Quality management in the laboratory - the UCLA Department of ...

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Lab Director’s Role in aQM Program• Development• Ensuring implementation• Assessment and reassessment of activities• Monitoring improvements• Communication• Ensuring integration with institution’s program• Strategic and proactive guidance
QM Suggestions for theLaboratory Director• Communicate importance of the QM program• Lead by example• Lead the QM meeting• Communicate with staff regarding changes• Encourage discussion of problems• Discuss unusual cases, aberrant results, etc.• Cover all shifts– Make rounds on evening and night shifts
Page 1 and 2: Quality Managementin the Laboratory
Page 3 and 4: “Quality” Terminology• Qualit
Page 5 and 6: Progression of Quality• 1940s - 1
Page 7 and 8: Why have a QM Program?Enhances thes
Page 9 and 10: Choosing a QMS Framework• Quality
Page 11 and 12: The Quality Manual• Defines and d
Page 13 and 14: Quality Management Plan• Required
Page 15 and 16: Where can you get ideas forimprovem
Page 17 and 18: Acting on Quality Indicator Data•
Page 19 and 20: Management Review• The QMS shall
Page 22 and 23: Evaluating Your QM Program1. Is the
Page 26 and 27: Key Points for theLaboratory Direct
Page 28 and 29: Resources• College of American Pa
Page 30: Thank you

Quality management in the laboratory - the UCLA Department of ...

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