Poland as the destination for Shared Services Centers

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Shared Centers Services
Contents Poland as the destination for Shared Services Centers 3 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1 .1 Right location as a prerequisite for the success of a shared services center . . . . . . . . 7 1 .2 Goal of the report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 Why Poland attracts investors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2 .1 Introduction – information about Poland . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2 .2 Stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 2 .3 Economy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 2 .4 FDI and key investors in Poland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2 .5 Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 2 .6 Human capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 2 .7 Labor costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 2 .8 Legal aspects of employment in Poland . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 3 Incentives for investors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 4 Shared Services Centers in Poland . . . . . . . . . . . . . . . . . . . . . . . . . 27 4 .1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4 .2 Examples of existing Shared Services / BPO Centers . . . . . . . . . . . . . . . . . . . . 29 4 .2 .1 Avon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 4 .2 .2 Delphi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 4 .2 .3 Roche . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 4 .2 .4 Samsung . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 4 .2 .5 Telekomunikacja Polska (member of the France Telecom Group) . . . . . . . . . . . . . . 34 4 .3 Case study – Hewlett-Packard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 5 Key locations for SSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 5 .1 Kraków (Cracow) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 5 .2 Lublin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 5 .3 Łódź . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 5 .4 Poznań . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 5 .5 Szczecin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 © 2009 KPMG Sp. z o.o. a Polish limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.
Page 1: Poland as the destination for Share
Page 5 and 6: Foreword Poland as the destination
Page 7 and 8: 1 Introduction Poland as the destin
Page 9 and 10: 2 Why Poland attracts investors 2 .
Page 11 and 12: Poland as the destination for Share
Page 15 and 16: Chart 2 Structure of foreign direct
Page 17 and 18: 2 .5 Infrastructure Poland as the d
Page 19 and 20: 2 .6 Human capital Poland as the de
Page 21 and 22: 2 .7 Labor costs Poland as the dest
Page 23 and 24: 3 Poland as the destination for Sha
Page 27 and 28: 4 Shared Services Centers in Poland
Page 31 and 32: 4 .2 .2 Delphi Company overview Pol
Page 33 and 34: 4 .2 .4 Samsung Company overview Ye
Page 35 and 36: 4 .3 Case study - Hewlett-Packard P
Page 37 and 38: 5 Poland as the destination for Sha
Page 39 and 40: 5 .1 Kraków (Cracow) Skawina 44 94
Page 45 and 46: 5 .2 Lublin 17 19 Official website
Page 49 and 50: 5 .3 Łódź Pabianice 14 72 71 Ozo
Page 51 and 52: Labor market Poland as the destinat
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5 .4 Poznań 92 5 11 Luboń Officia
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Labor market Employment in enterpri
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5 .5 Szczecin Kołbaskowo 13 31 Szc
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5 .6 Trójmiasto (Tri-city) 20 Offi
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Dwellings completed (2008) 6,436 Dw
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Poland as the destination for Share
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5 .7 Warszawa (Warsaw) Pruszków Ł
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5 .8 Wrocław 94 Official website o
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6 Why Poland as the Poland as the d
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7 Legal aspects of Poland as the de
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7 .4 Contracts 7 .4 .1 Polish law o
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7 .6 .3 Major rules and regulations
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KPMG services Poland as the destina
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KPMG in Poland Warsaw ul. Chłodna
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Poland as the destination for Shared Services Centers

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