Jean Van der hasselt - Inchcape

Operational focus on our top 5 priorities to deliver ourCustomer 1 st strategyGrowingmarketshareFully implementing Inchcape Advantage processes toleverage our superior customer service and createindustry differentiationFocus of our new car sales executives on developingleads, offering test-drives and on increasing capturerate while leveraging vehicle supply from our OEMsGrowth of used car business across the businesssupported by Inchcape expertise & leadershipInchcape brand partners launch new products on aregular basis, appealing to new customers andimproving customer loyaltyTrafficLeads/TrafficTestdrives/TrafficOrder/ TrafficGrowingaftersalesStrategic focus on developing and promoting uniqueaftersales offers (i.e. warranty programs, partswholesale programs, insurance packageswith life insurance, car rental service, etc.)Upsell strategy within the warranty period; retentionfocus on post warranty customersWorkshop productivity improvements increasinghours soldFocus on more profitable workshop mix, increasingshare of more profitable customer groupsEnquiriesBooking/EnquiryIntakes/Enquiry