Doro Care - A modern approach to Health and Telecare

6Doro CareDoro Care 7A missionto connectCare Platform:integrate existingapplicationsEnabling technologyfor modern independenceservicesEnabling technologyDoro Care’s Mission Statement is‘enabling technology for modernindependence services.’ Weconsider a ‘modern independenceservice’ to be any use of technologythat enables a senior to liveindependently in their own home withdignity, confidence and security.Our commitment to be thetechnology enabler is reflected inour readiness to partner with otherservice providers in the Telecareand healthcare domain to deliverintegrated remote care serviceswhich improve health and careoutcomes.Accessible devicesWe see mobile technology as themost disruptive and transformationaltechnology enabler. The old model ofcare provision is in many ways static,direct, intrusive and stigmatizing.Support devices are dedicatedaids rather than standard personalaccessories. By constrast, modernindependence services allow serviceusers to retain more autonomy butstill get help when they need it usingequipment which also providesstandard communication andentertainment access.This aspect of Doro Care productslowers the emotional andpsychological barrier to Telecareand Health solutions, a commonchallenge in persuading seniorsand indeed payers in the healthsystem to make use of newtechnology. Standard devices areincreasingly in use among seniorsand this opens the way to introducingrelevant services from a youngerage and developing a longer morepersonalised engagement asa result.Beyond the homeMobile Telecare services dependupon good location technology.Doro offers both outdoor and indoorgeographical positioning informationto either existing Alarm ReceivingCenters or our own Doro AlarmManagement server module. Weuse a variety of standard connectingtechnologies such as broadbandinternet, Wifi and GSM/3G. Ontop of these our Doro Secure IP orDoro SA (based on SMS) protocolsallow easy and rich integration withservice providers’ back end systems.These protocols transmit a varietyof information such as low batteryalerts, geofencing alerts, alarmgenerating sensor identification, etc.These alarms can be set and resetremotely.Stable protocols witheasy integrationAll advanced Doro Secure productswill continue to offer these twoprotocols, which are already availablefrom various Alarm Receiving Centrevendors such as Verklizan, AzurSoft, ESI and T2I. This means thatDoro Care solutions can easily beintegrated with very low cost andoffer long term savings by retainingand integrating existing services andplatforms.For simpler solutions, Doro offersfixed line phones using BS8251 orcaller ID.Doro Experience ®With Doro Experience we havecreated a platform from which manyTelecare and mHealth services canbe delivered.Doro Experience is both an interfaceinstalled on devices and a securecloud based service through whichthe content of devices can bemonitored and software kept up todate via a powerful administrativetool. Doro Selection, the Doro‘app store’, is a source of relevantapplications for service users. DoroExperience can also be delivered asa customised proprietary solutionwith partners’ own branding in place.Bespoke applicationsThe key innovation of DoroExperience is its ability to encompassa wide range of existing specificsolutions via bespoke modules orapplications which are designedto be usable by the elderly targetaudience. For example various kindsof medication adherence trackers areavailable to suit differing user needs.Another advantage is theinteroperability of the platform;data can be recorded by serviceusers themselves, or by carers.Properly designed and executed,such solutions have great potentialto improve the reliability of PatientRecorded Outcomes Measures(PROMs), the capture of Real WorldEvidence and the management ofLong Term Chronic conditions.

8Doro CareDoro Care 9Doro Care portfoliodevices – a selectionDoro Secure 740The new smartphone designed forelderly people. With its easy to useand intuitive interface, the 740 is theideal platform for telecare and Healthservices.• Simple menus• Touch screen and slide-out keypad• Emergency button on the backof the phone• Doro Secure IP protocol or DoroSecure SA protocol (based on SMS)• Magnifier to help read small printdocuments• 5 Megapixel camera with flash toread barcodes and take pictures• Automatically downloads newapplications through DoroStandard feature phones adapted formHealth and telecare services.• Simple menus• Emergency button on the backof the phone• ‘Point the way’ function fornavigation• Transmit an alarm via SMS usingDoro Secure SA protocol or viaGPRS using Doro Secure IP protocol• Hearing Aid Compatible (HAC)• Doro Secure 681 can be connectedwith all Doro sensors (Doro SecureRF Protocol (869 MHZ MHz)Experience Manager ® Doro Secure 680/681Doro Secure 211A fixed wireless Telecare gateway,easy to install and does not need aphone line, internet cable or antenna.• Built-in GSM module, M2M smartcard and antenna.• 72hrs backup battery standby time• Speakerphone• Can be connected with allDoro sensors• Transmit an alarm via GPRS usingDoro Secure IPDoro Secure 351A fixed line phone with a backlitalarm button. The sound on bothhandset and speaker phone is veryloud.• High contrast keys with lowreflective finish• Hearing Aid Compatible (HAC)• Compatible with all Doro Sensors(Doro Secure RF Protocol (869MHZ MHz)• Transmit an alarm via the fixed lineusing BS8521 protocolDoro Secure 241/251261/271/281/291Doro Sensors (RF – 869 MHz) enableservice users to live independentlives in safety.• Motion sensor• Flood sensor• Door sensor• Alarm pendant• Alarm pendant with fall sensor• Smoke sensor

10Doro CareDoro Care 11Meeting yourneedsTelecare Service ProvidersDoro Care extends the reach oftelecare service providers beyondthe home. Through a range of mobiledevices and personal alarms serviceusers are able to remain mobile withpeace of mind. For solutions in thehome Doro Care is accessible eithervia GSM to bypass PSTN lines orintegrated in a fixed line telephone.System IntegratorsDoro Care solutions can beintegrated in a wider mHealth ortelecare system. Integration isstraightforward thanks to Doro Care’sstandard technology.Mobile OperatorsOperator Healthcare divisions caneasily combine telecommunicationsservices with independence servicesvia Doro Care solutions.Specialist retailersand charitiesDoro has a long history of providingdevices through specialist andpatient advocacy organisations.This is because of Doro’s designattributes that assist users withvisual, auditory, dexterity or learningdifficulties.Pharmaceutical companiesRecent years have seen the rapidemergence of many new mHealthservices. Doro devices are aplatform with which these servicescan be easily integrated and madeaccessible for senior users. Thissupports improved adherence,medication monitoring and chronicdisease management. It also helpsPharmaceutical companies toengage more closely with increasinglydigital senior consumers.Pharmaceutical retailersFor many elderly people,remembering and adhering to therequirements for medication can bechallenging. Through integration intoa care ecosystem, Doro Care enablesalerts and reminders to increasecompliance, thereby improvingoutcomes for users and givingretailers an opportunity to developa stronger and more differentiatedrelationship with customers.Public and Private HealthProviders (includingInsurance companies)Private Medical Insurers are seekingnew ways to differentiate. While theinsured population base is ageing,such companies also face thechallenge of retaining those comingout of corporate insured schemes asprivate consumers. One approachis to offer mHealth propositions thatmay include health managementapplications or discounted offerson telecare or home monitoringservices.Public Health providers and payersare concerned with making careand health delivery more efficientfor an ageing population. Telecareand mHealth services enablethe public health system to usetechnology to deliver efficiencyfrom the perspective of Health CareProfessionals along with improvedoutcomes for patients and greaterpersonalisation.Making care and healthdelivery more efficient foran ageing population

Doro Care is a division of Doro AB, the world’s leadingmaker of easy to use mobile telephones. Doro Carespecialises in developing technology solutions to supportand extend the independence of impaired and vulnerablepeople in their own homes or outside.DoroCare