compliments & complaints procedure - Barnsley Council Online

What will happen when I make a complaint?The Complaints Procedure.Our complaints procedure has three stages -You can withdraw your complaint at any of the stages.Please give enough information to make it clear what you arecomplaining about and say what you want the service to doabout it. Throughout each stage of the procedure we will makeevery effort to work with you to resolve your complaint andreach a resolution which is satisfactory to you.Your complaint can be dealt with more effectively if you:• clearly state what your complaint is as early as possible• be clear and realistic about what you want as a result ofyour complaint• cooperate fully with the Council to seek a solution• respond quickly when we ask you for information or want toarrange a meeting• tell the Complaints Manager if you need help to guide youthrough the process• treat all those involved in the complaint with dignity andrespect• read all the information in this leaflet.Complaints should be made within 12 months of the incident orissue occurring. The Complaints Manager is not obliged toaccept complaints after this time. Complaints received after 12months may be dealt with at the discretion of the ComplaintsManager depending on the circumstances.