Fall 2012 - Skyline College

TOGETHER WEAchieveSTUDENT SERVICESS U M M A R Y R E P O R TF A L L 2012

IntroductionDuring Fall 2012 Student Services faculty, staff andadministrators have worked well, laughed often, loved what wedo much, thus, achieved much success. We have strived to holdfast to our commitment and dedication to student access,student engagement and student achievement. All departmentshave explored and implemented innovative strategies tostreamline services and more efficiently deliver services to ourdiverse student population. Everyone has worked well togetherin collaborating between departments, keeping a sense of humorduring some challenging processes and passionately embracingnew directions.- Elbert HubbardWhile through our planning process we have focused on betterways to serve our students and support our faculty, staff andadministrators, we have also been working diligently on theaccreditation self-study to ensure we are reflecting the goodwork we have continued to do over the past 6 years. Thisprocess has spawned a sense of pride amongst the LeadershipTeam. We are overwhelmed at the accomplishments made sincethe last self-study and site visit. Kudos to all for your good workand continued enthusiasm!The Fall 2012 Student Services Report will focus on the accomplishments and innovations in each department.You will be astonished at the strides each area has made toward carrying out the mission – vision – values ofSkyline College. The following summary highlights Innovations and Best Practices, Leadership and EmployeeDevelopment and Culture of Inquiry from each of the areas.Innovative and Best PracticesStudent Services supports and nurtures creativity, innovation and program development. The followingpractices were developed and implemented during the Fall 2012 semester:Veterans Resource Center Grand OpeningCreated a Student-run International Student ClubCreated ASSC Twitter, ASSC Pinterest, and ASSC YouTube AccountCreated and posted QR codes at events for more social media interactionDevelopment of Online Orientation/Financial Aid Literacy/Advising/College Success ProposalImplementation of Healthy Choices CampaignHeld First Annual Transfer ConferenceHeld First Annual Internship/Volunteer Fair

Leadership and Employee DevelopmentThe true commitment of an institution is its support and development of its human capital. Providingopportunities for professional growth is a quality and characteristic that is often found in successfulorganizations. Faculty, staff and administrators have participated in a local and state sponsored activities thatdemonstrate this commitment used to ignite that spark, awaken their curiosity and open their minds to servingour students. Professional development activities included:Cultural Proficiency SeminarFederal Student Aid (FSA) ConferenceCenter for Working Families Community College Network Annual ConveningBenchmark Institute Public Benefits TrainingNational Association of Student Financial Aid Administrators (NASFAA)Foster Youth Success Initiative ConferenceAnnual DegreeWorks ConferenceCalifornia Community College Student Affairs Association/General Assembly ConferencesChief Student Services Officers (CSSOs) Fall Northern Drive-In ConferenceCulture of InquiryStudent Services at Skyline College promotes and fosters a climate of critical inquiry to inform decision-makingand program planning. Each department has worked closely with the Office of Planning Research andInstitutional Effectiveness (PRIE) to create a climate of accountability and use of data to assess programeffectiveness and encourage an environment of continuous program and service improvement. The followingprovides a summary of data from Fall 2012, we call it, Student Services by the Numbers:$7,558,221 of financial aid awarded7,322 students participated in all financial aid in-reach and outreach events409 individual sessions were provided in psychological services5,583 admissions applications processed130 veterans receiving educational benefits525 new student IDs issued490 registered to vote1,000 participated in Cancer Awareness Month/Toy Drive2,645 participated in Welcome Week Activities386 attended the Lecture Series3,836 counseling appointments273 attended career workshops400 participated in the Internship Fair100 participated in First Annual Transfer Conference1,897 completed assessment/placement tests1,085 received DRC services1,137 served in EOPS

Final ThoughtsAs we embark on 2013, we look forward to continuing our good work and making a difference in the lives ofthe students we serve. Spring is an exciting and busy time for everyone on campus with the ScholarshipRecognition Awards Ceremony, Commencement, continuation of the Lecture Series, the Healthy ChoicesCampaign and much, much more! We have accomplished much, but we have more to accomplish to achievesuccess that works well, to laugh a little more often and love much, much more.”Dr. Joi Lin BlakeVice President of Student Services

Challenging ourselves as a dynamic department, we have created new opportunities for broader outreach to ourstudents—creating and posting interactive educational videos, sustaining online assessment tools, andexpanding our online services to our community, through the utilization of the Social Media tools Twitter,Facebook, Pinterest and YouTube. Our department is also proud to announce the professional developmentopportunities for both our staff and students throughout this semester.Student leadership conferences and retreats throughout this semester have given students the opportunity tonetwork with other student leaders, educators, and national and state legislatures. The tools and experiences thatthey have gained this fall have helped them more effectively participate in our college and district SharedGovernance process.Within our professional staff, the name of Skyline College, as well as the importance Community Colleges holdwithin Higher Education, was recognized nationally when a member of our department conducted research andpresented for the National Student Affairs Association.Our staff strives to create an environment where students can achieve academic and personal success, anddevelop a sense of civic responsibility.Programming Board hired and trainedResearch conducted for NASPA conference on reaching Millennial students through social media—transferable to the Center/ASSC activityASSC Facebook amped up with extra pictures/opportunities to interactASSC Twitter, ASSC Pinterest, and ASSC Youtube Account createdResearch from California Community College Assembly gathered from CCSAA Conference ontechnology and Student Affairs practitioners in Community Colleges6 new clubs added to the Student Organizations and Club CouncilElectronic program proposals and evaluations createdProgram proposals now include SLO for each student activityProgram signage for events now have SLOs of event/Mission postedQR codes created and posted at events for more social media interaction

Services ProvidedStudents ServedNew IDs Created/Reprinted 677General Questions/Waivers 305Welcome Week Booth & Info Tables 2645Café Night 35International Literacy Day 909/11 Event 30Lecture Series 386Voter Registration 490Open Mic 85Cancer Awareness month/Toy Drive 1,000Fall Leadership Retreat 19California Community College Student AffairsAssociation/General Assembly Conferences 22Skyloween 250Harvest Festival 278Veterans Resource Center 80Snow Day 368Student Services Luncheon 55TOTAL 6,815

The Counseling/Student Services Division has worked hard to ensure quality services are delivered to studentsthrough programs, services, collaborations, and partnerships. Fall semester alone, over 19,626 student contactswere tracked by the Counseling Division. Many staff and faculty assist our students in many ways that are notcaptured by these numbers. From hallway questions or emails to district and college committee work, we havea dedicated group that works hard to ensure we put students first. In terms of instruction, Counseling Divisioninstructors helped facilitate 41 courses in our Division and a total enrollment number of 762 students.The Fall semester was a successful start to the 2012-2013 academic year and we are looking forward to an evenbetter Spring semester. There are many student contacts, activities and events that Counseling and StudentServices departments host. Below are our highlights at a glance:Assessment Center1,897 assessments were administered: (830:English; 850:Math; 217:ESOL)Career Services CenterStudents served by service:500 Career counseling appointments273 Career workshops680 Interpretations/Class collaborations600 EventsOther semester highlights:Held an Open House in the new location having over 150 students participate and indicate their Careerneeds. The Career Services Center was awarded an Assembly House Certificate of Achievement byAssembly member Jerry Hill.Collaborated with Financial Aid office and the Solar Energy Technology Program conductingorientations, workshops and career opportunities. First Annual Internship and Volunteer Community Fair included more than 40 organizations and 75community services reps. Over 400 students participated throughout the day.

Conducted a Fall Job Fair with over 38 participating companies and 78 employment representativeshiring for available employment opportunities.Initiated Career Conversation Series in Allied Health with representatives from UCSF Medical Centerdiscussing Health Care Careers in Demand.Skyline College Career Counselors, Lavinia Zanassi, Virginia Padron, Lorraine Demello in collaboration withCollege of San Mateo Counselor, Eileen O’brien, interviewed and videotaped conversations with over 12 socialmedia leaders to chronicle their personal motivations, challenges and life-defining events encountered alongtheir career pathway. By bringing these personal stories to light in partnership with RoadTrip Nation (aneducational non-profit and PBS series), we hoped to emphasize that career pathways are not linear, that thereare often detours and unexpected twists and turns that can lead to a person’s lifework. The video was edited byRoadTrip Nation and can be seen on the Career Services web page.http://www.skylinecollege.edu/careercenter/roadtripnation.phpCounselingCounseling student contact breakdown:3,836 appointments2,175 Walk-ins1,001 E-counseling sessions512 In-person Orientations2,002 Online Orientations403 Classroom presentations232 Outreach eventsCARE/CalWORKS55 students served34 Continuing students16 New Admitted Students65% of CARE/CalWORKs students are full-timeDisability Resource Center (DRC)Breakdown of number of students served by service:422 Counseling appointments76 Assistive Technology125 Learning Specialist462 Testing

Other highlights of the semester:Held an open house this past Fall semester to welcome the campus and community to the new locationin Building 5.On October 12, the DRC sponsored disABILITY! Achieve! - a month long series of events for disabilityawareness month.Welcomed high school students with disabilities from Jefferson Unified High School District and SterneSchool of San Francisco to tour Skyline College and receive information on registering with the DRC.Extended Opportunities Programs & Services (EOPS) 1,024 Counseling appointments/walk-ins 113 Orientations 295 students served (the required state cap is 284 students for 12-13) 197 Continuing students 76% of EOPS students are full-time Strengthened connection with SFSU EOP with a personalized SFSU campus visit At a Fall 2012 statewide EOPS conference, our very own Imelda Hermosillo was recognized for 20 yrsof service, and Javier Urena for 10 years of service Approximately 70 children where “adopted” during our traditional Gift Giving Tree CelebrationTransfer CenterBreakdown of number of students served by services:274 Workshops550 Events75 TAGS Submitted36 TAGS Accepted88 Students accepted to CSU indicating AA-T/AS-TOther highlights of the semester:Transfer Ambassadors did 35 classroom presentations reaching 875 studentsHeld its first Fall Transfer Conference designed to increase transfer awareness for all Skyline Collegestudents. Of the 100 attendees, survey responses indicated that 94% indicated the conference providedthem with an increased knowledge about what is needed to transfer to a 4-year university.The Transfer Center also hosted the Fall Transfer Day, which included a record number of colleges anduniversities participating in the event.The Transfer Advocate Program (TAP) was launched and incorporated faculty and staff as part of thismentoring program.

The fall was an exciting and busy semester for all areas of Enrollment Services. New staff members existed inall areas within Enrollment Services and as a result, the staff was able to strengthen and identify innovationthrough a new lens building upon our “Students First” philosophy.All departments had an off-campus retreat that consisted of team building, leadership activities and identifyinggoals for each area. This opportunity created a framework for all departments in addressing the state-mandatedchanges in areas of course repetition, priority registration and Financial Aid funding. These challenges createdopportunities to re-evaluate and strengthen student access and resources for over 10,000 students. Proudly,Enrollment Services continues to meet the mission and core values of Skyline College. To achieve and meetour goals, Enrollment Services served Skyline College through a host of activities this past semester.Professional DevelopmentVarious staff members attended a number of conferences this past fall: Northern California Council on Black American Affairs (NCCBAA) California Community Colleges Student Financial Aid Administrators Association (CCCSFAAA) California Association of Student Financial Aid Administrators (CASFAA) New Director’s Training at State Chancellor’s Office Federal Student Aid (FSA) Conference Center for Working Families Community College Network Annual Convening Benchmark Institute Public Benefits Training National Association of Student Financial Aid Administrators (NASFAA) Foster Youth Success Initiative Annual DegreeWorks Conference

Admissions and RecordsHighlights and events of past semester: 5,583 applications processed 900 rosters processed 860 Petitions (course changes, etc.) 130 Veterans Receiving Educational Benefits Successful Veterans Resource Center opening in December Attendance at DegreeWorks ConferenceInternational AdmissionsHighlights and events of the past semester: 56 students were enrolled for Fall 2012 25 I-20s have been issued for Fall 2012 Conducted a successful International Students Orientation Organized “International Educational Week” at Skyline College Created a Student-run International Student ClubFinancial Aid and ScholarshipsHighlights and events of the past semester:In-Reach and Outreach:7,322 students served at all in-reach and outreach events902 students served in 72 Financial Aid Workshops Conducted On-Campus1,560 students participated in 39 classroom presentations350 students served through a variety of specialized workshops; Satisfactory Academic Progress (SAP);Income Adjustments; Unusual Circumstances; Scholarships; Federal Work-Study and Student Loans4,110 students attended 9 Off-Campus Events (college fairs)400 students participated in on-campus special events in which financial aid was invited to participate:SparkPoint Center Outreach Events; Transfer Day; Holiday Job Fair; Super Saturday (ESOL); TransferConferenceFinancial Aid Award Totals (As of December 21, 2012):Award Students Served AmountBoard of Governors Fee Waiver 6,466 $3,799,531CalGrant B&C 160 $103,516Federal Work Study 80 $114,233Federal Pell Grant 1,743 $3,488,816Federal SEOG Grant 194 $52,125Direct Subsidized/ Unsubsidized Loans 104 $250,596Institutional/ Non-Institutional Scholarships 144 $81,443Health/Psychological Services

Highlights and events of past semester: Over 400 students attended the fall health fair Administered 194 immunizations, approximately 100 TB tests and over 450 flu shots. 30 faculty/staff attended a two-day suicide prevention training workshop sponsored by the BehavioralHealth Recovery Services (BHRS) of San Mateo County 409 individual sessions, faculty and staff consultations and urgent/crisis sessions Over 250 students attended 15 presentations discussing issues such as time management, angermanagement, and self-esteem.

SparkPoint at Skyline College experienced expanded services and resources and garnered national attention as amodel program. The Annie E. Casey Foundation and MDC awarded Skyline College with the SustainingInnovation Award for its SparkPoint related work. The award was presented at the national conference of theCenters for Working Families Community College Learning Network hosted this year at Skyline College!Partnering with the Financial Aid Office, SparkPoint launched the Benefits Access for College Completion, oneof six projects in the nation, funded by the Center for Law and Social Policy and the American Association ofCommunity Colleges to increase utilization of public benefits among students who qualify. Additional programsincluded the launch of our Medical Administrative Activities program where the college receives funding inexchange for connecting students to health care resources. We launched a new facebook page that is rich incontent and community and continued to strengthen our role in serving the community, our students, regionaland national partnerships. Here is a summary of our activities and accomplishments.Professional DevelopmentSparkPoint staff members attended conferences this past fall: Center for Working Families Community College Network Annual Convening (Conference host forcolleges across the United States) Benchmark Institute Public Benefits Training (San Francisco) SparkPoint 2 nd Annual Retreat (Napa Valley) St. Louis MET Center Site VisitSparkPoint staff members attended a number of professional development activities this past fall: “SparkTime” is a Professional Development and SparkPoint Training Series offered to all SparkPointStudent Assistants Weekly Financial Coaching Trainings SparkPoint 101, SparkPoint 102, SparkPoint 103, and SparkPoint 104 comprise a series of seminarsoffered by United Way of the Bay Area to educate personnel on the Centers for Working Familiesmodel of bundled services and resources to support financial self-sufficiency. SparkPoint Webinar: The Art of Gathering Good Client Information

Three officially recognized Medical Administration Activities Program training.Efforts to Outcomes Results TrainingSocial Solutions Efforts To Outcomes TrainingCal Fresh Outreach TrainingBenefitscalwin.org TrainingSecond Harvest Food Bank New Shopper Orientation ClassHIP Housing OrientationNorth Peninsula Neighborhood Service Center Partnership Development MeetingSparkPoint sponsored a two-day CulturalProficiency Seminar for all Student ServicesPersonnel led by Dr. Mary Bacon.SparkPoint staff take a leadership role to buildand sustain a complex education partnership thatincludes non-traditional partners in order toincrease services and resources available forstudents to achieve their goals. Various staffmembers attended and supported a number ofmeetings this past fall:InnVision Shelter NetworkRegional (Volunteer Income Tax Assistance Center) VITA Coordinators Monthly MeetingsVITA Planning MeetingsSparkPoint at Skyline College Quarterly Partners MeetingHighlights and events of past semester:2012 Sustaining Innovation Award – For the work of SparkPoint, Skyline College was awarded theMDC | Annie E. Casey Award for Sustaining Innovation.Start of Benefits Access for College Completion – Skyline College was selected as one of six colleges inthe nation to pilot demonstration projects to show how colleges can partner with Human ServicesAgencies to increase the utilization of public benefits for students who qualify.ESL Registration Day

Specific Data for Fall 2012 (Numbers include students and other members of ourcommunity):1,012 Number of Participants Served (Unduplicated)165 Participants Served in Finances250 Participants Served in Benefits Assistance399 Participants Served in Education Assistance359 Participants Served in Food Pantry268 Participants Served in Employment Development Department17 Fall 2012 Grove Scholars$37, 400 Grove Scholars Award Amount195 Participants Served in Financial Aid Assistance56 IDA Workshop Attendance37 Workshop Attendance for: Being Banked, Building Savings, Cash Flow, Credit Dos and Don’t83 ESL Conversation/ Pronunciation Workshops Attendance37 ESL Registration Day AttendanceSparkPoint In-Reach and Outreach705 students participated in 27 SparkPoint classroom presentations15 community members attended 2 off-campus SparkPoint Presentations(San Francisco Head Start + Family Crossroads)720 total number of students and community members served in all in-reach & out-reach eventsSparkPoint Renovations and Open HouseSparkPoint is expanding services and resources! As the semester ended, activities for SparkPoint renovationsthat include additional staff offices and a new reception storefront got underway. SparkPoint will celebrate withan Open House on February 25, 2013, 11:30 – 1:30. The Open House will feature music, give aways, guidedtours and introductions to programs and services. The Open House will highlight Benefits Access for CollegeCompletion, a two-year demonstration project of the Center for Law and Social Policy managed throughSparkPoint in partnership with the Financial Aid Office and San Mateo County Human Services Agency.