Quality management in the laboratory - the UCLA Department of ...

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Monitoring Quality Indicators• Select indicators which monitor thequality of performance– Pre-analytic variables: specimensubmission and handling– Analytic variables: diagnostic accuracy– Post-analytic variables: report adequacyand integrity• UCLA Quality Indicators: Attachment pages 6-7
Acting on Quality Indicator Data• identifying opportunities for improvement;• implementing corrective action;• performing a root cause analysis;• developing a quality improvement strategy;• modifying targets or action thresholds;• reporting to interested parties; and• deciding to continue monitoring or stopmonitoring the indicator.
Page 1 and 2: Quality Managementin the Laboratory
Page 3 and 4: “Quality” Terminology• Qualit
Page 5 and 6: Progression of Quality• 1940s - 1
Page 7 and 8: Why have a QM Program?Enhances thes
Page 9 and 10: Choosing a QMS Framework• Quality
Page 11 and 12: The Quality Manual• Defines and d
Page 13 and 14: Quality Management Plan• Required
Page 15: Where can you get ideas forimprovem
Page 19 and 20: Management Review• The QMS shall
Page 22 and 23: Evaluating Your QM Program1. Is the
Page 24 and 25: Lab Director’s Role in aQM Progra
Page 26 and 27: Key Points for theLaboratory Direct
Page 28 and 29: Resources• College of American Pa
Page 30: Thank you

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