compliments & complaints procedure - Barnsley Council Online

concerned and read any reports and papers necessary.At the end of the investigation you will receive a writtendecision about your complaint from a senior manager ofChildren, Young People and Families Services and a copy ofthe investigating officer’s report. Only in exceptionalcircumstances will the report be withheld from you.Our target is to complete the formal investigation stage within25 working days, however this may take longer and may beextended to a maximum of 65 working days.You will be kept fully informed of what is happening.Stage 3 - the review panelIf you are still not happy after stage 2, you can ask for thedecision to be reviewed by a panel of three people. Thesepeople will be independent of Barnsley Council.You have 20 working days from the investigation response toyou to ask for a review panel. Please contact the ComplaintsManager who will consider your request and, if appropriate,arrange for the panel to meet.You will be invited to come to the panel meeting, either on yourown or with a friend, relative, advisor or advocate (but not asolicitor or barrister acting in a professional capacity). You willbe able to talk to the panel about your complaint and tell themwhy you disagree with the stage 2 decision.When the panel have spoken to everybody else involved, theywill consider your complaint in private and makerecommendations about it.The review panel will make their recommendations within 5