compliments & complaints procedure - Barnsley Council Online

Who can make a compliment or complaint?Anyone who applies for or receives our services, a carer, afamily member, a community group or any other representative.This includes foster carers, special guardians and peopleapplying to become adoptive parents.Help with making your compliment or complaint• You can ask a friend, relative, advisor or advocate to helpyou. He or she can write and speak on your behalf at anytime.• You can contact the Complaints Team for help, or we cangive you the name of someone from a local organisation.• A selection of organisations who may be able to help youare listed at the end of this booklet.Can I make a compliment or complaint for someone else?Yes, you can make a comment on behalf of any person who isreceiving a service, or has applied for a service from SocialServices. However, please consider the following:• Does the person know that you are contacting us?• Have you discussed this with the person?• Are you sure that you are representing their wishes?The Council has discretion whether or not to accept yourcomplaint on behalf of another person, even if this person is achild.Will my compliment or complaint be dealt with in confidence?Your comments will be dealt with in strict confidence and onlythe people involved will know who made them.