfactory choice of meals 29 4% 

Fast-food, time-saving 18 2% 

Only go because I have to, no 

other option 

Go to restaurants outside the 

16 2% 

complex, the competitions is 

better 

14 2% 

Food is good and good quality 13 2% 

Cook at home, eat own food 9 1% 

Small choice 9 1% 


Good standard, pleasant 7 1% 

Cheap and affordable price 6 1% 


Total 837 100% 

Slide 52

RESTAURANTS 

Number of 


RESTAURANTS - COMMENTS 

Percentage 

of 


It's expensive 78 22% 

Too few restaurants 70 20% 

Unsatisfactory choice of meals 

Go to restaurants outside the 

32 9% 

complex, the competitions is 

better 

25 7% 

Restaurants are often full, small 

capacity, queues 

24 7% 

Eating there takes too long, don't 

have the time 

15 4% 


Overall satisfaction, no comments 13 4% 

Bad staff 8 2% 

Restaurants are too far away 8 2% 

Good and good quality food 8 2% 

Good price 5 1% 

I cook at home 4 1% 

Pleasant staff and service 4 1% 

Sufficient or good offer 3 1% 

Don't go to, bad experience 3 1% 


Total 356 100% 

Slide 53

EMPLOYEES ARE MOST SATISFIED WITH HYGIENE AND SPEED OF SERVICE, VARIETY AND QUALITY OF 

MEALS IS EVALUATED WORSE AS WELL AS THE RATIO OF PRICE TO QUALITY. 

Q12: How are you satisfied with the canteen services in the 

following parameters? 

hygiene and 

cleanliness of 

promptness of 

service 

overall personnel 

excellence 

variety of 

offered foods 

food quality 

comparison of 

price versus 

R 

C 

P 

Kvalita 

S 

2012 

2008 

2012 

2008 

2012 

2008 

2012 

2008 

2012 

2008 

2012 

2008 

10% 

9% 

7% 

5% 

5% 

5% 

4% 

3% 

16% 

23% 

19% 

18% 

27% 

37% 

32% 

34% 

37% 

40% 

63% 

67% 

60% 

34% 

61% 

70% 

64% 

33% 

38% 

37% 

36% 

37% 

The graph is based on respondents who at least sometimes eat at a canteen (N=min. 

2045). 

23% 

19% 

17% 

30% 

35% 

13% 

11% 

13% 

17% 

21% 

22% 

25% 

0% 20% 40% 60% 80% 100% 

very satisfied rather satisfied rather dissatisfied very dissatisfied 

3% 

3% 

4% 

4% 

5% 

5% 

The question was commented on by 110 employees. 

The most common problem was dirty cutlery (35%). 

Employees are further dissatisfied with the airconditioning 

(10%) and the smell of food (10%). 

The question was commented on by 92 

respondents. There are too long queues at the 

counters (26%). During lunch hours there are too 

many people for the number of staff to manage 

(15%). 

32% of employees negatively evaluated the canteen 

staff (are not helpful, cashiers are unpleasant). 45% 

are on the other hand satisfied with the staff. 

There are only several types of food on offer, and these 

are always repeated (34% of employees out of 187). 

The food isn’t seen as quality (12%) and healthy foods 

are missing from the offer (10%). 

The question was commented on by 279 employees. 31% 

consider the food to be of low quality, doesn’t taste good 

(15%). It is cooked from low-quality ingredients. 

The question was commented on by 259 employees. 

They think the meals are too expensive (45%) and 

from low-quality ingredients (23%). The canteens give 

small portions. 

Slide 54

EUREST IN BUILDING E HAD THE BEST EVALUATION – THEIR EMPLOYEES POSITIVELY EVALUATED 

PRIMARILY THE CLEANLINESS OF THE ENVIRONMENT. WORST OFF WAS ARAMARK IN BUILDING B – 

EMPLOYEES EVALUATED AS WORSE PRIMARILY FOOD QUALITY AND PRICE. 

Q12: How are you satisfied with the canteen services in the following parameters? – SORTED ACCORDING TO CANTEENS 

Building E - 

Eurest(N=min.50) 

Filadelfie - Aramark 

(N=min.689) 

Building A & GAMMA - 

Aramark (N=min.420) 

Building C - Sodexo 

(N=min.163) 

Building Alpha - Eurest 

(N=min.91) 

Building Beta - GTH 

Catering (N=min.43) 

Building B - Aramark 

(N=min.463) 

Index 

Index values: 



Average evaluation 

of building in all 

categories followed. 

hygiene and 

cleanliness 

of 

environment 

promptness 

of service 

overall 

personnel 

excellence 

variety of 

offered 

foods 

food 

quality 

comparison 

of price 

versus 

quality 

6,59 7,84 7,42 7,35 5,53 5,50 5,88 

6,14 7,90 7,09 7,49 5,59 5,00 3,78 

5,99 7,28 7,40 6,91 5,31 4,59 4,45 

5,52 6,95 6,95 6,74 4,71 3,78 3,98 

5,39 6,77 7,26 6,74 3,93 3,61 4,03 

5,37 6,40 6,11 6,07 4,77 4,39 4,46 

4,74 5,88 6,15 5,28 4,53 3,26 3,33 

Slide 55

CANTEEN SATISFACTION 

Q12: How are you satisfied with the canteen services in the following parameters? – SORTED ACCORDING TO COMPANY 

hygiene and 

cleanliness 

of 

environmen 

t 

promptn 

ess of 

service 

overall 

personnel 

excellenc 

e 

variety of 

offered 

foods 

food 

quality 

comparison 

of price 

versus 

quality 

number of 

employees 

UNICREDIT BANK 6,8 5,9 6,4 4,4 3,7 2,3 640 

GE Money Bank 4,9 5,2 4,3 3,5 2,3 2,3 528 

Telefónica 6,2 6,3 5,8 4,1 3,3 3,2 458 

Hewlett-Packard 5,9 5,9 5,7 3,7 2,6 2,9 172 

UNICREDIT LEASING 7,2 7,2 7,2 5,6 5,1 4,4 119 

Microsoft 5,5 6,1 5,3 2,6 2,4 2,9 60 

ČEZ 6,8 6,4 6,4 4,5 4,5 4,9 53 

PASSERINVEST GROUP, a. s. 6,9 6,1 6,0 5,3 5,2 5,0 40 

Marks and Spencer 5,5 4,7 4,7 3,5 3,4 3,6 38 

HUAWEI 5,9 6,2 5,9 2,3 1,6 2,2 28 

Tchibo 7,4 7,3 7,3 5,9 5,8 5,5 26 

FRESENIUS 7,2 7,0 6,8 5,3 5,5 5,8 20 

ARAMARK 7,3 7,8 7,4 7,0 6,5 6,5 19 

OTIS 6,3 6,6 5,7 4,5 4,5 3,3 18 

Good Year 4,4 4,9 4,9 3,0 2,2 2,2 14 

DKV ČESMAD sro 6,8 7,1 7,1 5,7 5,7 5,4 11 

Gemalto 6,0 6,3 5,7 3,8 5,3 4,3 9 

NextSoft 5,3 5,3 5,3 2,3 3,0 0,8 5 

Binta 7,0 7,0 7,0 6,0 6,0 6,0 4 

ALSTOM 5,3 6,8 6,0 5,3 3,8 3,0 4 

AkzoNobel Coatings CZ, as 9,0 4,5 7,5 7,5 7,5 6,0 3 

SANTÉ 6,0 6,0 6,0 3,0 3,0 5,0 3 

Frainkin ČR 6,0 6,0 7,0 3,0 1,0 6,0 3 

CSL Behring sro 6,0 7,5 9,0 4,5 4,5 6,0 2 

Online czech republic 6,0 7,5 6,0 3,0 4,5 6,0 2 

GTH catarign as 6,0 6,0 6,0 6,0 6,0 6,0 1 

Index values: 

10 = VERY 

SATISFIED 

1 = VERY 

DISSATISFIED 

Slide 56

Q12. Comments – Overall staff standards 

CANTEENS - COMMENTS 


Pleasant, helpful staff comments 32 of comments 32% 

Bad staff behaviour 24 24% 


Unprofessional staff 13 13% 

Dissatisfaction 8 8% 

Professional staff 3 3% 


Total 101 100% 

Q12. Comments – hygiene and cleanliness of environment 

Number of 


Percentage 

of comments 

Dirty eating utensils 39 35% 

Smell of food 11 10% 

Air-conditioning 11 10% 

Everything OK 10 9% 

Staff hygiene 10 9% 

Noise 5 5% 

Dirty environment 4 4% 

Missing utensils & condiments 3 3% 


Total 111 100% 

Slide 57

Q12. Comments – Variety of offered meals 

Q12. Comments – Comparison of price and quality 


Number of 


Percentage 


Offer is repetitive 69 34% 

Food is low quality 24 12% 

Missing healthy foods 20 10% 

Missing vegetarian foods 12 6% 

I'm satisfied 10 5% 

The offer is narrow 8 4% 

Missing fish 5 2% 

Don't eat there 4 2% 

Odd combinations of meat/side 

dish 

4 2% 

I like the thematic weeks 3 1% 


Total 205 100% 



High price 140 45% 

Low quality 71 23% 

Price doesn't fit quality 59 19% 

Small portions 19 6% 


I don't go there 5 2% 

Generally dissatisfied 5 2% 


Total 309 100% 

Slide 58

Q12. Comments – Food quality 

Q12. Comments – Staff service speed 




Generally low quality 98 31% 

Bland taste overall 47 15% 

Badly seasoned food 21 7% 

Too cold food 19 6% 

Small portions 15 5% 


The quality has gone down 13 4% 


High prices 7 2% 

Not much to choose from 6 2% 

Missing healthy foods 6 2% 


Total 319 100% 



Queues at the counter 26 26% 

Slow service 15 15% 


General waiting 5 5% 

Pleasant staff 3 3% 


Staff not present 2 2% 


Total 99 100% 

Slide 59

CANTEEN OPENING HOURS ARE SATISFACTORY FOR A VAST MAJORITY OF 

EMPLOYEES. 

� Employees suggest canteens should open earlier, around 7:30 am, so they 

could buy breakfast or a snack for work. Some of them would prolong the 

closing time until evening (5 – 6 pm) 

� Opening hours in canteens in Buildings Alpha and Beta is most often evaluated 

as insufficient. 

Q11: Do you find the canteen opening hours sufficient? 

Total (N=2052) 

Budova A & GAMMA (N=484) 

Budova C (N=175) 

Budova E (N=51) 

Filadelfie (N=718) 

Budova B (N=483) 

Budova Alpha (N=94) 

Budova Beta (N=47) 

36% 

36% 

59% 

55% 

55% 

53% 

73% 

70% 

The graph is based on respondents who at least sometimes eat at a canteen (N=2052). 

53% 

53% 

36% 

38% 

43% 

40% 

26% 

27% 

4% 1% 

1% 0% 

3% 

5% 2% 

2% 

6% 1% 

9% 2% 

9% 2% 

0% 20% 40% 60% 80% 100% 

zcela vyhovuje spíše vyhovuje spíše nevyhovuje zcela nevyhovuje 

“It would be ideal for Eurest to 

open a few minutes before eight, 

so you’d have time to get 

breakfast on the way to work.” 

Slide 60

EMPLOYEES MOST OFTEN VISIT THE CHINESE RESTAURANT MANGO AND RESTAURANT 

MARANATHA. 

� 3% of employees actually visit the restaurant Maranatha daily, most from the companies surrounding GE Money 

Bank and Telefónica. 

� The most popular restaurant is Pizzeria Grosseto, 71% of employees visit it several times a year. On the other 

hand almost 60% of employees who visit restaurants in BB Centrum have never been to sushi bar Baifu. 

Q13: How often do you visit these restaurants in BB Centrum? 

Chinesse restaurant Mango 

Vegetarian restaurant Maranatha 

Bageterie Boulevard 

Express Sandwich 

Italian restaurant Pizzeria Grosseto 

3% 

3% 7% 

3% 

4% 

2% 

18% 

12% 

10% 

11% 

Baifu – sushi bar 1% 10% 

9% 

12% 

12% 

8% 

15% 

19% 

20% 

18% 

21% 

24% 

27% 

The graph is based on respondents who at least sometimes eat at the restaurants (N=min. 

1994). 

27% 

39% 

59% 

52% 

51% 

43% 

33% 

29% 

0% 20% 40% 60% 80% 100% 

daily at least 2x a week 2 - 3x a month 

1x a month Several times a year Never 

Slide 61

Q13: How often do you visit these restaurants in 

100% BB Centrum? Maranatha 

100% 

80% 

80% 

60% 

60% 

40% 

40% 

20% 

20% 

0% 0% 

52% 

33% 

21% 

8% 

9% 

7% 

3% 

daily Denně 

at Alespoň least 2x 2x a week týdně 

2 -2 3x - 3x a month za měsíc 

1x 1x a month za měsíc 

Several Několikrát times za a rok year. 

Never Nikdy 

The graph is based on respondents who at 

least sometimes eat at the restaurants 

(N=2019). 

MARANATHA VEGETARIAN RESTAURANT 

Number of 


Percentage of 



I like it here 20 19% 

The food is good quality 20 19% 

I haven't been here yet 19 18% 

I come here regularly 7 7% 

Worse quality food than it used to 4 4% 

They don't serve meat 3 3% 


Total 108 100% 

Slide 62


BB Centrum? Mango 

100% 

100% 

80% 

80% 

60% 

60% 

40% 

40% 

20% 20% 

0% 0% 

33% 

33% 27% 

20% 

18% 

3% 

daily Denně 

at Alespoň least 2x a 2x week týdně 




Never Nikdy 



(N=2014). 

CHINESE RESTAURANT MANGO 

Number of 


Percentage of 



General satisfaction 17 16% 

I haven't been here yet 11 11% 

General dissatisfaction 7 7% 

The service is slow 6 6% 

Worse quality food lately 5 5% 

Good food 3 3% 


It's full 3 3% 


Total 104 100% 

Slide 63


BB Centrum? Bageterie Boulevard 

100% 

100% 

80% 

80% 

60% 

60% 

40% 

40% 

20% 

20% 

0% 

43% 

33% 

27% 

15% 

12% 

3% 

daily Denně 

at Alespoň least 2x a 2x week týdně 




Never Nikdy 



(N=1996). 

BAGETERIE BOULEVARD 

Number of 


Percentage of 


Generally satisfied 19 31% 

I haven't been there yet 15 25% 


Canteen/restaurant 6 10% 

Low quality food 5 8% 

It's fast 4 7% 


Total 61 110% 

Slide 64


BB Centrum? Express sandwich 

100% 

100% 

80% 

80% 

60% 

60% 

40% 40% 

20% 20% 

0% 0% 

daily Denně 

51% 

33% 

24% 

12% 

10% 

4% 

at least Alespoň 2x a 2x week týdně 

2 - 2 3x - 3x a month za měsíc 

1x a 1x month za měsíc 

Several Několikrát times za a year. rok 

Never Nikdy 



(N=2000). 

EXPRESS SANDWICH 

Number of 


Percentage 




Quality food 12 14% 

High price 10 12% 

General dissatisfaction 9 11% 

Pleasant staff 6 7% 

Insufficient opening hours 3 4% 


Total 86 100% 

Slide 65


BB Centrum? Pizzeria Grosseto 

100% 

100% 

80% 

80% 

60% 

60% 

40% 

40% 

20% 20% 

0% 0% 

29% 

33% 39% 

19% 

11% 

2% 

daily Denně 

at least Alespoň 2x a 2x week týdně 



Several Několikrát times za a year. rok 

Never Nikdy 



(N=2033). 

ITALIAN RESTAURANT PIZZERIA GROSSETO 

Number of 


Percentag 

e of 

comment 


Long waiting 20 15% 

The food is good quality 15 11% 

Missing a midday menu 12 9% 



Bad staff 9 7% 

It tends to be full 4 3% 


Total 134 100% 

Slide 66


BB Centrum? Baifu 

100% 

100% 

80% 

80% 

60% 

60% 

40% 

40% 

20% 

0% 

daily Denně 

59% 

33% 

18% 

12% 

10% 

1% 

at Alespoň least 2x 2x a week týdně 

2 2 - 3x - 3x a za month měsíc 

1x 1x a za month měsíc 


Never Nikdy 



(N=1994). 

SUSHI BAR BAIFU 

Number of 


Percentage 




Good quality food 11 14% 

Often full, needs reservation 9 12% 

Rise in prices 7 9% 

Pleasant environment 4 5% 

I don't like the taste of the food 

there 3 4% 


Total 77 100% 

Slide 67

EMPLOYEES WOULD PREFER ABOVE ALL A RESTAURANT WITH TRADITIONAL CZECH 

CUISINE. 

Q14: What kind of cuisine / type of restaurant would you like to see in BB Centrum? 

Czech restaurant 

Italian restaurant 

Indian, Pakistani 

Fast-food 

Mexican, Spanish, South American 

Ordinary restaurant with international cuisine 

Healthy food 

Thai restaurant 

Greek restaurant 

Salad bar, vegetable restaurant 

Steakhouse 

Self-service 

Turkish, Arab, other 

Bakery, cake shop, delicatessen 

5% 

4% 

3% 

3% 

3% 

3% 

3% 

6% 

8% 

8% 

7% 

10% 

13% 

N=404 

30% 

0% 10% 20% 30% 40% 


� Employees would welcome a restaurant with 

Czech foods and a daily menu similar in style to 

Potrefená husa restaurant or Kolkovna. 

� 13% of employees would welcome a “cheap” 

restaurant, irrespective of type. 

“I would like to see traditional 

Czech cuisine with pre-cooked 

meals and fast service for 

affordable prices.” 

Slide 68

SERVICES IN BB CENTRUM – EVALUATION AND POTENTIAL 

Slide 69

EMPLOYEES GAIN INFORMATION ABOUT SHOPS AND SERVICES IN BB CENTRUM PRIMARILY FROM 

COLLEAGUES AND THEIR COMPANY INTRANET. ALMOST A THIRD OF EMPLOYEES MAKE USE OF THE BB 

CENTRUM REVIEW OR E-REVIEW MAGAZINES. 

Q18: Where do you get information about shops or services in BB Centrum? 

from colleagues 

Intranet 

www. bbcentrum.cz 

catalogue of services 

BB Centrum Review magazine 

e-Review electronic monthly 

www.brumlovka.com 

elsewhere 

7% 

16% 

15% 

15% 

14% 

10% 

41% 

68% 

0% 20% 40% 60% 80% 

I read it 

occasionally. 

71% 

I read it 

occasionally. 

52% 


BB Centrum Review 

e-Review 

I read it 

regularly 

29% 

I read it 

regularly 

48% 

Employees had the option to give 

their e-mail during the research, 

where they will be sent e-Review 

directly. 23% of employees made 

use of this option (N = 521). 11% of 

those queried said they already 

receive e-Review this way. 

Slide 70

THE MOST EMPLOYEES VISITED BAAR’S PARK. THE COMMUNITY CENTRE AND 

MULTIFUNCTIONAL SPORTS-GROUND ARE NOT TOO WELL KNOWN. 

Q15: Have you visited these facilities in the BB Centrum complex? 

Baar Park 

Playground 

Community Centre 

14% 

12% 

67% 

“Very beautiful, 

appropriate for 

lunchtime relaxation.” 

21-29 

30-35 

36-39 

40 or more 

10% 

9% 

0% 20% 40% 60% 80% 

13% 

19% 

121 employees commented on 

Baar’s park – they evaluated it as a 

pleasant place, appropriate for 

resting. Employees appreciate the 

greenery within the complex. 

41 employees mentioned the 

community centre. 33% have been 

there before. A quarter of them have no 

interest in going there (don’t have time, 

are atheists). A portion of the 

employees have work meetings there. 

49 employees commented on the 

multifunctional sports-ground – 

they considered it a great idea, 

they go there for exercise, a 

number of them are only just 

planning on going. 


Slide 71

EMPLOYEES ARE INTERESTED IN THE SERVICES OF BALANCE CLUB BRUMLOVKA, BUT THE HIGH 

ANNUAL MEMBERSHIP FEE IS A BARRIER. ¾ OF THOSE ANSWERING HAVE NEVER BEEN IN IT. 

� Balance Club Brumlovka garnered a large number of comments 

from respondents, which points to large interest in this topic. 

� Brumlovka is seen as a very well equipped facility with the 

advantage of good availability from work. 

� Most of the comments (53%) however complain about the too 

expensive membership and lack of a one-off entrance fee to the 

club. For that reason some of them are members of other fitness 

centres. 

Q16: Have you ever visited the sports centre Balance Club 

Brumlovka, at least to have a look at this facility? 

2012 

2008 

9% 

16% 

15% 

21% 

0% 20% 40% 60% 80% 100% 

76% 

63% 

I am member As a guest No 


“I was thinking about it, if it 

were possible to go to some 

kind of exercises without 

having to be a member. That’s 

too expensive for me.” 

Slide 72

MEMBERS OF THE CLUB REGULARLY ATTEND AT LEAST ONCE A WEEK. THEY ARE MAINLY EMPLOYEES 

AGED 30 – 35 YEARS WITH A MONTHLY HOUSEHOLD INCOME ABOVE 72 000 CZK. 

� Comments from members of the Balance Club (47 in total) praise the level 

of service, but even they see the membership fee as high. A third of them have 

ended their membership for this reason. 

� Members of the club are primarily from companies GE Money Bank, 

Telefónica, Unicredit Bank and Microsoft. 

Age 

Household income 

Commute to work 

21-29 

30-35 

36-39 

40 or more 

Up to 30 thousand CZK 


41-50 tis. Kč 


72 thousand CZK or more 


only by car 

by car and public transport, mostly car 

by car and public transport, mostly public 

transport 


8% 

11% 

13% 

12% 

17% 

23% 

21% 

20% 

23% 

24% 

23% 

24% 

39% 

“I’ve been a member since 

they started – for 5 years. I 

wont take any criticism of it, 

it’s the best thing we have 

here :-).” 

41% 

0% 10% 20% 30% 40% 50% 

“I was a member for almost 5 

years, but due to the very 

expensive membership, seeing 

as they haven’t done anything 

extra for long-term members, 

well I left.” 

Q17: How often do you visit the sports centre 

Balance Club Brumlovka? 

100% 

The graph is based on respondents who are members of Balance Club Brumlovka (N=209). 

80% 

60% 

40% 

20% 

0% 

daily 

6% 

3% 

2% 

10% 

60% 

18% 


2, 3x a month 

1x a month 

several times a year 

Less often 

Slide 73

MEMBERS OF THE BALANCE CLUB 

BALANCE CLUB BRUMLOVKA– COMMENTS 

Number of 


Percentage 

of 



I've cancelled membership 17 30% 

Too expensive 

You have to pay for the whole 

12 21% 

membership, no way to go for 

individual lessons 

2 4% 


Total 57 100% 

Slide 74

VISITORS AT THE CLUB 

Number of 


BALANCE CLUB BRUMLOVKA – COMMENTS 

Percentage 

of 


Too expensive 24 37% 

I liked it there 19 29% 

I had a look 10 15% 

I used to be a member 7 11% 


Total 65 100% 

HAVEN’T VISITED THE CLUB 

Number of 


Percentage 


Too expensive 435 53% 

I go to another fitness club 97 12% 

I'm not interested 90 11% 

Don't have time 81 10% 

I don't like the conditional 

membership 

37 5% 

There was no reason to visit 34 4% 

I plan on going there 22 3% 

Insufficient information 14 2% 


Total 822 100% 

Slide 75

EMPLOYEES MOST OFTEN VISIT THE ALBERT STORE AND DM DRUGSTORE IN BUILDING FILADELFIE. AN 

EQUAL THIRD OF RESPONDENTS USE BOTH THE POST OFFICE AND PHARMACY. THE NEWLY OPENED 

SPAR CITY MET RESPONDENTS’ REQUESTS FOR ANOTHER GROCERY STORE. 

Q20: Please enter 5 establishments (stores, services, restaurants) that you most often visit in BB Centrum. 

Showing the establishments mentioned by at least 10% of respondents. 

Albert 

DM Drogerie 

dm drugstore 

Česká pošta 

Lékárna BB Centrum 

Čínská restaurace Mango 

Pizzeria Grosseto 

Restaurace Maranatha 

Spar city 

Bageterie Boulevard 

Restaurace Baifu 


Aramark (Filadelfie) 

Obchod MARANATHA 

13% 

12% 

11% 

11% 

10% 

20% 

19% 

19% 

19% 

36% 

35% 

0% 20% 40% 60% 80% 

48% 

The graph is based on all respondents (N=min.1289). 

68% 

Among the other services 

used are (mentioned by less 

than 10% of employees): 

Mangaloo, Česká spořitelna, 

TEĎ &HNED newsagents, 

laundry and cleaning, COSTA 

CAFFEE, Balance Club 

Brumlovka, O2 Cafe coffee 

shop. 

Slide 76

THE LOW NUMBER OF COMMENTS POINTS TO EMPLOYEE SATISFACTION WITH OPENING HOURS. PART OF THE 

EMPLOYEES WOULD LIKE IT IF THE OPENING HOURS DIDN’T COINCIDE WITH THEIR WORK HOURS – THEY WOULD LIKE TO 

BE ABLE TO USE THESE SERVICES IN THE MORNING BEFORE WORK OR IN THE AFTERNOON AFTER LEAVING WORK. 

Q21: For which shop / service provider are you dissatisfied with the opening hours? 


Czech post 

Canteen Aramark (Filadelfie) 

Albert 

Pharmacy BB Centrum 


DM drogerie 

Dry cleaning and laundry 

Česká spořitelna 

Restaurant Maranatha 

5% 

5% 

5% 

8% 

8% 

11% 

12% 

15% 

22% 

0% 10% 20% 30% 


� The comments for the three most often 

mentioned establishments (most 47) are 

repetitive: 

� Employees would like it if the 

establishments opened earlier – before 

their workday starts (7 to 7:30 am) and 

would extend the opening hours into the 

evening (7 to 8 pm). 

� Some of those going to Albert 

supermarket would like it to be open on 

Sunday as well. 

Slide 77

EMPLOYEES WOULD WELCOME A BROADER OFFER OF RESTAURANTS, A SHOE 

REPAIR/SALES SHOP AND PERHAPS ANOTHER GROCERY STORE. 

� The newly opened premises in BB Centrum such as Spar City and the Hájek-Hájková coffee shop are a reaction 

to employee requests – 13% of them in the research asked for a new groceries store, 8% mentioned a coffee /cake 

shop. Not all of them necessarily knew about these new services at the time of research. 

Q22: Which shops or services are you completely missing in the BB Centrum complex, or would welcome? 


More varied food on offer - restaurants 

Shoes, repair 

Groceries, vegetables, fruit, other supermarket 

Clothes shops, accessories 

Stationary's, office supplies 

Coffee shop, cake shop 

Sports opportunities, sports equipment 

Bakery 

Barber's, cosmetic salon, massage 

Bookshop, second hand books 

Some bank machines or bank outlets 

5% 

5% 

6% 

8% 

7% 

9% 

9% 

8% 

13% 

16% 

20% 


The shoe repair in 

building Filadelfie is 

planned for September 

2012. 

Among the further missed services are (mentioned by 

less than 5% of employees): Parking spaces, drugstore and 

pet shop, electronics store and IT supplies, flower shop, 

day-care, nursery school. 

0% 5% 10% 15% 20% 25% 30% 

Slide 78

OF THE PLANNED PROJECTS, EMPLOYEES ARE MOST INTERESTED IN THE NEW NURSERY 

SCHOOL. THE CONFERENCE ROOM IS ALSO SEEN AS AN ADVANTAGEOUS PART OF BB CENTRUM. 

Q23: How much of an advantage would it be to you if the following projects became part of BB Centrum? 

new basic school 

hotel 

conference facilities 

apartments 

13% 

9% 

21% 

54% 

35% 

48% 

62% 

36% 

39% 

25% 

13% 

4% 3% 

14% 

19% 

0% 20% 40% 60% 80% 100% 

definitely appropriate rather appropriate 

rather inappropriate definitely inappropriate 

4% 


Comments concerning the nursery school are on the 

following slide. 

63 Employees mentioned the conference space. Half of 

them think there are not enough places like that. 35% of 

employees would make use of such a service (N=22). 

83 employees expressed opinions concerning the hotel 

project. Half of them saw this as a benefit – especially for 

accommodating various business clients and foreign 

guests, although this would depend on the price and 

quality of services. 

83 employees mentioned the construction of new flats. 

More than half of those asked would not make use of 

these flats (flat capacity is sufficient, the locale close to 

the highway is inappropriate, they don’t want to live in 

the complex they work in). 23% wrote that this would 

depend on the flat prices. 

Slide 79

EMPLOYEES THINK THE NURSERY SCHOOL PROJECT HAS GREAT POTENTIAL, IT 

DEPENDS HOWEVER ON THE PRICE OF SERVICES. 

Q23: How much of an advantage would it be to you if the following projects became part of 

BB Centrum? New nursery school 

Total 

21-29 

30-35 

36-39 

40 or more 

1 child 

2 children 

3 children … 

childless 

54% 

52% 

45% 

61% 

55% 

48% 

60% 

54% 

55% 

39% 

39% 

48% 

35% 

38% 

45% 

39% 

37% 

38% 

4% 3% 

7% 2% 

3% 2% 

3% 4% 

4% 2% 

5% 2% 

4% 4% 

5% 3% 

0% 20% 40% 60% 80% 100% 

definitely appropriate rather appropriate 

rather inappropriate definitely inappropriate 


112 employees gave their opinions on 

a new nursery project in comments. 

39% of them would make use of this 

service. 

“Very desirable, but it 

would have to be 

affordable.” 

“First and foremost it 

would have to have a 

large capacity and 

extended opening 

hours.” 

Slide 80

MESSAGES TO BB CENTRUM 

Slide 81

REMINDERS FROM EMPLOYEES WERE MOST OFTEN CONCERNING THE SURROUNDING 

DEVELOPMENT, TECHNICAL DIFFICULTIES AND PARKING IN THE AREA. 

Q31: Do you have any reminders, suggestions, comments for BB Centrum? Would you like to send any 

message to BB Centrum? 

Nothing to say, satisfaction 

Complaints about development, architecture, further construction 

Technical problems (air-conditioning, lifts), rubbish bins 

Solve parking problems, more free parking ,etc. 

Problems with transportation (apart from parking, including public transport) 

Thanks 

Improve/extend the network of shops, services, restaurants 

Improve the quality of food in the canteens 

Lower prices, implement discounts (mainly for the Balance club) 

Ban smoking, create smoker spaces 

Complaints about the questionnaire and its length 

Other 

The graph is based on all respondents, who left a message (N= 596). 

1% 

4% 

4% 

5% 

9% 

10% 

12% 

13% 

13% 

15% 

0% 5% 10% 15% 20% 25% 30% 

17% 

16% 

Slide 82

SOME OF THE PARTICIPANTS’ MESSAGES 

“A wonderful project, we 

enjoy working here very 

much and definitely 

welcome further 

development.” 

“I would recommend not 

increasing the capacity of 

the office space. The 

incoming roads are at 

capacity limits and even the 

parking is insufficient to 

employees’ needs.” 

“The Filadelfie project is 

top notch. I’m rooting for 

Mr Passer, he’s doing it 

right.” 

“Thanks for the 

questionnaire, it’s clear 

that you want to work on 

yourself more.” 

“Create BB Centrum 

spaces for the common 

employees more, not just 

for the managers.” 

“BB Centrum is a 

wonderful microcosm, 

where practically nothing 

is missing.” 

“BB Centrum is clearly a singular 

project, in my opinion however 

there is quite a large 

concentration of employees and 

this is reflected in the insufficient 

services in the area, especially 

restaurants. Furthermore I think 

most of the services here are 

more expensive than appropriate 

for the quality...” 

Slide 83

Who to contact: 

Ondřej Veis, key account manager 

e-mail: ondrej.veis@nms.cz 

gsm: (+420) 603 450 979 

General contact: 

NMS Market Research 

Norbertov 5, 162 00 Praha 6 

tel.: (+420) 222 351 611 

e-mail: info@nms.cz 

web: www.nms.cz 

CONTACT 

Who to contact: 

Jana Kotrbová, Project Manager 

e-mail: jana.kotrbova@nms.cz 

gsm: (+420) 721 859 664 

For 12 years, NMS Market Research has been helping the biggest 

players on the market improve customer service, offer better products 

and gain new customers. 

Thanks to clever solutions for market research we help our clients 

better understand their customers and translate this understanding 

into good business decisions. 

Slide 84

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