Policies & Procedures Manual - Elizabeth City State University

400.1.36Adopted: 06/14/05ELIZABETH CITY STATE UNIVERSITYComplaints to VendorsWhen a vendor is not living up to the terms and conditions of a particular purchase order or a vendor’sproduct does not meet the specified standards and warranty provisions, the vendor should be notified assoon as possible. Efforts should be made to work directly with the vendor to resolve such issues. Recordsof such efforts and the vendor’s response should be maintained in the event that a formal complaint isrequired. If a problem remains unresolved, the Purchasing Department should be notified in writing of thedetails. The Purchasing Director should be contacted for assistance in informal efforts to resolveproblems with vendors or for information concerning contractual obligations for a specific product orservice.If problems continue to exist without resolution, the Purchasing Department can file a formal complaintwith the vendor through the NC Division of Purchase and Contract.