Poland as the destination for Shared Services Centers
Poland as the destination for Shared Services Centers
Poland as the destination for Shared Services Centers
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4<br />
<strong>Shared</strong> <strong>Services</strong><br />
<strong>Centers</strong> in <strong>Poland</strong><br />
4 .1 Introduction<br />
<strong>Poland</strong> <strong>as</strong> <strong>the</strong> <strong>destination</strong> <strong>for</strong> <strong>Shared</strong> <strong>Services</strong> <strong>Centers</strong> 27<br />
<strong>Poland</strong> is recognized and appreciated by international companies <strong>as</strong> a good location <strong>for</strong> shared<br />
services centers. The companies choosing to establish <strong>the</strong>ir operations here have emph<strong>as</strong>ized<br />
such factors <strong>as</strong>: convenient location, excellent economic conditions <strong>for</strong> investment, favorable<br />
labor costs, and in particular availability of well-educated and highly-qualified human resources.<br />
According to <strong>the</strong> Polish In<strong>for</strong>mation and Foreign Investment Agency (PAIiIZ), <strong>the</strong> 300 biggest<br />
service centers in <strong>Poland</strong> already employ some 45,000 people and it is predicted that <strong>the</strong><br />
number will grow to approximately 70,000 during <strong>the</strong> next 2 years.<br />
<strong>Shared</strong> services really began developing in <strong>Poland</strong> at <strong>the</strong> turn of <strong>the</strong> 21st century,<br />
with <strong>the</strong> biggest wave of investments coming after <strong>Poland</strong>’s accession to <strong>the</strong> European Union<br />
(so far <strong>the</strong> record setting year w<strong>as</strong> 2006, when 37 companies founded <strong>the</strong>ir service centers<br />
in <strong>Poland</strong>). The main are<strong>as</strong> of specialization of <strong>Poland</strong>’s service centers include: accounting<br />
and finances, IT services and research and development.<br />
The following map presents <strong>the</strong> most important <strong>Shared</strong> <strong>Services</strong> / BPO investments in <strong>Poland</strong>.<br />
© 2009 KPMG Sp. z o.o. a Polish limited liability company and a member firm of <strong>the</strong> KPMG network of independent member firms affiliated with KPMG International,<br />
a Swiss cooperative. All rights reserved.
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