compliments & complaints procedure - Barnsley Council Online

WelcomeWe hope that the services we provide are of the quality andtype you expect. We would like to hear what you think and tolearn from both your good and bad experiences of ourservices. Please tell us what we are doing well and what needsimproving.This booklet explains how to let us know what you think, orwhat to do if you need an answer to a problem. You may usethe form in this booklet to make a complaint, a compliment ora comment.What can I expect when I make a complimentor complaint?• You will be treated fairly, with dignity and respect and yourconcerns and comments will be taken seriously. You shouldnot be afraid to complain.• Should your complaint raise any concerns about theprotection of children and young people this may be dealtwith under other procedures but you will be informed.• We will attempt to resolve your complaint as swiftlyand fully as possible.• You will be given help to find someone to support you withyour complaint if you need it.• If your compliment or complaint is about a service which thecouncil buys for you from a private company, we will notneglect our duty of care to you.• If your compliment or complaint involves other agencies wewill work with these to make a solution as simple as possiblefor you.