compliments & complaints procedure - Barnsley Council Online

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compliments & complaints procedure - Barnsley Council Online

compliments & complaints procedure - Barnsley Council Online

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Further copies of this leaflet are available from:TheThe Communications OfficerWellington House, 36 Wellington Street,<strong>Barnsley</strong>, S70 1WA.Telephone: 01226 772370If you need a copy of thisdocument in Hindi, Urdu,Punjabi, Chinese, Polish,Albanian, Russian, Arabic,Bengali, Farsi or Braille oron audio tape, pleasecontact us on:01226 772370BARNSLEYMetropolitan Borough <strong>Council</strong>September 2007

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Further copies of this leaflet are available from:TheThe Communications OfficerWellington House, 36 Wellington Street,<strong>Barnsley</strong>, S70 1WA.Telephone: 01226 772370If you need a copy of thisdocument in Hindi, Urdu,Punjabi, Chinese, Polish,Albanian, Russian, Arabic,Bengali, Farsi or Braille oron audio tape, pleasecontact us on:01226 772370BARNSLEYMetropolitan Borough <strong>Council</strong>September 2007

Page 1 and 2: COMPLIMENTS& COMPLAINTSPROCEDURE...
Page 3 and 4: • You will be informed of your ri
Page 5 and 6: Talk it over firstIt is best for a
Page 7 and 8: Stage 1 - local resolutionIt may be
Page 9 and 10: working days of the meeting and the
Page 11 and 12: For more information about the comp
Page 13 and 14: Have you already discussed this wit
Page 15: Equal Opportunities MonitoringTo he