Jean Van der hasselt - Inchcape

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Our top 5 PrioritiesGrowingmarketshareGrowingaftersalesImprovingmarginControllingworkingcapitalSelectivecapitalexpenditure
Operational focus on our top 5 priorities to deliver ourCustomer 1 st strategyGrowingmarketshareFully implementing Inchcape Advantage processes toleverage our superior customer service and createindustry differentiationFocus of our new car sales executives on developingleads, offering test-drives and on increasing capturerate while leveraging vehicle supply from our OEMsGrowth of used car business across the businesssupported by Inchcape expertise & leadershipInchcape brand partners launch new products on aregular basis, appealing to new customers andimproving customer loyaltyTrafficLeads/TrafficTestdrives/TrafficOrder/ TrafficGrowingaftersalesStrategic focus on developing and promoting uniqueaftersales offers (i.e. warranty programs, partswholesale programs, insurance packageswith life insurance, car rental service, etc.)Upsell strategy within the warranty period; retentionfocus on post warranty customersWorkshop productivity improvements increasinghours soldFocus on more profitable workshop mix, increasingshare of more profitable customer groupsEnquiriesBooking/EnquiryIntakes/Enquiry
Page 1 and 2: Jean Van der hasseltCEORussia and t
Page 3 and 4: Commercial OverviewStable economicg
Page 5 and 6: Automotive OverviewOne of the large
Page 7 and 8: Car Penetration 2008 - 2015Key driv
Page 9 and 10: Foreign brands dominate the marketK
Page 11: Retail LocationsMoscowSt. Petersbur
Page 14 and 15: Inchcape occupies retail centres in
Page 18 and 19: Operational focus on our top 5 prio
Page 20 and 21: Operational focus on our top 5 prio

Jean Van der hasselt - Inchcape

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