User Guide Product(range) - Neopost

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Symptom Possible cause Remedy SectionFlap sticks.Specifications.Flap curled.Separation set toonarrow.Store envelopesaccording tospecifications.Envelopes stored ormanufacturedimproperly.Check separationsettings, adjust ifneeded.Specifications.Adjustments forenvelope feeding.Fingers are placed ontop of the envelope.Machine stops whileinserting (stoppage atthe inserting point).Fingers adjusted toodeep into the envelope.Envelope stops tooearly.Fingers not correctlyadjusted.Inserted document toolong for used envelope.Envelope throatincorrect.Envelope glued inside.Window not gluedproperly.Check fingers position,adjust if needed.Check envelope stopposition, adjust ifneeded.Check fingers position,adjust if needed.Check fold settings.Check envelopespecifications.Eliminate faultyenvelopes.Eliminate faultyenvelopes.Envelope insert fingers.Envelope insert fingers.Envelope insert fingers.Fold settings menu.Specifications.Specifications.-Flap not sufficientlymoistened.Water level low.Check water level, refillif needed.Moistening the brushes.Brushes dry.Check brushes, replaceif needed by the extrasoaked set.Moistening the brushesor Maintenance.Brushes dirty.Check brushes, clean ifneeded.Maintenance.Moistening felt dry.Check the moisteningfelt, refill water tray ifneeded.Moistening the brushes.Moistening felt dirty.Check the moisteningfelt, clean if needed.Maintenance.Moistening brushesinactive.Activate the moisteningbrushes.Envelope sealing.22
Symptom Possible cause Remedy SectionEnvelope not filledproperly or envelopeflap not closed properly.Inserted document toobig.Document not inserteddeep enough.Check fold settings,adjust if needed.Check adjustment ofenvelope stop positionand fingers.Fold settings menu.Envelope insert position.No document fed. Feeder empty. Refill feeder. Filling the documenthopper.Separation set too wide. Adjust the separation. Document separation.Side guides set toonarrow.Adjust the side guides. Side guides.Skewed documents fed. Side guides set toowide.Adjust side guides.Side guides.ENGLISH23
Page 1: OPERATOR MANUALENGLISH1
Page 6 and 7: 2. GENERAL2.1 Understanding the sys
Page 8 and 9: Moistening the brushesThe water tra
Page 10 and 11: • push the document feeding tray
Page 12 and 13: 3.9 Adjustments for envelopefeeding
Page 15 and 16: 1. set number of documents per feed
Page 17 and 18: When OMR is selected in a job, the
Page 19 and 20: Code position and free areaThe code
Page 21: 7.3 Operator troubleshootingSymptom
Page 25: 8. MAINTENANCE8.1 ServicingDisconne

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