1 Expression of Interest Notification for Conducting Online Exam i.e. ...

Bids shall be addressed to:FINANCE DIRECTORU.P. Jal Nigam, 6, Rana Pratap Marg, LucknowThe Earnest Money should be in shape of FDR/TDR from Nationalized Bankpledged to the Executive Engineer (Cash), U.P. Jal Nigam, 6-Rana Pratap Marg,Lucknow and should be kept in at separate envelope which will be opened first.The bid without earnest money will not be opened. However Central/StateGovernment institutions need not to submit earnest money with bid document.The Bidders are required to submit their technical and financial bids in separateenvelopes. After evaluation of technical bid, the financial bid shall be opened, dateof which will be intimated accordingly.The document of Expression of Interest can be obtained from the office of theExecutive Engineer (Cash) U.P. Jal Nigam, 6-Rana Pratap Marg, Lucknow afterdepositing non-refundable demand draft of Rs 5,000/- in his favour. In case ofdownloaded tenders the bidder has to submit the cost of expression of interest feein form of DD with details mentioned above along with the bid in a separateenvelop that would be opened first, in case of absence of Cost of tenderdocument DD the bid would be summarily rejected.(M.K. Agnihotri)FINANCE DIRECTOR2

4. U.P. Jal Nigam’s Proposed Examination SystemThe core testing activities with specific details are as given below:4.1 ONLINE WEB BASED PORTALThis activity involves the development, maintenance of dedicated customized online web basedpage which will have the following different modules:• Registration Module- Online Registration• Checking Eligibility in E-froms• Online Payments• Query Handling Module- Helpdesk Support- 16 Hours five days.• Admit Card Generation Module• Result Declaration Module• All the modules to be integrated with each other• The Online Web Based Portal will have the feature to be integrated with the Online TestDelivery Portal.The module wise specific details are as given below:Registration ModuleOnline RegistrationOnline student registration will eliminate all the manual intervention and increase the speed ofwhole process. System will allow student to fill the form online. System will have inbuilt validationsystem to validate the entered data. After successful submission, system will give uniqueregistration no with password for each student. Student can login into system by using registrationno & password to edit their information, download the admit card and give online test. System willprocess the result thereafter instantly and store the results for further use.The Online Registration Module should have the following features:Detailed guidelines and instructions about the program, eligibility conditions, fees etc.Online Application Form where in the candidate can fill the requisite information asdesired.The application form should have menu driven items for capturing identical information.Pop ups for the message alerts, instructions etc.Validation of email ID filled by the candidatesUploading of scanned photographs and signaturesUploading of scanned certificate to check eligibilityReceipt of payment.Processing of the print version of the application forms received.Provision for integration with the Online Payment GatewayProviding and operating Verisign-quality/security seal payment gateway and managingonline/offline payments through other modes.Generation of unique registration number and password. The candidate should have thefacility to edit the information up to a pre specified date using the unique registrationnumber and password.Provision for the candidates to take the print outs of the successfully filled applications.Provision to send individual common or customized messages through email or SMS tothe candidates.5

Eligibility CheckingChecking of the Eligibility of the candidates will be done as per details submitted by the candidateduring application submission. However, the U.P. Jal Nigam will re-check eligibility at a later stage.Query Handling ModuleThe Online Database Module should have the following features:1 The important and modified information to be made available in the form of FAQs(Frequently Asked Questios) .2 Activation of dedicated email id to handle the queries of the candidates and to beresponded on day to day basis.3 Toll Free Number for attending queries 16*5Admit Card Generation ModuleThe Admit Card Generation Module will retrieve the required information from databases. Thismodule offers the following features and facilities to effectively carry out important pre-examactivitiesGeneration of personalized Admit Cards containing the Roll Number and allottedExamination Centre details of the applicants and make it available for downloading andprinting on the websiteResult Declaration ModuleThis module should offer the following features and facilities to effectively carry out the postexamination activities.1 The result of the candidate to be linked with the main database.2 Uploading and display of Examination results3 Generation of cast-wise category-wise merit list and cut-off list4 Generation of Reservation Category wise eligibility list for final examination4.2 Question Bank MODULEa. An expert team will prepare a blueprint of what should constitute a subject questionpaper. There would be a blueprint for each subject. The blueprint will have details asto how many sections would there be in a paper, how many questions per section,how many questions in a section to be picked up from a particular chapter/ topic,marking scheme etc.b. Questions may be MCQ's, Fill in the blanks, Subjective, etcc. Content type may be texual, pictoral, maps, graphs, etcd. Subject matter experts will provide database with a pool of equivalent questions oneach topic in the course.e. The tool created by the agency should be configurable.The Question Bank Module should have the following features:a. Capture the required details as specified by Jal Nigamb. Define Tags, Difficulty level at individual Question levelc. Categorize Questions based on the defined tagsd. Define Rules for generation of Question Paperse. Map Question to Subject, Class & Termf. Provide flexibility for the user to enter questions on an individual / bulk modeg. Capture images corresponding to the Questionsh. Bulk upload facility for questions & images.i. Solution to have its capability to allow Jal Nigam to directly enter the questions / havethe questions stored in Jal Nigam Systems Environment and have it uploaded in theBidder’s Systems Environment only a day before the exam in the encrypted (128 bit)6

form only. In such case encryption should be done before the upload of questionpaper.j. The encrypted question paper should also be password protected set by the authoritybefore uploading. Password will be given only 90 minutes before the start ofexamination.k. Workflow facility for reviewers to• review the question and approve / reject• send it back to the author to incorporate changel. Provide user the feature to Create, verification & Sealing of rule templatesm. Support Format conversion of Question bank into an Image formatn. Provide Admin login where master details can be configuredo. Ensure that the same question does not get repeated in the question paper.p. The content for question paper will be provided by the agency.4.3 Delivery of Question Paper• The candidates can open the questions only at scheduled time after due authentication.• The question paper to be downloaded only on the RAM of the servers.4.4Establishment Of Server And Software - Test Delivery CentersThis activity involves the setting of server for the control, delivery of the entire online test. Theserver should have the following features:1 Physically secure and located at each test center. Maximum of 250 computers to beconnected to each server.2 Well protected from any threats through Firewall3 Instant connectivity.4 Minimum Server ConfigurationProcessorRAMScreen resolutionOperating systemBrowser *Browser settings *CPU Speed: 1.5 GHz or above.2048 MB or above1024 X 768Windows XP Professional Service Pack 3Microsoft Windows Server 2003 EnterpriseEdition Service Pack 2Windows 7Internet Explorer 7.0 or above as supported byabove Operating systemsIE Java Script enabledPop-up blocker disabledPaste operations via script enabledUder ‘Settings’ of ‘Temporary InternetFiles’, set ‘Check for newer versions of storedpages’ to ‘Every visit to the page’Proxy disabled (Direct Internet)Other software.Net 2.0 FrameworkMicrosoft Office Excel 2003 or above OROpenOffice Calc 2.4 or above7

4.5 Establishment of Test CentresThis activity involves the activation of test centers at pre decided (to be provided by Agency afterdiscussion with Jal Nigam) locations for the conduct of the Computer Based Test. This can be fornumber of days and number of batches depending upon the registration. The test centre and thetest centre servers should have the following features:1 Hardware Facilities at each test centre to be identical with respect to the configuration ofcomputer terminals. Centers with less than 100 computers will not be considered.2 Internet Connectivity.3 Proper Power Backup.4 Security with respect to the data and infrastructure5 Administrative Arrangements.6 Biometric and webcam devices as per requirements7 Internet Explorer 7.0 or above as supported4.6 Test AdministrationThis activity involves the administration of the test at each test center. This involves the followingactivities:Invigilation and verification1 Verification of the candidate identity with thea. Admit cardb. Identity check with ID card to avoid impersonation.2 Registration of a valid candidate at test center with bio-metric and webcam.3 Signature of the candidate in the attendance sheet.4 Verification of the signature in attendance sheet vis-à-vis the signature in the admit card.5 Allotment of computer terminal to the candidate on successful verification.6 Candidate can start the terminal with a specific user ID and password.7 No books, mobile phones etc will be allowed inside the centre.8 Attendance sheets containing the photographs and signatures to each test centre.Note: Test Center Head along with at least technical person per LAN (Server) should befrom the Agency for each Test center.4.7 Test PublishingThis involves defining the process and design how the test paper will appear to the candidate.This includes the following steps / features:1 Language option for the candidate: English / Hindi.2 Test Paper will be displayed on the submission of the user ID and Password by thecandidate.3 First window will explain the instructions for the test.4 Main paper will start at fixed time.5 The digital clock along with the photograph will be fixed on the screen and the test willclose automatically on completion of the test timing.4.8 PUBLICITY for conduct of examinations (to be managed by U.P. Jal Nigam)The publishing of advertisement/notices (in Newspapers etc) and information regarding theConduct of Examinations is to be done by U.P. Jal Nigam in consultation with the Selected Agency.8

5. EVALUATION OF THE BIDS-5.1 Technical Evaluation-5.1.1 Detailed technical evaluation shall be carried out pursuant to section IV and other conditionsin the Expression of Interest document to determine the substantial responsiveness of eachExpression of Interest. For this clause, the substantially responsive bid is one that conforms to allthe eligibility and terms and condition of the Expression of Interest without any material deviation.5.1.2 The technical evaluation committee may call the responsive bidders for discussion orpresentation to facilitate and assess their understanding of the scope of work and its execution.However, the committee shall have sole discretion to call for discussion/presentation.5.2 Financial Evaluation-5.2.2 The financial bid shall be opened of only those bidders who have been found to betechnically eligible as per technical evaluation criteria at point no 7. The financial bids shall beopened in presence of representatives of technically eligible bidders, who may like to be present.The Board shall inform the date, place and time for opening of financial bid.6. Evaluation and Comparison of Bids-There will be 70 % weightage for Technical Evaluation and 30 % for Financial Evaluation.Note – Technical Bid will be assigned a Technical score (Ts) out of a maximum of 100 points.Bidders with Technical score of 50 and above will qualify for the evaluation in the commercialprocess.Commercial/Financial Bid Evaluation:The Commercial bid of those bidders, who qualify in the technical evaluation, will only be opened.All other Commercial bids will not be opened. The Commercial bids of the technically qualifiedbidders will only be evaluated. Earnest money submitted by the disqualified agency shall bereleased after opening of the financial Bid.The commercial scores would be normalized on a scale of 100, with lowest score beingnormalized to 100 and the rest being awarded on a pro-rata basis. Such normalized scores wouldbe considered for the purpose of QCBS based evaluation, explained in section below.Quality and Cost based selection (QCBS)The individual bidder’s commercial scores (CS) will be normalized as per the formula below:Fn= Fmin/Fb * 100 (rounded off to 2 decimal places) Where,Fn= Normalized commercial score for the bidder under considerationFb= Absolute financial quote for the bidder under considerationFmin= Minimum absolute financial quoteTs = Marks of technical evaluation against the total of maximum 100 marks.Composite Score (S) = Ts * 0.7 + Fn * 0.3The Bidder with the highest Composite Score(S) would be awarded the contract.I/we have read all the Terms & Conditions of the Expression of Interest and agree to the same.Signature of BidderName Address,phone, email and mobile9

7. Break UP criteria for Technical Bid evaluation (Maximum Marks -100)Sr. No Description Break up1 Turn Over of the organization 10 Marks1.1Organization Turnover (Average Turnover of last 5 years)from business in INDIA.o Up to 100 Cro Above 500 CrNote: Organization must be profitable in atleast last 5financial years2 Software/Solution 20 Marks2.1 Organization should own the copyright of the source code ofthe software being used for conducting the exam. 102.2 The organization should have in-house technical personnel todevelop and maintain software and data used to conduct theexam and should follow well defined Software ChangeManagement processes to manage changes in the software 52.3 Capability to upload question paper after the encryption isdone at the client location. 53 Work experience 35 Marks3.1Past experience of similar nature in terms of no ofassignments (Conducting Online Examinations- LAN basedCBT mode, in Exam centers all over India)No of Assignments for different customers in Indiao No of assignment with Unique customers =1010o Any past experience in conducting entranceexamination for any government body in at least 20 cities andupwards of 1,50,000 candidates. 10Single shift capabilityConduct of Upto 20,000 candidates examinations for UPGovernment 5Conduct of Above 20,000 candidates examinations in UPGovernment 154 Test Capability 20 Marks4.1Infrastructure CapabilityCapability of conducting examination (UP).Upto 25,000 nodes 225,001 - 50,000 nodes 5Above 50,000 nodes 105104.2Manpower CapabilityOrganization should have Minimum 500 technical people onrole in India.Less than 500 employeesAbove 500 employees5 Audit and Security 15 Marks5.1 ISO 270015.2 CMMi- Level 5 (uninterrupted for atleast in last 3 years)10510510

SECTION -IV1 OTHER TECHNICAL QUALIFICATION CRITERION1.1 The bidder shall be single point of contract with U.P. Jal Nigam and shall be solely responsible for theexecution and delivery of the work.1.2 The bidder should be a company/ consortium/Trust registered in India and having its operation for morethan 5 years (i.e. since 2006 and before) in India1.3 The bidder should have designed and structured the software capabilities before bidding. Thedocumentary evidence in form of demonstration must be done.1.4 The bidder includes company/ consortium/Trust or any division/group company should not have incurredany loss during last five years ending 31-03-2012. Balance sheet should be produced. (Mandatory).1.5 The bidder should have minimum of 500 Technical and Administrative employees for the properexecution of the contract. (Mandatory).1.6 The Bidder should be registered with appropriate tax authorities such as Income Tax, Service Tax etcand should submit the certificate of registration with these authorities.1.7 The bidder’s Average Annual Turnover during last three years should be Rs 100 crores and above.1.8 The Bidder should have its own or leased infrastructure of more than 50,000 computer nodes in UP.Proof of test centers to be attached.1.8 The contract shall be on “End to End outsource basis” and the bidder should have all relevant facilitiesand logistics available to execute the work. The contract would be valid for 3 years from the date ofsigning.1.9 The bidder should have ISO 27001 and CMMi Level 3 or above certification for services and delivery.1.10 The bidder ideally should have worked with any of the government organization for the conduct ofcomputer based examination of more than 150,000 candidates examination in the country and shouldhave proven capability to conduct single shift examination for more than 50,000 candidates in India.1.11 Proven track record of conducting the CBT mode of examination for UP government in atleast 10 citiesfor more than 20,000 candidates. Completion certificate to be attached. (Mandatory).11

1.12 Software Ownership: (Mandatory).- Organization should own the complete source code of the software being used for conducting theEvaluation.- Organization should have all the necessary processes in place for entire Software Development LifeCycle (SDLC) of the software being used for conducting the evaluation- Organization should have authorized and globally accepted certification, CMMi Level 3 or above forservices and delivery.- Organization should have all the necessary components of source code in place and any changerequired in any of the components of the software, in-house technical skill should be available to makenecessary changes- Software code should be versioned, labeled and baselined appropriately in a standard version controlsystem within the organization- Software code should have multiple backup systems in place so that anytime source code can berecovered in case of any disaster- Organization should own the test cases and regression testing code to produce that they have donenecessary testing for the software to scale up to conduct large assessments- Organization should have in-house quality assurance group and a strong quality management systemto do quality check of the softwareOther Terms and conditions1. Expression of Interest document may be obtained by paying required fees .In case of downloadedExpression of Interest online there should be required Expression of Interest fees attached to it.2. The department reserves the right to reject any or all Expression of Interests or its part withoutassigning any reason thereof.3. Postal charges of Rs. 500/_ shall have to be paid extra if the Expression of Interest is to be sent bypost. The department shall have no any responsibility for postal delays.4. The mentioned earnest money should be enclosed in separate envelop with the Expression of Interestin the shape of F.D.R./C.D.R./N.S.C. of any nationalized bank/ post office.The Expression of Interest without earnest money shall not be accepted and will stand rejected.5. The bidders/ Expression of Interester should be of repute having financial soundness and sufficienttechnical know how and have successfully commissioned at least ten works of similar nature.6. The firm / bidder have to submit income tax clearance certificate of last year.7. No conditional offer shall be entertained by the department.8. The Bidder should quote rates in firm amount inclusive of all taxes, paid or payable, if any.9. The successful bidder will have to enter in an agreement with U.P. Jal Nigam within ten days of callingto do so. An amount of security money equal to 10% of the tendered amount shall have to be submittedby the successful tenderer for due performance of all the conditions of agreement at the time of signingof the agreement. This will be in the shape of Bank Guarantee valid for 1 year on the prescribed formatto be provided by U.P. Jal Nigam. The Stamp duty on Bank Guarantee shall be payable by thesuccessful bidder as per stamp duty act.12

10. The registration/application fee received from candidates will be returned to U.P. Jal Nigam asdecided by Jal Nigam.11. 25% payment shall be made after the registration is complete, balance 75% payment shall be madeafter successful completion of the Job.12. The firm may be required to make Technical presentations of their proposals before Jal Nigam. Allexpenses shall be borne by the firm.13. All expenses of the visits of the representative of the firm shall be borne by the firm itself.14. In case of any holiday falling on dates of submission / pre bid meeting. The same shall be held onnext working day.15. Tentative date of Examination will be in the 1 st week of August 2013. Tentative vacancies ofAccountant will be 49. This figure may vary to any extent.16. If any activity is left and not mentioned above but necessary for successful completion of the jobshould also be included.17. Except where otherwise specified, the decision of the Finance Director shall be final, conclusiveand binding on both parties.18. The Agency/Institution will be required to maintain top secrecy of all the activities involved inthe whole process including setting of question papers, checking of answer sheets, marking ofanswer sheets etc. If any adverse information is received about the process, the security depositshall be forfeited & the agency/ institution shall be black listed.13

FORM-2: Price Offer(In Indian Rupees)Candidates StrengthRangeUp to 50,000.00Between 50001 to100000.00Above 100000.00Per Candidate(in figure)Per Candidate (in words)(Probable location for Examination will be Lucknow, Ghaziabad, Allahabad, Gorakhpur or asper requirement).(Signature & Seal of theintending Bidder)14