Poland as the destination for Shared Services Centers
Poland as the destination for Shared Services Centers
Poland as the destination for Shared Services Centers
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34 <strong>Poland</strong> <strong>as</strong> <strong>the</strong> <strong>destination</strong> <strong>for</strong> <strong>Shared</strong> <strong>Services</strong> <strong>Centers</strong><br />
4 .2 .5 Telekomunikacja Polska (member of <strong>the</strong> France Telecom Group)<br />
Company overview<br />
Year of establishment 1991<br />
Headquarters Warsaw, <strong>Poland</strong><br />
Operations Fixed-line and mobile telecommunications, Internet access, VoIP services,<br />
le<strong>as</strong>ed lines, radio-communication, data transmission, digital television,<br />
multimedia services, directories and payphones, sales of telecommunications<br />
equipment, production of electronic phone cards, development, investment<br />
and construction activities related to telecommunications services and<br />
infr<strong>as</strong>tructure<br />
Area of operations <strong>Poland</strong><br />
Annual revenues PLN 18 billion (approx. USD 5 billion)<br />
Employment Approx. 29,500<br />
<strong>Shared</strong> <strong>Services</strong> Center<br />
At <strong>the</strong> turn of <strong>the</strong> century, Telekomunikacja Polska (TP) took a decision to reorganize its<br />
accounting function and transfer all regional operations to a single center. Following a gradual<br />
migration process, 103 general ledgers were consolidated into one and brought toge<strong>the</strong>r at <strong>the</strong><br />
TP Accounting <strong>Shared</strong> <strong>Services</strong> Center (ASSC) located in Lublin. The ASSC h<strong>as</strong> been operational<br />
since 2004 and provides services <strong>for</strong> TP and all its subsidiaries.<br />
Xavier Letzelter<br />
TP Group Director<br />
in charge of <strong>Shared</strong><br />
<strong>Services</strong><br />
How do you <strong>as</strong>sess <strong>the</strong> availability of required human<br />
resources when setting up and SSC in <strong>Poland</strong>?<br />
As TP Group <strong>Shared</strong> <strong>Services</strong> we deliver services in <strong>the</strong><br />
area of accounting operations, payroll administration and<br />
supply chain operating from Lublin, Tychy and Warsaw. In<br />
each location we have professional staff, both managerial <strong>as</strong><br />
well <strong>as</strong> operational. In my opinion <strong>the</strong> availability of human<br />
resources required <strong>for</strong> SSC is not an issue in <strong>Poland</strong>, quite<br />
<strong>the</strong> contrary – it is <strong>the</strong> country’s strength on <strong>the</strong> BPO market<br />
to have a growing number of well-educated, highly-skilled<br />
people knowing <strong>for</strong>eign languages.<br />
I am a <strong>for</strong>eigner who h<strong>as</strong> been living in <strong>Poland</strong> <strong>for</strong> over<br />
6 years, and my personal <strong>as</strong>sessment is very positive – I w<strong>as</strong><br />
surprised how open-minded people are, how much dedication<br />
<strong>the</strong>y put into <strong>the</strong>ir work, and how big <strong>the</strong>ir will to cooperate<br />
and compete is. I am convinced that <strong>the</strong> dynamic growth<br />
and business opportunities of <strong>the</strong> SSC market in <strong>Poland</strong> could<br />
positively surprise many investors, especially in hard times<br />
of economic turbulences.<br />
© 2009 KPMG Sp. z o.o. a Polish limited liability company and a member firm of <strong>the</strong> KPMG network of independent member firms affiliated with KPMG International,<br />
a Swiss cooperative. All rights reserved.
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