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48 business news... Mike Boyce opens GSH London office Fast-expanding FM and energy services provider, GSH has appointed well-known industry figure, Mike Boyce, as its Sales & Marketing Director responsible for heading up its new office in the West End. GSH already operates a number of major contracts in the capital and Mike’s role will be to strengthen its presence by targeting the financial, legal, media and pharmaceutical sectors, amongst others. Mike joins after fourteen years as Group Sales & Marketing Director with building services and maintenance company, Planned Maintenance Engineering (PME), during which time the company’s turnover increased fourfold. He was attracted by GSH’s innovative approach to client management and advances in service provision in areas like ICT, energy services and regulatory conformance. Colin Tennent, GSH’s Chief Executive commented: “We are delighted to have a man of Mike’s calibre and experience to lead our new operation in the capital. He shares our forward-looking philosophy and commitment to best practice and is ideally placed to exploit our growth potential in London and the South East.” Reader Reply No.: 85010 Pickfords Records Management achieves excellent customer satisfaction rating Pickfords Records Management, a member of the SIRVA Group of Companies, has announced the results for its 2005 Customer Satisfaction Survey. The survey, which was carried out by The Leadership Factor an independent market research agency based in Yorkshire, involved a sample of customers from across the UK and Republic of Ireland. The overall Satisfaction Score for Pickfords Records Management was 83.9% (+/- 2.0 accuracy). This represents a 0.5% increase on their 2004 result of 83.4%. “I am delighted with our results,” said Mr Frank Hopping - Managing Director of SIRVA Business Europe, “the increase was in line with our predictions and the recommendations on The Leadership Factor. We are obviously operating at the top end of the satisfaction ratings and large increases are not realistic, we are very happy with a steady improvement year on year.” The score of 83.9% places Pickfords Records Management in the top 18% of UK based service companies - based on independent research and analysis carried out by The Leadership Factor. Reader Reply No.: 85049 OCS extends contract OCS Resolution Security has extended its contract with Rotherham General Hospital NHS Trust, in an agreement to provide security and car park management solutions to the site. For the past two years OCS has been working at Rotherham as part of a progressive partnership focusing on change and meeting objectives to provide a secure and safe environment for staff, patients and visitors. The good work by the OCS team has led to the agreement of a long-term contract through to 2011. OCS is working with the Trust to offer alternative solutions to its on-site car parking issues, including the provision of barriers, advice on pay-by-foot and revenue collection. In addition, the company is providing a full portfolio of security systems, including CCTV, access control and communication. OCS chief executive, Chris Cracknell, said: “I am extremely pleased to see that this diverse security contract has been extended, especially as we have built an excellent working relationship with the Trust over the past two years. “With the acquisition of Resolution Security Services last year, we have broadened our security service offering to include corporate investigation, VIP protection and electronic de-bugging. We are securing an increasing number of contracts offering integrated security solutions across the UK.” Several training measures have been introduced to the Trust by OCS, including a conflict resolution training course, and the security manager’s qualification - Local Security Management Simmtronic opens regional office for ‘Our friends in the North’ To offer a ‘local’ service to its growing customer base in the north, lighting controls specialist, Simmtronic Ltd, has recently opened a Northern Regional Office in two units at Express Networks, part of the former Express Building newspaper printworks in Manchester. Headed up by Northern Regional Manager, Gavin Scott, this 1300 sq ft facility is equipped with a full CAD design capability and provides an operating base for sales, engineering and commissioning support. Simmtronic is one of the country’s leading manufacturers and Specialist - which will allow OCS to implement and deliver the National Counter Fraud Security Management policies. The new training measures, in particular the conflict resolution training, will deliver the NHS national syllabus training to all staff, ensuring reporting procedures for violence against employees is simplified and professionalism is upheld. OCS Resolution Security provides a complete range of services from security systems and manned guarding to VIP protection and bug sweeps. Through research and training this market leader is committed to remaining at the forefront of the developing professional security industry, delivering services in line with best practice and legislative requirements. Reader Reply No.: 85029 suppliers of lighting control systems. It has completed more than 500 commercial projects, supplying future-proof, fully addressable lighting control systems for many of the UK’s largest and most prestigious corporate developments Sales Director, Mario Costanzo commented: “Now as we become a truly national company we need to ensure our customers in the north enjoy the same high level of customer service and that requires a dedicated regional operation.” Reader Reply No.: 85066 Watts acquires insulated Pex Pipe producer Microflex Watts Industries, a leading manufacturer of valves and associated products for the plumbing, heating and air conditioning industries, has acquired Microflex to provide its wide customer base with access to reliable and safe transportation of water for heating and cooling applications. Microflex produces and distributes flexible, pre-insulated PEX pipes for hot and cold water transport and a range of accessories. Products include pipework for underground heat supply and insulated PE cold water pipes. Its production technology is one of the strengths of the company and its plant has been designed specifically for Microflex’s manufacturing activities. “The acquisition of Microflex will allow us to expand our wide product offering in the HVAC and water protection markets throughout Europe and it is a very welcome member to the Watts Industries Group,” said Peter McEntee, UK sales director for Watts Industries. Reader Reply No.: 85077 www.practicalfm.co.uk
PHS survey reveals good organisers and communicators amongst FMs managing office moves Office moves are complex projects to manage, involving tight schedules, staff liaison and supplier control, to name but a few of their myriad components. And yet the results of the 9th PHS Quarterly Facilities Management Survey show that the majority of FMs (68%) manage their moves with no documented process to guide them, and 71% are given less than 3 months notice to plan and prepare. Despite such drawbacks, more than half the surveyed FMs completed their last moves quickly - in less than 20 man-days. How? PHS’s sample revealed that the key to smooth, successful moves - even with short notice - lies in a combination of meticulous planning and organisation (39% of responses) and excellent communication (36% of responses). The Survey - which conducted telephone interviews with 200 facilities professionals in August 2005 - extracted ‘top tips’ for optimising the moves process and minimising disruption, including the following: Plan ahead, test your plan (have a dummy run) and keep to your time schedule - don’t overrun Partner with major suppliers, like removal companies, early on, so the work is done to your time-schedule, not theirs. Consult with affected departments and other interested parties in advance, involve everyone up front as early as possible. Issue a ‘move guideline’ to all staff affected. Establish a ‘user group’ and nominate ‘move champions’ in every department (pick positive people who are good communicators). Delegate to them - don’t try to do everything yourself. Send out a weekly bulletin and have regular team meetings to keep everyone up to date - as long as everyone’s aware, the move should run smoothly. Shed as much furniture and equipment as possible beforehand. Label everything. The ECS Group, the company that has been developing solutions for the property industry for over 25 years, has acquired Fraser Williams Commercial Systems, including their North American subsidiary, Fraser Williams Americas, from Lloyds Development Capital and other shareholders to create one of the largest global suppliers of property systems and related services. ECS and FWCS have both realised great corporate successes over the past 25 years and have been at the vanguard in developing the property software industry. FWCS is a quality supplier of software packages and services to property, consumer response and property mall owners with products including Horizon, CRS and Daily Move out of hours, when nobody or just a few people are there. Always assume a new move will be different to all the others - plan for each one individually. Amongst other Survey results, it was revealed that most of the sample’s most recent moves were internal or departmental ones (67% of respondents), followed by new premises moves (23%). Smooth moves require consultation with a number of people and departments from across the business. IT was the department FMs had involved most in recent moves (76% of respondents), followed by occupants of the department being moved (60%), operations (41%), property (34%) and finance (32%). Removal companies topped the list of external suppliers used in the last move (52% of respondents), followed by builders, refitters and decorators (50%) and cratehire, box and stationery companies (35%). A hefty 20% of FMs said they hadn’t used any external suppliers at all, although this could reflect the fact that two thirds of respondents’ recent moves were the ‘simpler’ internal ones. Interestingly, aspects of move management considered most arduous and time consuming include the very necessary planning (59% of respondents) and staff liaison (31%)! Finally, there appeared to be a distinct difference between the responses of FMs working in the public and private sectors. Public sector Estates Computer Systems acquisition of Fraser Williams creates major global supplier www.practicalfm.co.uk Sales Advantage. The shareholders of FWCS, were advised throughout the sale process by London corporate finance boutique Livingstone Guarantee, whose partner Gordon Blair, says: “We approached a number of potential purchasers and received keen interest from international players but ECS demonstrated that an acquisition by them would represent an excellent strategic fit.” The ECS Group includes Estate Computer Systems (ECS), Landmaster and FDS Advanced Systems. The combination of ECS and FWCS, brings together the industry’s most comprehensive portfolio of applications, technologies and expertise which will enable customers to deploy innovative property and portfolio management solutions effectively. “We feel that ECS and Fraser Williams Commercial Systems are a logical fit, both in terms of products and customers” comments John Cuppello, Managing Director. “We can offer best of breed, end to end solutions for every kind of property investor, property manager or estate department executive” “We are grateful that Livingstone Guarantee handled the whole process very professionally and their voice of reason helped bring the deal to fruition.” Reader Reply No.: 85074 business news... FMs tend to be more frequent movers (23% organised new premises moves every 6-12 months, compared to just 11% in the private sector) and they also appear more collaborative over the process (just 6% of them organised their last move without consulting any other departments, compared to 17% of private sector FMs; and just 10% of public sector FMs had involved no external suppliers, compared to 29%of private sector FMs). Perhaps because of this less isolated approach, however, public sector FMs also take more time to complete the moves process (45% completed their last move in under 20 man-days, compared to 60% of private sector FMs). Peter Cohen, Chief Executive of the PHS Group plc, comments: “The PHS Quarterly FM Survey was launched for the benefit of our customers, to reveal interesting and relevant facts for Facilities Managers about their industry and about the practices and opinions of their peers. “The Survey is of wider interest, however, as FMs are an unseen barometer of business confidence, being managers of company re-organisation, departmental investments and other grassroots indicators of business health. To tap into this, the PHS Quarterly FM Survey includes a section we call the FM Industry Tracker, which repeats key questions quarterly in order to reveal trend information of value and relevance, both within and beyond the facilities management profession.” RR No.: 85075/189 GB Nationwide Crate Hire achieves excellent customer satisfaction GB Nationwide Crate Hire, a member of the SIRVA Group of Companies, today announced the first quarter results for its 2005 Customer Satisfaction Survey. The survey, which was carried out by The Leadership Factor an independent market research agency based in Yorkshire, involved a sample of recent GB Customers all of whom had used the services or products of GB in the month preceding their interview. The overall Satisfaction Score for GB Nationwide for the period from April to June 2005 was 85.1% (+/-2.6 accuracy). This represents a 1.5% increase over the 2004 annual result of 83.6%. “I am delighted with our latest results,” said Mr Frank Hopping - Managing Director of SIRVA Business Europe. “We must now ensure that we build on this excellent level of service and work to offer even higher quality to our customers.” The score of 85.1% places GB Nationwide within the top 15% of UK based service companies - based on independent research and analysis carried out by The Leadership Factor. Reader Reply No.: 85050 49
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Page 5 and 6: I SEC ® 2006 International IP in S
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