AVAYA Unified Communication Solutions

AVAYA Unified Communication SolutionsPegi Gill, Cross Solution Specialist Team, Unified CommunicationsJohn Geise, Practice Leader, Avaya UCS ATAC10/17/06

Today’s Discussion• Avaya’s Legacy Messaging Platforms-Lifecycle Planning Announcements-Moving to IP Messaging: Considerations• Modular Messaging-Architecture-Features/Functionality-Release 3.0• Small Site Solutions• Message Networking• Advanced Mobility: UCC Speech Access•Q & A

#1 Heritage#1 Market Share• Worldwide EnterpriseMessaging 1• US Enterprise Messaging 2• Worldwide UnifiedCommunication 3#1 Industry ChoiceAvaya Messaging: Proven Solutions90+% of the Fortune 500• Largest Messaging Installations• Largest Voicemail Networks120 Million+ Mail Boxes• 75 Million since 1997 alone1,000,000 Customer SitesModularMessagingIDC Leadership Grid(Dec 2005)Unified MessagingApplicationsEnterprise Markethttp://www.networkworld.com/techinsider/2005/061305ti-um-test.html1) In-Stat/MDR; 2) InfoTech; 3) Radicati GroupIDC: www.avaya.com/messaging

Lifecycle Announcements• End of sale – New Systems/Upgrades: 6/30/06• Octel 250, 350 (Aria)• Octel 200 (Serenade)• Intuity AUDIX (MAP5, MAP40, MAP100)• End of sale – Expansions/Additions: 6/30/07• End of manufacturer support: 6/30/2011• Customer Notices posted at:http://support.avaya.com >> Additional Information>>End of Support Notice Letters >> End of SaleNoticesNOTES:1. Does not apply to Intuity AUDIX 770 or Intuity AUDIX LX.2. Octel 300 Serenade End of Sale previously announced.

“Why Invest In Your Messaging Systems now?”Solve ParticularBusiness NeedsCreate/Manage YourMessaging Roadmap• Enhance customerresponsiveness• Improve employee productivity• Move to IP Telephony /Converged Solutions• Develop business continuityPlan• “Flatten, consolidate andextend” with IP Messaging• Continue to deliver newvalue for your company– Mobility and Desktop– Reduce TCO• Maintain continuity onleases/budgets• Take advantage of bestrates for trade-in credits• Work from a 3-5 year planModular Messaging with Advanced Mobility is ready for you now!Over 3,000 Modular Messaging systems installed 3M MailboxesR3.0 brings Serenade-based TUI and enhanced migration optionsInvestment Protection discounts available now!

Let’s Start Here:“Why would I consider moving to IP Messaging?”SolutionsEconomicRefresh*Improve responsiveness/customer service*Increase employee productivity*Optimize collaboration*Move to IP telephony/converged solutions*Lower TCO/server consolidation/centralized messaging*Contact Center integration*Upgrades to network and/or switch can beleveraged with IP messaging*Lease has come to an end/asset has been“written down”*End of support has occurred/has beenannouncedFinancialConsiderations*Extend the value of existing systems*Leverage planned expansions*Leverage the Messaging MigrationIncentive Program

• Telephone User Interface (TUI)– Modular Messaging Aria TUI– Modular Messaging AUDIX TUI– Modular Messaging Serenade TUI (R3)– Common Caller Interface• Email Clients/Web Browser– Microsoft Outlook Plug-Ins– IBM Lotus Notes Plug-Ins– Web Messaging• Administration/Management– Avaya Site Administration and MSA R3.0– Directory Enable Mgmt R3.0– SNMP (i.e., HP Openview)– Mailbox Manager R5.3Investment Protection

Introducing…Avaya’s Unified Communications PortfolioNext generation IP messaging solution tosupport traditional and IP telephonyalike…• Scalable/reliable IP messaging solution• Centralized messaging to consolidate & extend• Unified with email clients or email store• Integrated mobility applicationsEyes-free, hands-free,speaker- independent,Speech Access…Voice mail/ and e-mailCalendarsDirectoriesCalling/conferencingUCCSpeechAccessModularMessagingAvaya IPMessagingMessageNetworkingConnecting yourvoicemail systemstogether…• Protocol conversion fornetwork co-existence• Hub & spoke or bridgednetwork topologies forreduced management& administration• Directory management• Enterprise lists

ModularMessagingUCCSpeechAccessAvaya IPMessagingMessageNetworking

Modular Messaging Defined• Successor, standards-based platform toproprietary architecture• Separates components, hardware, andsoftware• “Layers” software elements/applications• Rides “on top” of multi-vendor infrastructuresand industry-standard platforms/protocols• Synthesis of Avaya’s existing messagingplatforms• Evolutionary path for global Avaya enterprisecustomers from “traditional voice mail” to“unified communications”

Modular Messaging ArchitectureAvayaPBX******DSET1/E1 QSIGH.323SIPLAN&WANMessagingApplicationServer(Win2K3)MessagingApplicationServer(Win2K3)•4-144 Ports/20,000 Seats/14,800 Hours•Industry Standard Hardware/Software/Protocols:SMTP/MIME, LDAP, VPIM, IMAP4N+1 = Additional CapacityMessagingApplicationServer(Win2K3)AvayaMessageStoreServer(Linux)HA Option:-15000 Storage Hours-RAID5 RedundancyMessagingApplicationServer(Win2K3)MessagingApplicationServer(Win2K3)•Port Cards•MWI/TUI•Auto Attendants•Fax Receipt/Send•Diagnostics/Reporting•MAS Capacity:5,000 Storage Hours•Offline Access: 24-99 hrs•Message Store•User Directory•Greetings•Subscriber Database•System Configuration•Message Transport•Diagnostics/Remote Maintenance Board

Voice Messaging…“Speech-Enabled”AvayaPBXSpeechAccessServerIntuityAriaSerenadeTUI’sby UserIntuityAriaSerenadeTUI’sby UserIntuityAriaSerenadeTUI’sby UserIntuityAriaSerenadeTUI’sby UserIntuityAriaSerenadeTUI’sby UserLAN&WANAvayaMessageStoreServer(Linux)SA/HA

Voice Messaging…“Architecturally Unified”AvayaPBXSpeechAccessServerIntuityAriaSerenadeTUI’sby UserIntuityAriaSerenadeTUI’sby UserIntuityAriaSerenadeTUI’sby UserIntuityAriaSerenadeTUI’sby UserLAN&WANMSFTExchangeStoreServerSingle Message Store, Voice andeMailSingle Directory (GAL or AD)Single GUI (Outlook)Single NetworkSingle Point of AdministrationSingle Back-up and RecoverySingle Set of Distribution Lists

Delivering Reliability, Scalability,Flexibility, Centralization, SimplificationAvayaPBXUCCSpeechAccessPBXLAN&WANAriaIntuitySerenadeTUIOLAAriaIntuitySerenadeTUIOLA~ or ~AriaIntuitySerenadeTUIOLAAriaIntuitySerenadeTUIOLA~ or ~Avaya3210MessageNetworkingIBMDominoStoreServerAvayaMessageStoreServer(Linux)MSFTExchangeStoreServer

Can we talk?A Demonstration of Avaya’sUnified Communication Center

Modular MessagingManaging Your Message ActivityMessageWaitingIndicatorCall MeRule-basedmessagenotificationoutcallNotify MeYou havereceived avoicemailUnified desktopOutlook, Notes, or anyemail clientWeb User InterfaceModularMessaging

Modular MessagingKeeping Track of Your CallsFind Me- Call forwarding based uponuser-defined rules (time,day)- Forwarding to one or morenumbers- Filter calls by caller name(Call screening)Caller NotificationModularMessaging

Modular MessagingDelivering “superior” service to your callersFind Me…please speak yourname after the toneso I may say who iscalling (CallScreening)…please stay on theline. I am trying tolocate John Doe(call forwarding)Caller Applications…caller menus…information numbers…leaving messages…call transfer…options based onholidays/time-of-dayCall Notification…receive an SMTPemail message withinformation on yourmissed call!Personal Assistant…please press [0] andyou will betransferred to mypersonal assistant!Multilingual SystemPromptingAuto attendantdirectory dialing…please enter thenumber of the personyou wish to call……please spell thename of the personyou wish to reach…

LANModular MessagingAvailability and RedundancyNetworkServernetworkfolderModularMessagingPBXIf a MAS isunavailable:• MM system is stillfully operational !• Capacity is reduced• MAS returns toservice transparentlyApplicationServers(MAS)xCentral StoreIf a Mailbox store isnot available:• Callers can still leavemessages on MAS• Offline Access to callanswer messages• Consolidation whenstore service resumes

Modular MessagingCompliance...Meeting the RequirementsModularMessagingit is a crime for "any person to corruptlyalter, destroy, mutilate, or conceal anydocument with the intent to impair theobject's integrity or availability for use inan official proceeding or to otherwiseobstruct, influence or impede any officialproceeding…."…how well banks manage theirrisk on an on-going basis will beone of the determining factors forthat difference, made apparentfollowing the April 29 publication ofConsultative Paper 3 (CP3) …

Modular Messaging/Avaya MSSIMAP4 Client AccessIMAP4 Client messagesare accessed like emailmessages withattachments……And they pull thestandards-based MediaPlayer for audioplayback.

Modular Messaging for ExchangeVoice Mail at the Desktop/Outlook Client

Modular Messaging for DominoVoice Mail at the Desktop/Notes Client

Outlook Web AccessModular MessagingOutlook Web Access

• Collects caller’s name• Attempts to locate subscriber• Based on subscriber’s schedule– Time-of-day– Day-of-week• Calling one or more phonenumbers• If found, announces caller’sname– Subscriber can accept call• Live conversation– Subscriber can reject call• Caller can leavemessage• If not found…– Caller can leave messageMobility ApplicationsFind Me

• Notifies subscriber of newmessages• Based upon subscriber’scriteria:– Message Type(voice, fax or e-mail)– Message Importance– Message Sender• Selected by subscriber’sschedule– Time-of-day– Day-of-week• Calls one or more phone #’s• When subscriber answers:– Enters password– Logs on and reviewsmessagesMobility ApplicationsCall Me

Mobility ApplicationsNotify Me• Sends e-mail message (pages subscriber)• Subscriber sets criteria– Automatic Notification• All telephone messages• Urgent telephone messages only– Caller Requested Notification• Requests caller’s phone number• Defaults to ANI• Subscriber specifies notification string– Any text– Caller’s phone number, date, time– Message length, importance (ifmessage)• Subscriber specifies e-mail address– Internet paging service address– Exchange paging gateway (SMS)

Modular MessagingMigrate Your Users with EaseAria-like TUIOctel®250/350AriaAUDIX-like TUISerenade-like TUIOctel®200/300*SerenadeIntuity AUDIX®MAP 5, 40, 100Modular MessagingAvaya MessageStorage ServerMigrate to the latest andgreatest IP Messaging:• Leverage the userexperience.• Leverage the administrativeexperience.• Apply Avaya’s migrationpricing incentive (MMIP).• Utilize migration services forconfiguration/data.• Network seamlessly withother voicemail systems.MicrosoftExchangeIBM LotusDomino**) IBM Lotus Dominocurrently supported with MM R.1.1

Modular Messaging R3.0• User Productivity Enhancements– Familiar TUIs (Aria, Intuity, Serenade)– Web Subscriber Options– Enhanced Web Client for message retrieval– TTY/TDD enhancements for callers/users– Subject Line Edit• IP Telephony Advancements– SIP Integration to Avaya Communication Manager– H.323 session capacity increase• Server Consolidation– Multiple Time Zones– 2,500 simultaneous IMAP connections– Avaya MSS or Microsoft Exchange(IBM Lotus Domino in dot release)• Improved Administration– LAN Back-up– MWI Interrogate/Refresh– Downloadable patches– Windows 2003 & RedHat Enterprise 4– Avaya Directory Enabled Management API(LDAP Synchronization)• Disaster Recovery Options– Cloned system with MSS– Cloned system with Microsoft ExchangeAvailable NOW!!!

Centralization/ConsolidationToday: ConsolidationPBXMASEmail ServersMSSYesterday:- 1 voice mail per PBX- 1 voice mail per siteBenefits of the Consolidated Architecture• Effective centralized operations• Sharing of equipments & licenses• Decrease Maintenance costs• Simplest Lifecycle Management Decreased TCO – Total Cost of Ownership Improved Communication service

Avaya Modular MessagingMessagingSoftwareAvaya Modular Messaging Storage ServersS3400 Storage ServerMS ExchangeLotus DominoAvaya MessageGateways (MAS)Avaya Provided (MAS)Customer Provided (MAS)*Endpoints andAccess MethodsTUI Choice:• Intuity• Serenade•AriaSpeechAccess!!* For MM/Exchange and MM/Domino only

Investment ProtectionAvaya’s Messaging Migration Incentive Program• Provides a 50% list price reduction off ofmigrating mailbox licenses when purchasingModular Messaging.• 250 seat minimum.• Qualifying servers: Definity AUDIX, Octel 100,IALX, IA770, Octel 200/300, Octel 250/350,Intuity AUDIX Map 5,40,100.• Expiration Date: 12/31/06.

*Standards-Based Design*Unparalleled Scalability*Engineered “5-9s” Reliability*Applications/Productivity Features*Centralized Administration*Robust Networking Options*Layered Applications for Mobility*Regionalized/Centralized Topologies*Customer Choices:-Message Store; Directory;Message Transport-TUI’s-Voice Mail at the Desktop-Integrated Fax-Email at the PhoneModular MessagingLowering Your TCO

Primary Site (PS)Modular MessagingE1 QSIGIntegrationS8700G650G650Secondary Site (SS)Modular MessagingE1 QSIGIntegrationG650G650S8700Survivable Modular MessagingFor Avaya Message Store• “Replicated” Modular Messagingsystem designed to withstand adisaster.• Modular Messaging 3.0+ with S3500hardware; both sites must be identical.• Avaya Communication Manager withESS or LSP; T1/E1 integration• Primary system must be installed inproduction mode and the “survivablesystem” racked/stacked.• LAN backup is configured on MSSwith local FTP server.• Customer purchases “Acronis TrueImage for Windows” servers.– 1 per MAS and Supplemental server ifapplicable

Modular MessagingIt’s All About Choices1. Size it to your company’s needs– Small to large– Can grow and evolve in step with your IP Telephony system2. Choose the message repository– Avaya Message Storage Server (standalone)– MS Exchange, Lotus Domino (fully unified)3. Make it as “resilient” as you want it– Standard availability message store with single application server– High availability message store, N+1 redundancy with applicationservers– Offline call answer, offline TUI access4. Customize the user experience– Choice of telephone user interfaces: ARIA, Audix, Serenade– Choice of languages for the user– Choice of languages for the callerModularMessaging

Small Site SolutionsIA770 Messaging Application• Embedded software-only solution; voice messaging for theAvaya Communication Manager R3.1– Runs on Avaya S8300/S8400 Media Servers via the G250, G350, and G700Media Gateways.– Supports up to 450 voice mailboxes• Fax Messaging• Automated Attendants• Bulletin Boards• Networking• Multi-Modal Access to Messages: Compatible with MessageManager and UCC Speech Access• Web-based Administration

Small Site SolutionsINTUITY AUDIX LX• Linux operating system– Lower total cost of ownership– Open standards• Three configurations:– 100 mailboxes/4 ports– 300 mailboxes/8 ports– 500 mailboxes/12 ports• Hours of storage: 500• Fax Messaging• Message Manager• Internet Messaging• Digital networking• Backup/restore via CDNOTE: IALXR2.0 coming soon!• Secure LAN Backup• Increase licensed capacity to six 4 port cards, a total of 24 ports

ModularMessagingUCCSpeechAccessAvaya IPMessagingMessageNetworking

Building a Voicemail CommunityIntuityAudix LXModularMessagingO200SerenadeModularMessagingMessageNetworkingIntuityAudixModularMessagingConnect yoursystems and haveyour userscommunicate fasterand more easily!Non AvayaVMModularMessagingModularMessaging(broadcast messages,distribution lists, …)Connect all of yourdisparate voicemailsystems in anintegratedmessaging networkO250 ARIASimplify yournetwork - easier tomaintain, easier toadminister!

Message NetworkingR2.0 Basic:• S3210 Platform Support• MN Application Software• LDAP Capability• 1 Bridged End Node• Audix, Aria and Serenade DigitalNetworking Protocols• Ala Carte Menu• Options include:• Protocol Support forSMTP/MIME, VPIM, OctelAnalog, AMIS• Call Detail Reporting• Full Hub CapabilityR2.0 Enhanced:• S3400H Platform Support• MN Application Software• LDAP Capability• Full Hub Capability• Enterprise Lists• Call Detail Reporting• All Protocols Enabled (Audix, Aria& Serenade Digital, andSMTP/MIME, VPIM, OctelAnalog, AMIS)• All Inclusive Offer• Simple to OrderMNR3.1 COMING SOON!!!!

ModularMessagingUCCSpeechAccessAvaya IPMessagingMessageNetworking

Speech Enabling Your Telephone‘Make a call.’…to one of your contacts,somebody within your corporatedirectory or simply speak thenumber you want to call!‘Send a message.’…to a contact, to a voicemailmailbox or somebodywithin your corporatedirectory.‘Read my messages.’…voicemailand/or email.Filter by status or bysender. You canreply, forward, delete,…‘Schedule a reminder.’…and let yourself be calledat any number and reminded,so you won’t forget any of yourtasks or appointments!‘When am I freetoday?.’…keep track of yourtime wherever you are!‘Follow Me!’…and have allyour calls flexiblyforwarded to youwherever youare.

UCC Speech Access CapabilitiesEyes-free, hands-free, speaker-independentMessages• Read• Reply• Forward• List• Filter• Send to acontactCalendars• Review Appointments• Create Appointments• Read, reply to and forwardmeeting requests• Accept or decline meetingrequests• Set RemindersCalling• Call any contact• Dial any number• Reply to voicemessage with a callContacts• Call a contact• Send messages to acontact• Get phone numbers• Get email addresses• Get mailing addressTasks• Read• List• Filter• Reply torequestConference Calls• Add up to 23 parties toconference• Speak commands duringconference• Leave and re-enterconference• Continue two-party call afterconference

UCC Speech AccessOne speech server can talk to…• Up to 50 voice messaging servers:– Avaya Modular Messaging R1.0 or later including MM for Exchange, MM forLotus– Unified Messenger– Octel 250/350 (Aria 3.1 or later – requires OAS server)– Octel 200/300 (Serenade 4.1 or later – requires OAS server)– INTUITY AUDIX R5.1 or later• E-mail servers:– Microsoft Exchange version 5.5, 2000, and 2003– IBM Lotus Domino version 6.0 and 6.5• Corporate LDAP access directory (required):– Examples of common LDAP sources include• IBM Lotus Domino Directory• Microsoft Active Directory• Novell NDS• HR databases (PeopleSoft, Oracle, SAP, etc.)• PBXs:– Avaya Communication Manager Communication Servers– NEC, Nortel Meridian, Lucent 5ESS

UCC Speech AccessRequirementsCellular NetworkUCC Speech Access Server(s)Customer Hardware or Avaya (S3400)Up to 5 speech Serverscan be combined into ascalable, highly availableClusterVoice link(s) to PBXCorporate LAN/WANIP or traditionalPBXVoice MessagingSystemsCorporateEmailCorporate LDAPDirectory• Avaya• Nortel• NEC• Lucent 5ESS• Others• Modular Messaging with:- Avaya Message store- Microsoft Exchange- IBM Lotus Domino• Intuity AUDIX• Octel• Unified Messenger• Microsoft Exchange• IBM Lotus Domino• IBM Lotus Domino Directory• Microsoft Active Directory• Novell NDS\HR databases(PeopleSoft, Oracle, SAP,etc.)

Who Benefits from Speech Access?Any employee who, when mobile, needsaccess to productivity tools/informationTarget Job Types:• Sales/Field Services• Professional Services• Knowledge Workers• Executives• LawyersTarget Mobility Characteristics:• Commuters• Business Travelers/Road Warriors• Campus-roaming employees

UCC Speech AccessReturn On Investment• Improves business performance with quickersales/higher revenues• Increases revenues by improvingproductivity/customer interactions• Reduces operating costs• Leverages/protects existing investments incurrent solutions• Avaya Message Servers• Voice Switches• E-Mail Servers• Improves associate retention

Nuance Speech-Enabled Auto AttendantSpeechAttendant is the industry’s mostaccurate and natural speech-enabledturnkey auto attendant solution• Connect immediately to a person,department, service… even remotelocations• One number for all employees to call• No live intervention required• No need to publish a corporate directory• Provide frequently requested informationCall anyone… anytime… anywherewith SpeechAttendant

More info? 1888-465-6287 and say Sales Department!speechattendant.sales@nuance.comNuance Speech AttendantCaller AsksPhone For Dr. Call Jones Is MadeSpeechAttendantSpeechAttendantAutomaticallyTransfers Answers CallDr. Jones,pleasePBXSpeechAttendant• 1 number to reach everyone!• Routes calls 24x7• Reduce Operator needs..Say the name or dept!• Increase calls treated• Reduce/Eliminate queue waittime to operators• Answer FAQ’s automatically!Click for full demo! Enable sound…Package

Mutare Enterprise Solutions

Avaya IP Messaging PortfolioNext generation IP messaging solution tosupport traditional and IP telephonyalike…• Scalable/reliable IP messaging solution• Centralized messaging to consolidate and extend• Unified with email clients or email store• Integrated mobility applicationsModularMessagingEyes-free, hands-free,speaker- independent,speech access…Voice mail & e-mailCalendarsDirectoriesCalling & conferencingUCCSpeechAccessAvaya IPMessagingMessageNetworkingConnect all of yourvoicemail systemstogether…• Protocol conversion fornetwork co-existence• Hub & spoke or bridgednetwork topologies forreduced management& administration• Directory management• Enterprise lists

QUESTIONS…