LETTER MAIL INTERNATIONAL ... - Österreichische Post AG

@@LETTER MAIL INTERNATIONAL@@
@@@INDEX OF PRODUCTS AND PRICES@@@
Valid from 1 February 2012

2
Valid from 1 February 2012
TABLE OF CONTENTS
1 Terms of Shipment 3
1.1 Shipment Services 3
1.2 Terms (Delivery Time) 3
1.3 Postage Paid 3
1.4 Maximum and Minimum Dimensions 3
1.5 Posting, Point of Posting and Time of Posting 3
1.6 Basic Products 4
1.7 Weight Limits 4
2 Rates 4
3 Brief International 4
3.1 Mailing Rates 4
3.2 Extra Services 5
3.3 Tariff Zones 5
4 Brief International Plus 5
4.1 Mailing Rates 5
4.2 Extra Services 6
4.3 Tariff Zones 6
5 Posting Newspapers International 6
6 International Express Letter Mail 6
7 M-bag International 6
8 International Reply Coupons 6
8.1 General 6
8.2 Terms of Shipment 7
9 Military Mail 7
10 International Shipments for the Blind 7
11 Extra Services 7
11.1 Rates 7
11.2 Registered mail 8
11.3 Advice of Receipt 8
11.4 Delivery to addressee in person 8
11.5 Insured Letter 8
11.6 Cash on Delivery 8
12 Other Services 9
13 Forms, Paste-on Labels 9
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
14 Appendix 1 – Requirements for Machinability 11
14.1 General 11
14.2 Layout of Sender’s Address and of Franking,
Scanning and Coding Zones 11
14.3 Envelopes and Bags: Specifications 12
14.4 Card-shaped Letter Mail Items 12
14.5 Letter Mail Items without Envelopes
(Folded Letters, Self-Mailers) 13
14.6 Address 13
14.7 Mechanically Legible Font 13
14.8 Checking Machinability 13
14.9 Further Recommendations for Sending
Addressed Mailings Efficiently 13

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1 Terms of Shipment
1.1 Shipment Services
PRIORITY
Priority treatment and the fastest way of transport
bring PRIORITY mail items to their destination swiftly.
PRIORITY mail items must be labelled clearly, e.g. by
affixing the Austrian Post label.
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
ECONOMY
The cost-saving shipping alternative, optimal priceperformance
ratio for less time-sensitive mailings. No
special labelling is needed.
1.2 Terms (Delivery Time)
The average delivery time for PRIORITY mail items
within Europe is 2-4 days; to other destinations 3-7
days. Further information on the delivery times can
be obtained at the postal branches.
1.3 Postage Paid
You can prepay your international letter mail items by:
• stamps
• franking – sender
• franking – Austrian Post
• postage paid in cash:
The prerequisite for using postage paid in cash franking
(“Bar freigemachte Sendungen”) is that at least
20 letter mail items of the same basic product and
with the same weight are posted at the same time.
The mailings must be sorted by basic product and
taken to one postal branch along with a corresponding
posting list.
The weight of the mail items is determined at the
point of acceptance. In cases where the weight indicated
by the sender in the posting list deviates from
the one determined by Austrian Post, the latter shall
be deemed as correct.
Incorrect information given by the sender in terms of
number of items, grammage or rates shall not affect
the valid conclusion of the contract in accordance
with the General Terms and Conditions of Austrian
Post as amended from time to time relevant for the
specific posting.
Franking mark of Austrian Post:
/
1000 Musterstadt
/
1.4 Maximum and Minimum Dimensions
International letter mail items must have a rectangular
and/or block-shaped format.
• Minimum dimensions: 140 mm x 90 mm
• Maximum dimensions:
For mailings in a cover/envelope:
Length + width + height = max. 900 mm
Maximum expanse 500 mm
For mail items in card format:
235 mm x 162 mm
Minimum thickness: 160 g/m² grammage
1.5 Posting, Point of Posting and Time of Posting
1.5.1 General Provisions
1.5.1.1 The letter mail items’ weight is to be determined by
Austrian Post. If the sender has been left to determine
the weight, the weight determined or indicated by
the sender shall be deemed as correct unless there
is proof to the contrary.
1.5.1.2 The sender has the duty to pack mail items in such a
way that they are protected against loss and damage.
1.5.1.3 In cases where forms are provided for the use of
Austrian Post’s services, these have to be in their
latest and thus valid versions. Austrian Post gets
to decide whether or not any forms not issued by
Austrian Post are operationally compliant. Forms
are to be completely filled out by the sender. Forms
submitted to Austrian Post shall remain with Austrian
Post.
1.5.2 Affixing the Address and Other Information
1.5.2.1 On every letter mail item, the correct and complete
recipient’s address, using Latin characters and
Arabic numerals has to be stated.
1.5.2.2 Sender’s instructions indicating how to handle the
mailing shall be binding only in those cases in which
they accord to the form specified in the Index of
Products and Prices of Letter Mail International.
1.5.2.3 By adding details on the address side of the mail
item the sender can
• exclude redirection of the letter mail item;
• request that the mailing be kept ready for collection
at a postal branch (poste restante) – this
sender’s instruction may be subject to a charge,
depending on the country of destination.
These details must be written in a language spoken
in the country of destination.

4
1.6 Basic Products
The low-priced tariffs for Standard and Standard
Plus letters require machinable mail items and
machine-readable mailing addresses. For the criteria
of machinable mail items, please refer to Appendix 1
and/or the Brochure “Richtig Adressieren” (“Addressing
Items Correctly”).
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
In cases where a Standard or Standard Plus mail
item fails to comply with the machinability requirements
– see Appendix 1 – the rate of the next higher
product class is charged. Excepted from this rule
are “Maxi letters”, “Maxi Plus letters”, “Large letters”
and the posting of hand-written letter mail items that
comply with the criteria specified in Appendix 1, up
to a posting quantity of 300 items.
Standard Letter
• Weight: 0 - 20g
• Minimum dimensions: 140 mm x 90 mm
• Maximum dimensions: 235 mm x 162 mm
• Maximum thickness: mm
Standard Plus Letter
• Weight: 21 - 50 g
• Minimum dimensions: 140 mm x 90 mm
• Maximum dimensions: 235 mm x 162 mm
• Maximum thickness: 5 mm
Maxi Letter
• Weight: 0 - 500 g
• Minimum dimensions: 140 mm x 90 mm
• Maximum dimensions: 324 mm x 229 mm
• Maximum thickness: 20 mm
Maxi Plus Letter
• Weight: 0 - 1,000 g
• Minimum dimensions: 140 mm x 90 mm
• Maximum dimensions: 353 mm x 250 mm
• Maximum thickness: 24 mm
Large Letter
Polymorphous mailings with the following dimensions:
• Weight: 0-2,000 g
• Minimum dimensions: 140 mm x 90 mm
• Maximum dimensions: Length + width + height =
900 mm
Once a dimension and/or weight limit of a format
is exceeded, the mailing no longer falls under that
respective tariff level. Instead, the next higher tariff
level automatically applies.
1.7 Weight Limits
Shipment of letters and newspapers international:
2,000 g
Shipments for the blind: 7,000 g
M-bag international: 30 kg
2 Rates
All of the rates listed below are net rates, i.e. they
are exclusive of any legally owed taxes, specifically
of VAT.
From 1 Jan. 2011, postal services that do not belong
to Universal Services or postal services based
on terms that were negotiated individually with destinations
within the European Union are subject to
value added tax. Shipment to destinations outside of
the EU shall remain VAT-free. If services are provided
to companies based outside of Austria, such services
shall not be taxable in Austria. Where appropriate,
the tax debt shall be transferred to the receiver of
the service. For further details on this topic, please
refer to the individual products.
The following postal services, extra services and rate
components for mailings up to 2 kg belong to the
Universal Services and remain VAT exempt if posted
on the basis of the GT&T in postal branches or given
to mail carriers in the rural areas.
• Letter Mail (Priority and Economy)
• Registered Mail
• Advice of receipt
• Insured Letter
• Cash-on-delivery (COD)
• Processing charge for COD
• Military Mail
• Customs Clearence
In the following, Universal Services will be marked
with a *.
3 Brief International *
3.1 Mailing Rates
Tariff type Zone 1 European Union
Priority Economy
Standard Letter 0.70 -
Standard Plus Letter 1.70 1.40
Maxi Letter 4.10 3.40
Maxi Plus Letter 8.20 6.80
Large Letter 15.30 13.60
Tariff type Zone 2 Rest of Europe
Priority Economy
Standard Letter 0.70 -
Standard Plus Letter 1.70 1.40
Maxi Letter 4.10 3.40
Maxi Plus Letter 8.20 6.80
Large Letter 15.30 13.60

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Tariff type Zone 3 World
3.2 Extra Services
All destinations: registered mail, advice of receipt
Limited destinations: delivery to addressee in person,
insured letter, cash-on-delivery
For more information on the eligibility, please refer to
the postal branches and the Internet at www.post.at.
3.3 Tariff Zones
Zone 1 European Union: 1
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
Priority Economy
Standard Letter 1.70 -
Standard Plus Letter 2.40 2.10
Maxi Letter 6.80 5.90
Maxi Plus Letter 15.00 13.60
Large Letter 24.20 21.80
Belgium, Bulgaria, Denmark (excluding Greenland and
the Faroe Islands), Germany (excluding Helgoland and
Büsingen), Estonia, Finland (excluding the Aland Islands),
France (excluding Guadeloupe, French Guiana,
Martinique, Mayotte, Réunion, St. Pierre et Miquelon),
Greece (excluding Mount Athos), Great Britain and
Northern Ireland (including Isle of Man, excluding
Guernsey and Jersey), Ireland, Italy (excluding Livignio,
Campione d’Italia, Lake Lugano), Latvia, Lithuania,
Luxembourg, Malta, Monaco, the Netherlands (excluding
the Dutch Antilles), Poland, Portugal (including
the Azores, Madeira), Romania, Sweden, Slovakia,
Slovenia, Spain (excluding the Canary Islands, Melilla,
Ceuta), Czech Republic, Hungary, Republic of Cyprus
(excluding Turkish Northern Cyprus).
Zone 2 Rest of Europe:
Aland Islands (Finland), Albania, Andorra, Armenia,
Azerbaijan, Mount Athos (Greece), Bosnia-Herzegovina,
Büsingen (Germany), Campione d’Italia
(Italy), Ceuta (Spain), Faroe Islands (Denmark), Georgia,
Gibraltar, Greenland (Denmark), Guernsey (Great
Britain), Helgoland (Germany), Jersey (Great Britain).
Iceland, Canary Islands, Kazakhstan, Kosovo, Croatia,
Liechtenstein, Livignio (Italy), Lake Lugano (Italy),
Macedonia, Melilla (Spain), Montenegro, Moldova,
Norway, Russian Federation, San Marino, Switzerland,
Serbia, Turkey, Ukraine, Belarus, Vatican City,
Cyprus (Turkish Northern Cyprus)
Zone 3 World:
All countries and regions not listed in Tariff Zones 1
and 2.
1 Also applies for future Member States of the European Union
from their admission to the European Union onward
4 Brief International Plus *
4.1 Mailing Rates
Standardmailing
1
Zone 1
European
Union
Zone 2
Rest
Europe
Zone 3
World
up to 20 g 0.60 0.60 1.00
1 see Section 1.6, Priority shipment only
Letter
Zone 1 European Union
Priority Economy
Rate per item 2 0.60 0.58
Rate per kilo 2 9.00 6.00
Letter
Zone 2 Rest of Europe
Priority Economy
Rate per item 2 0.60 0.58
Rate per kilo 2 9.00 6.00
Letter
Zone 3 World
Priority Economy
Rate per item 2 1.00 0.90
Rate per kilo 2 15.00 9.00
2 Total rate = (number of items x rate per item) +
(total weight x rate per kilo)
Minimum posting amount: 20 items (postage paid in
cash required; for a template see Section 1.3)
Minimum turnover per posting: EUR 15.- exclusive
of value added tax (incl. any extra services)
Extra charges for the minimum turnover and the
minimum posting volume are possible. For any mail
item short of the minimum posting amount an extra
charge of EUR 0.45 exclusive of value added tax
must be paid.
For posting, it is necessary to use the posting list
of Austrian Post (available at postal branches,
from the customer support services or by downloading
it from http://www.post.at/privat_
versenden_brief_international_produkte.php).
When posting the mail items, the sender must
ensure that the letter mail items are properly sorted.
When the letter mail items are brought to be posted
they must already be separated according to
standard mailings and other mailings, Priority and
Economy mailing types and zones (European Union,
Rest of Europe and World).

6
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
Applicable are the dimension and weight limits
for international letter mail (section 1.4 and/or for
standard mail items: section 1.6 standard letter). If
these limits are exceeded or not reached, a written
agreement with Austrian Post shall be required.
4.2 Extra Services
All destinations: Registered letters, advice of receipt
Limited destinations: delivery to addressee in person,
cash-on-delivery
For more information on the eligibility, please refer to
the postal branches and the Internet at www.post.at.
4.3 Tariff Zones
Please refer to Section 3.3
5 Posting Newspapers International *
Newspapers and magazines that are allowed to be
posted in Austria as a daily, weekly or monthly periodical
in accordance with the Newspaper Shipment
GTC issued by Österreichische Post AG can be
posted abroad at the tariff Brief International Plus provided
that these are posted by the editor or publisher
and provided that the required advance payments are
met. Supplements may be enclosed in accordance
with the domestic provisions; the only difference to
domestic mail is that their weight is recorded.
6 International Express Letter Mail
International Express Letter Mail is available only in
combination with Priority shipment. The mail item
is delivered by a special carrier or in a comparable
quality. The postal branches will inform you about the
eligibility with regard to each destination. The mail
items are labelled using paste-on labels issued by
Austrian Post (for a template, see Section 13).
Standardmailing
1
Standard
Letter
Standard Plus
Letter
Maxi Letter
Maxi Plus
Letter
Large Letter
Zone 1
European
Union
6.24
(net 5.20)
7.44
(net 6.20)
10.32
(net 8.60)
15.24
(net 12.70)
23.76
(net19.80)
Zone 2
Rest of
Europe
Zone 3
World
5.20 6.20
6.20 6.90
8.60 11.30
12.70 19.50
19.80 28.70
1 In Zone 1 EU 20% VAT is charged for Express Letter International.
For more information, see section 2 of this document
International Express Letter Mail items can only
be posted at postal branches. Paying postage by
stamps or sender franking machines (AFM) is not
permitted.
7 M-bag International
M-bag
up to 5 kg
for every further kg
M-bag
Zone 2 Rest of Europe
Priority Economy
up to 5 kg 25.00 15.00
for every further kg 5.00 3.50
M-bag
Zone 1 European Union
Priority Economy
30.00
(net 25.00)
6.00
(net 5.00)
1 In Zone 1 EU VAT is charged for M-bags.
Zone 3 World
18.00
(net 25.00)
4.20
(net 25.00)
Priority Economy
up to 5 kg 45.00 25.00
for every further kg 7.50 5.00
M-bags International mail items can only be posted
at postal branches. Paying postage by stamps or
sender franking machines (AFM) is not permitted.
Newspapers, magazines, books, brochures, sheet
music or maps which are sent by the same sender to
the same recipient at the same address can be sent
in M-bags. Books and brochures must be enclosed
in a cover or envelope and held firmly together on
one side.
The mail items must not serve commercial purposes;
this also applies for any enclosed price lists, brochures
or any other business mail items. Advertisements
are only permitted on the envelope or cover pages.
The following inserts are allowed: an invoice; a
delivery note; copies of order slips for books; a
loosely enclosed dedication. For further information,
please refer to the postal branches or your customer
consultant.
For the mail items contained in M-bags, the specified
dimension and weight limits shall apply (see
Sections 1.4 and 1.7).
The M-bags have to be brought in unsealed with a
highly resistant address tag containing the following
details: the recipient’s address; postage; total weight
of M-bag (max. 30 kg).
Extra Services: Registered mail (with the exception
of USA and Canada), advice of receipt, delivery to
addressee in person.
8 International Reply Items
8.1 General
Reply items are letter mail items that feature a declaration
made by the addressee being the initiator

7
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
of the return shipment according to which the
addressee undertakes to pay the rate charged for
the return shipment.
The initiator must conclude an extension agreement
with Austrian Post, or the mail items must have a
post-office box address as recipient.The initiator
is not permitted to refuse the acceptance of reply
items.
The VAT evaluation conforms to the service that is
delivered to the addressee of the international business
reply item.
8.2 Terms of Shipment
Maximum weight: 50 g
Maximum and minimum dimensions: Please refer to
Sections 1.4 and 1.6.
Upon delivery, the addressee of the international
reply item is charged the corresponding mailing
rate for “Brief International” Priority in accordance
with Section 1.6 Basic Products and 3.1 Mailing
Rate (incl. VAT) along with the collection fee for reply
items.
Layout of address side of the shipment:
Field for
recipient‘s
adress
Coding zone has to be kept clear
min. 74 mm
Collect postage on delivery
min. 15 mm max. 125 mm min. 15 mm
9 Military Mail *
The tariffs Brief International Priority Zone 2 Rest of
Europe also apply for letter and newspapers sent
from and to army postal service offices abroad.
Extra Service: Registered mail
10 International Shipments for the Blind *
Shipments for the blind may be written documents in
Braille as well as recordings destined for the blind or
paper for the recording of Braille, provided that they are
sent by or addressed to an officially recognised facility
for the blind. Items must be posted unsealed.
Weight limit: 7,000 g
Designation: Entered into the postage paid zone
must be the words “Blindensendung” or “Cécogramme”
(see Section 1.3).
If no extra services are required, add the instruction
“Nicht stempeln” (Do not stamp) below.
Shipment: free of charge
Extra services (subject to charge):
All destinations: Registered mail, advice of receipt
Limited destinations: delivery to addressee in person,
cash-on-delivery
11 Extra Services
The extra services registered mail and advice of
receipt are permitted for all destinations. The other
extra services are only possible to a limited extent.
For more information, please refer to postal branches
or to the Internet at www.post.at.
11.1 Rates
(In addition to shipment rate)
In terms of value added tax, the extra services are
treated in the same way as the main service is, i.e. if
the main service is subject to VAT; the total service,
including the extra service, is also subject to VAT.
Extra service letter EUR
Registered mail
• per letter mail item
Advice of receipt
(only with registered mail)
Delivery to addressee in person
(only with registered mail)
Insured letter 2
(only with registered mail)
1% of the value indicated
rounded up to the nearest
hundred, however with a
minimum indicated value of
EUR 1,500.-
COD
(only with registered mail)
Return charge
charged to the recipient of an
international COD shipment each
time a COD amount is transfer
red back abroad.)
Processing charge of P.S.K.
(charged to the recipient of the
COD amount for each COD
amount received from abroad)
• for crediting the amount to an
account
• for cash payment
1 with Priority shipment only
* Universal Service
2.85
2.85
2.85
36.00
4.50
9.70
4.00
6.80

8
Extra service M-bag 1
11.2 Registered mail
(Universal Service – in combination with a Universal
Service product)
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
EUR
Registered mail 10.20
Advice of receipt
(only with registered mail)
Delivery to addressee in person
(only with registered mail)
(net 8.50)
3.42
(net 2.85)
3.42
(net 2.85)
1 gross prices incl. 20% VAT for shipment to EU, net prices in
brackets (more information about the VAT, see section 2)
Posting is certified. Delivery is confirmed by proof of
delivery (POD). In the case of damage or loss, the
maximum compensation payment is EUR 50.-. Sending
securities or valuable items is only permitted in
insured letters and not in registered mail. Registered
letters sent abroad must be designated by affixing
the appropriate paste-on label available from Austrian
Post (for a template, see Section 13).
11.3 Advice of Receipt
(Universal Service – in combination with a Universal
Service product)
When the mail item is delivered, the return receipt is
signed and sent back to the sender as a confirmation.
The return receipt (for a template see Section 13)
has to be completely filled in and added to the mail
item; on the address side the mail item is designated
by the abbreviation “A.R.”
11.4 Delivery to addressee in person
Delivery can only be made to the person mentioned
in the address or to a specifically authorised person.
In the case of certain destinations, it is only permitted
in combination with the advice of receipt. The
shipment must be designated with the words “Eigenhändig
– personal delivery” on the address side.
11.5 Insured Letter *
Registered Priority letter mail items can be sent as
insured letters to destinations offering this service (for
further details, please contact the customer service
of Austrian Post by calling 0810 010 100, max. 10
cent/minute from all over Austria); mailings containing
items worth more than EUR 50.- must be posted as
an insured letter. It is not permitted to indicate values
that exceed the value of the contents. In the case
of damage or loss, the maximum compensation
payment corresponds to the declared value. The
extra service is only possible in combination with Brief
International Priority and the extra service Registe-
red Mail. Insured letters are marked by the label for
International Registered Mail. No further designation is
permitted that would suggest the mail item’s valuable
contents; using seals is not permitted. Posting insured
letters by using a letter box is not permitted.
11.6 Cash on Delivery
Delivery of the mail is only made upon the collection
of the stated COD amount.
Please refer to the postal branches for information
about the permitted destinations and maximum
amounts.
A special fee is charged for COD shipments. In the
letter mail item’s respective destination, additional
fees may be charged for the international transfer of
the COD amount.
A completed form entitled “Auslands-Nachnahmepostanweisung”
(for a template, please see Section 13) is to
be added to the mail item. The mail items are labelled
using labels issued by Austrian Post (for a template,
see Section 13).
The address must be written in such a way that
the addressee is identified without any doubt. The
addressee indicated must be a single natural or legal
person. The use of initials, codes, mere first names,
aliases or agreed upon characters is not permitted.
Fictitious addresses are not permitted.
The COD amount as well as the currency given in
Arabic numerals and words has to be indicated both
on the mailing and the form “Auslands-Nachnahmepostanweisung”
in such a way that any subsequent
changes (e.g. erasures) would be noticed. It is not
permitted to cross out the amount or change the
amount subsequently.
Fractions of the currency unit must be stated by two
(or three) numerals including the zeros corresponding
to tenths, hundredths (and thousandths).
The abbreviation of the currency unit is to be
indicated in front of the amount – on principle in accordance
with the international ISO 4217 standard.
The amount is to be repeated in words in full, followed
by the designation of the currency unit either
unabbreviated or abbreviated in accordance with the
ISO 4217 standard. Any fractions of the currency
unit do not have to be repeated.
The international COD postal orders are basically
issued in the currency of the country making the
payment. The postal service providers of the COD
shipment’s country of destination shall themselves
determine the conversion ratio of their currency to
that of the country making the payment. In the case
of currencies belonging to the European Currency

9
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
Union the conversion ratio corresponds to the official
exchange rate (determined by the European Central
Bank).
When transferring the COD amount into an account,
it is necessary to additionally state the credit
institution, the account number and designation, the
bank code or, depending on the country, the BIC
and IBAN code.
The COD amounts collected in the country of destination
are transferred to the sender or the beneficiary
indicated by the sender and are either paid out in
cash or credited to the mentioned account located
in Austria in accordance with the rules of Österreichische
Postsparkasse AG. Crediting the amount
into the indicated account is deemed as proper
payment.
A fee pursuant to Section 10.1 is collected for the
crediting and/or payment of the COD amount.
Should the attempt to deliver the COD amount to be
paid in cash not be successful, the sender and/or
the beneficiary is informed that the COD amount will
be kept at the delivery post office for collection until
the third Monday following the day of notification.
COD amounts kept ready for collection at postal
branches (poste restante) remain there until the third
Monday following the day they were received.
Undeliverable COD amounts
COD amounts are deemed as undeliverable if no
payment/transfer to the sender or beneficiary, person
authorised for acceptance or substitute recipient
is possible, or if the sender and/or beneficiary could
not be determined due to an incorrect or incomplete
address/bank connection and no payment can be
made to a delivery point mentioned in a redirection
order either. COD amounts shall be deemed as
undeliverable if the sender or the beneficiary refuses
to accept the amount and/or to confirm the proof of
delivery, the entitlement to receipt cannot be proved,
or if the COD amount is not collected within the
required term.
The sender and/or beneficiary shall be entitled
to demand of Austrian Post the payment of an
undeliverable COD amount within a term of 3 years
(starting with the work day following the day the
COD amount was paid in).
Shipments from abroad
Shipments from abroad are delivered in accordance
with the domestic provisions of Austrian Post as
amended from time to time. The COD amount is
paid to the sender or beneficiary in accordance with
the regulations of the country making the payment.
Austrian Post is entitled to pass on any fees to the
recipient of an international COD shipment charged
by sub-contractors in the context of performing the
COD service.
The recipient of an international COD shipment shall
pay a return charge in accordance with Section 10.1
for the returning of the COD amount.
12 Other Services
Other services EUR
International Reply Coupon *
Sales price
Collection fee 1
(in addition to the missing
mailing rate)
• for each reply item
13 Forms, Paste-on Labels
Registered mail label:
1.80
0.12
(net 0.10)
Tracing * 4.00
Customs clearance *
• For each mail item or M-bag
charged with import duties
10.00
Poste restante * 2 1.00
1 gross prices incl. 20% VAT, net prices given in brackets
2 in Austria collected upon delivery
* Universal Service
Einschreiben RRegistered einschreiben
Einschreiben
Registered registered
R010 RQ 000 10 000 000 000 3 AT AT3
AT
Aufgabeschein
Empfängername
R010 000 000 3 AT
PLZ/Bestimmungsort
RQ 10 000 000 3 AT
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AG,
1010 Wien, Postgasse 8, 8, Firmenbuchnr. 180 180 219d, 219d, UID-Nr. ATU46674503, DVR: DVR: 1008803 1008803
10075_1 Post Registered.ap Black PANTONE 109 CVC Schwarz druckt nicht Lumilack Stanze

10
Advice of receipt form:
Designated operator of Austria
Österreichsche Post AG
Office of posting – Aufgabeamt Date – Datum
Addressee of the item – Empfänger der Sendung
Nature of the item – Sendungsart
Priority/Letter
Priority/Brief
Registered
Eingeschrieben
COD label:
COD
Nachnahme
Express letter label:
Durch Eilboten
Exprès
7 662 012 300
Non-Priority/Letter
Non-Priority/Brief
Recorded delivery
Abgabebestätigung
Parcel
Paket
Insured
Wertangabe
N° of item – Nr. der Sendung Amount – Betrag
To be completed at the point of destination
Am Bestimmungsort auszufüllen
The item mentioned above has been duly delivered
Obengenannte Sendung wurde ordnungsgemäß ausgefolgt
Date and signature – Datum und Unterschrift *
Name of recipient in capital letters – Name des Empfängers in Großbuchstaben
* This advice may be signed by the addressee or, if the regulations of the country of destination so provide,
by another authorized person.
Dieser Schein kann vom Empfänger oder, wenn es die Vorschriften des Bestimmungslandes zulassen, von einer
anderen dazu ermächtigten Person unterzeichnet werden.
International COD postal order:
International reply coupon:
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
Advice of receipt/of delivery/of entry
To be filled in by the sender
Vom Absender auszufüllen
A.R.
Priority/By airmail – Priority/Luftpost
Return to – Zurücksenden an
Name – Name oder Firma
Street and N°– Straße und Nummer
Locality and country – Ort und Land
7 662 032 100 07.2010
CN 07
On postal service – Postdienst
Stamp of the office returning the advice
Stempel des Amtes, das den Schein zurücksendet
International reply coupons are exchanged in all
member countries of the Universal Postal Union at
the applicable conditions. An international reply coupon
can be exchanged for postage stamps enabling
the customer to prepay the mailing of a standard
mail item which is to be sent to the respective destination
abroad with the PRIORITY shipment option
upon presentation of the mail item to be posted. If
the criteria of a standard mail item are exceeded in
terms of the submitted mail item’s size or weight,
the difference between the mail rate for a standard
mail item and the actually charged mail rate resulting
from the mail item’s size or weight will be charged
additionally.

11
14 Appendix 1 – Requirements for
Machinability
14.1 General
A mail item has to meet the following criteria:
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
• No surfaces serving the processing of the mail
item must ever be printed with reflecting or fluorescent
colours. Envelopes made out of plastic or
other transparent materials as well as envelopes
with windows that cover their entire surfaces are
not permitted.
• Rectangular or square, without holes or press
cuts
• Surface must be flat and smooth
• Bulky objects are not to be placed in the shipment.
Nor may they be attached to its exterior.
• The covering has to be a paper envelope or bag
(except for card-shaped shipments and folded
letters /self-mailers)
• The shipment has to be sealed on at least three
sides.
Standard and Standard Plus letters have to be
sufficiently flexible.
14.2 Layout of Sender’s Address and of Franking,
Scanning and Coding Zones
14.2.1 Sender’s address area
The sender’s address is to be placed in the upper
left area, and no closer than 40mm from the topmost
edge. Should space not permit otherwise,
the sender’s address may, in exceptional cases, be
placed on the back.
In cases in which these details are presented in a
window or on an address label, these have to be arrayed
in a single line – one line above the recipient’s
address and clearly separated from the others.
14.2.2 Franking Zone
The franking zone is where the postage paid impression
is affixed. No other inscriptions are to be placed
on it.
14.2.3 Address Field
This field contains the recipient’s address. If possible,
its background has to be bright or white; the
inscription (the print) a dark shade where possible.
14.2.4 Coding Zone
On items being sent as Standard or Standard Plus
mailings, the coding zone is at the bottom edge
(height: 15 mm) and must not have any inscriptions
or printing placed into it. The surface has to be white
or has to have a single bright hue.
14.2.5 Suggested Layouts
Envelope/bag without window:
C5 without window
15
Example of format C5
area for sender’s details
address field
blank zone
(the surrounding 15 mm is not
to be inscribed)
positions of text can be altered
Example of format C4 tall
40
franking zone
74
Company
Department
Street Nr. 10
1010 Wien
coding zone (has to be kept clear)
area for sender’s details
address field
blank zone
(the surrounding 15 mm is
not to be inscribed)
74
40
Company
Department
Street Nr. 10
1010 Wien
coding zone (has to be kept clear)
franking zone
74

C4 ohne Fenster Querformat
12
Example of format C4 broad
C5 with window
Envelope/bag with window: Example of format C5
15
area for sender’s details
address field
blank zone
(the surrounding 15 mm
is not to be inscribed),
positions of text can be altered
Example of format C4 tall
Company
Department
Street Nr. 10
1010 Wien
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
franking zone
74
coding zone
(has to be kept
clear)
area for sender’s details franking zone
74
Company
Department
Street Nr. 10
1010 Wien
40
40
blank zone
(the surrounding 15 mm is not to be inscribed)
coding zone (has to be kept clear)
area for sender’s details
Anschriftenfeld
Company
Department
Street Nr. 10
1010 Wien
blank zone
(the surrounding 15 mm is not to be inscribed)
74
40
coding zone (has to be kept clear)
74
address field
position of window
can be altered
franking zone
74
address field
position of window
can be altered
Card-shaped letter: Example of format A6
40
partition line
(breadth 1 – 1.2 mm)
15
Company
Department
Street Nr. 10
1010 Wien
14.3 Envelopes and Bags: Specifications
franking zone
14.3.1 Paper Quality
The packaging’s paper has to have a grammage of
at least 70 g/m 2 .
Closure flaps have to be glued up to the outermost
edge. Non-sealed items have to have their flaps
tucked in.
14.3.2 Window
The minimum size is 35 x 90 mm.
Windows have to be rectangular; Standard and
Standard Plus letters have to have their windows
parallel to the long side. Maxi and Maxi Plus letters
have to have their windows parallel to one of the
shipment’s edges.
Windows have to be located in the address field and
their foils have to be firmly attached to the envelope.
No materials with dull or tinted surfaces may be used.
The entire address has to be visible in the window.
The contents of the envelope must not be capable
of shifting in a way to obscure any parts of the
address.
The front side of the envelope must have no other
window than that of the address.
14.4 Card-shaped Letter Mail Items
Maximum dimensions: 235 x 162 mm
Paper quality:
• Up to A6 = postcard (148 mm x 105 mm)
Grammage: min.160 g/m²
max. 500 g/m²
• Bigger than A6
Grammage: min. 200 g/m²
max. 500 g/m²
The address field must always be separated from
the sender’s address or text by a line of at least
1mm thickness which starts and/or ends 15 mm
from the bottommost edge and 40 mm from the
topmost edge, regardless of the shipment’s height.
74
address field
5 5
coding zone (has to be kept clear)

13
INDEX OF PRODUCTS AND PRICES LETTER MAIL INTERNATIONAL
Card-shaped items featuring a non-divided address
side are subject to the same layout guidelines in
force for mail items placed in envelopes.
14.5 Letter Mail Items without Envelopes
(Folded Letters, Self-Mailers)
Maximum dimensions 235 x 162 mm
Paper quality: Grammage: min.70 g/m²
The mailing items have to be sealed on at least
three sides with only one of the long sides remaining
unsealed. No clips are to be used for sealing the
shipments.
14.6 Address
The address is to be placed on the side of the
envelope that does not have a flap (for Standard and
Standard Plus letters, the address has to be parallel
to the long side; for Maxi and Maxi Plus letters parallel
to one of the mail’s edges).
The address has to be placed in the designated field
or window, flush with the left margin. The latter means
that the beginning of all lines of print are aligned
with each other, so as to form a block. Blank lines
and expanded fonts are not permitted.
Only the following special characters are permitted
in the address block: period, comma, apostrophe,
hyphen, ampersand (&) and slash.
Lines, underlines and frames are not permissible
within the address block.
Computerised addressing has to leave enough
space for the point of delivery. A failure to do so will
cut off long street names and could lead to building,
stairway or door numbers being left out.
14.7 Mechanically Legible / Machine-Readable Font
The writing has to be printed using a font of at least
10 points (corresponds to a height of capital letters
of approx. 2 mm).
The gap between the lines, measured between the
descenders of one line to the ascenders of the next
line (interline lead), must be at least 1 mm.
Clearly legible fonts with clearly separated letters are
to be used.
Not permissible are italics, decorative fonts and fonts
featuring interlocked letters.
Best suitable are therefore fonts which are simple
and clear (sans serif) such as Arial, Helvetica, Univers
or Futura with a size of 10 to 12 points.
14.8 Checking Machinability
Austrian Post will be happy to answer any questions
you may have regarding the layout of mail items. Any
layouts differing from those detailed in this Appendix,
specifically the mechanical legibility / machinereadability
of their addresses and the machinability
of shipments, can therefore only be checked if the
sender provides Austrian Post with sample mailings
which are then subjected to a test run. The mailings
actually brought to be posted must match the approved
test samples.
14.9 Further Recommendations for Sending
Addressed Mailings Efficiently
Austrian Post is increasingly using mechanical
processing for addressed mailings. To ensure that
the shipment is processed as rapidly and safely as
possible, Austrian Post recommends that you make
sure that all addressed mailings can be mechanically
read and processed.
Details regarding the machinability of addressed
shipments of all formats are available in the information
brochure “Richtig Adressieren” (Addressing
Items Correctly) issued by Austrian Post. This brochure
is accessible at www.post.at/business.

Österreichische Post AG
Postal Customer Services
Business Hotline: 0800 212 212
Private customers 0810 010 100
(max. 10 ct/minute from all over Austria)
www.post.at/kundenservice
Company Headquarters Mail Division
Haidingergasse 1, 1030 Wien
www.post.at | www.post.at/business
Legal form: Public company
Headquarters in the political municipality of Vienna
FN 180219d of the Commercial Court Vienna
Misprints and typographical errors excepted.