Quality management in the laboratory - the UCLA Department of ...

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Key Elements of a QM Program• Written Quality Manual including a QM Plan• Implementation• Data collection• Analyze and evaluate data• Identify opportunities for improvement• Implement improved processes• Evaluate improvements• Communicate results
Where can you get ideas forimprovement?• Incident reports• Internal assessments• Institutional goals, vision, and mission• Lean or Six Sigma processes• Customer feedback• Employee suggestions• Utilization reports
Page 1 and 2: Quality Managementin the Laboratory
Page 3 and 4: “Quality” Terminology• Qualit
Page 5 and 6: Progression of Quality• 1940s - 1
Page 7 and 8: Why have a QM Program?Enhances thes
Page 9 and 10: Choosing a QMS Framework• Quality
Page 11 and 12: The Quality Manual• Defines and d
Page 13: Quality Management Plan• Required
Page 17 and 18: Acting on Quality Indicator Data•
Page 19 and 20: Management Review• The QMS shall
Page 22 and 23: Evaluating Your QM Program1. Is the
Page 24 and 25: Lab Director’s Role in aQM Progra
Page 26 and 27: Key Points for theLaboratory Direct
Page 28 and 29: Resources• College of American Pa
Page 30: Thank you

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