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36 IT & communications Interalia’s new SBX delivers XMU+ functionality at an affordable price Interalia, a leader in the design and manufacture of call processing and voice announcement solutions, has launched a single board version of its highly acclaimed XMU+ system. Called SBX, it provides all of the functionality of the powerful XMU+ at an exceptional price. Ideal for companies requiring small (8 port or under) ACD announcement, call processing and music/marketing-on-hold and dial-byname functionality, the SBX has eight analogue ports, two MOH outputs and one MOH input on a single board. The SBX works seamlessly with all major telephone systems to provide a multitude of applications. It can process calls, prompt callers for information or play a variety of interesting ACD announcements until an agent is available. It can transfer calls when operators are not available, re-directing to ACD queues, IVR ports, departments, voicemail or information messages. The SBX delivers efficient and affordable automated attendant functionality to outside callers and internal staff. It prompts callers for the extension they want, then quickly routes the call to that location or to the requested audiotext information. Each of the ports can be configured as a passive ACD announcement line, or an interactive line with a menu structure. The integrated MOH ports help businesses capture the attention of on-hold callers by playing music or blending promotional messages with recorded music. Although it cannot eliminate on-hold time, the SBX can make this time more entertaining and informative. In a single platform it delivers up to 8 ports of ACD announcements without requiring a dedicated port for each message. Each time the caller enters the queue, a different ACD announcement can be played, informing and entertaining the caller. These messages may provide product information, promote services or educate callers about the company. In addition the SBX gives call centers the ability to time and date stamp messages up to one year in advance. When offices or stores close the SBX continues to answer calls and transfer callers to extensions, provide information, or even transfer calls to other offices in different parts of the world. In addition, the SBX enables regular announcements to be switched to pre-recorded emergency messages, quickly alerting callers of problems such as system failures or emergency situations. Through its interactive audiotext functionality, Touch screen solution for generator giants Saville Audio Visual has supplied an interactive digital communications solution for FG Wilson, a wholly owned subsidiary of Caterpillar Inc. and the largest generator set manufacturer in the UK. A global leader in diesel and gas-powered generator sets, the company is one of the largest employers in Northern Ireland. FG Wilson approached Saville with an internal communication issue, as a large number of their 2500 workforce spend most of their time the SBX can provide answers to frequently asked questions such as opening hours, locations, services and special promotions. Ideal for a range of applications including student information lines, 24-hour health information, concert and sporting events, human resources, etc, the interactive audiotext has many benefits. The Interalia SBX easily interfaces with hotel telephone systems to play announcements for guest wake-up calls. Hotels can inform guests about dining room specials, tours, weather forecasts, and hotel facilities. Using XMUCOM+, a simple “point and click” windows based administration software suite, the SBX allows administrators to easily download message or configuration files to multiple SBX systems via an RS-232 connection or networked TCP/IP connection. The system’s access feature also allows an administrator at a remote location to access the SBX by a touchtone phone. Once a connection is made, using DTMF tones, the administrator can remotely manage their messages or implement the SBX’s emergency mode. Like the XMU+, the SBX also has the optional facility to extend the systems functionality with the addition of Message Manager. Users can easily manage their messages directly from their desktop without a dedicated telephone line. Interalia has taken the power of remote telephone access and created a simplified message management tool that enables even non-technical staff to easily record, delete or play messages remotely from their desktop. Reader Reply No.: 85028 on the factory floor without regular access to computers. To be kept up to date with useful information on a large range of work-related subjects, these employees had to request relevant information or paperwork from their supervisor. A project team then came up with the idea of using touch-screen information sites to distribute useful information. The Saville solution was to create a network of touch screen kiosks spread across the company’s three manufacturing sites in Northern Ireland. The kiosks are linked to a main control PC, where the software, designed by the creative team at Saville Linx Multimedia, enables the entire content to be constantly revised and updated. The central PC is operated by trained staff to update files instantaneously on all the kiosks via a secure log-in. In addition to content, the menus, screensaver, message board and text tickers which run along the bottom of all the screens can also be changed. Since installation, all factory floor operatives now have access to a wide variety of information covering corporate communications, employee welfare, training, health and safety. Reader Reply No.: 85088 www.practicalfm.co.uk
“ Is your maintenance software as agile as Frank? Meet Frank. He’s a Facilities Manager. He’s fast, hard-working and agile. ” Ever wish your maintenance software was like Frank? Instead, most solutions are hugely complex and very costly. So meet Agility, the maintenance solution for small-to-medium service organisations and manufacturers. Agility is user-friendly and highly flexible – but amazingly powerful. It helps you manage your assets, maintenance activities and people. In real time. From a simple web browser. That means you and your engineers are always in complete control. Scheduling work… tracking orders… streamlining operations… Agility does it all. What’s more, a typical 5-user system is under £5,000. Agility could save you that in months. To be frank, you won’t find a better way to boost your productivity. Try Agility for yourself at www.getagility.com RR: 85111
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