Billing Manual for Community Care Network Providers
Billing Manual for Community Care Network Providers
Billing Manual for Community Care Network Providers
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Many requests from employers <strong>for</strong> data and in<strong>for</strong>mation can be fulfilled withdata and in<strong>for</strong>mation that are not member identifiable. In instances where an employer requests member identifiable in<strong>for</strong>mation,<strong>Community</strong> <strong>Care</strong> will inquire as to the proposed use of the data and in<strong>for</strong>mation andattempt to meet the need with data and in<strong>for</strong>mation that are not member identifiable,<strong>for</strong> example aggregated data or in<strong>for</strong>mation. In instances where member identifiable data or in<strong>for</strong>mation is required, <strong>Community</strong><strong>Care</strong> will ensure that an authorization <strong>for</strong> the release of in<strong>for</strong>mation is signed by themember prior to releasing implicit data to the member’s employer. In all instances, <strong>Community</strong> <strong>Care</strong> only discloses the minimal in<strong>for</strong>mation necessaryto accomplish the purpose of the disclosure.Handling of Practitioner Specific In<strong>for</strong>mation<strong>Community</strong> <strong>Care</strong> considers practitioner specific data and in<strong>for</strong>mation, including but notlimited to, that used <strong>for</strong> network development, credentialing, per<strong>for</strong>mance evaluation,quality assurance, quality improvement, compliance auditing and peer reviewconfidential to the extent permitted by law.A practitioner’s name, professional degree, status as the member of <strong>Community</strong><strong>Care</strong>’s practitioner network, business address, business telephone number, andspecialty (ies) or self-identified areas of special interest are not consideredconfidential when disclosed <strong>for</strong> legitimate business purposes.Data and in<strong>for</strong>mation related to a practitioner’s racial, cultural or ethnic background,age, religious affiliation, sexual orientation, and ability to communicate in languagesother than English, is confidential unless a practitioner explicitly authorizes therelease of this in<strong>for</strong>mation.<strong>Community</strong> <strong>Care</strong>’s credentialing and recredentialing applications request that suchin<strong>for</strong>mation be supplied at the discretion of a practitioner.The credentialing and recredentialing applications state that if such in<strong>for</strong>mation issupplied, <strong>Community</strong> <strong>Care</strong> may use and disclose only the minimum amount ofin<strong>for</strong>mation to members or appropriate individuals <strong>for</strong> purposes of meeting a specificmember’s needs or requests when making referrals.Practitioner files are maintained in a locked room or locked file cabinet when not inuse by Credentialing staff or the Credentialing Committee. Practitioner files stored inelectronic, magnetic, or optical <strong>for</strong>mat are protected with a secure password.Access to practitioner files is limited to the network management, compliance, andcredentialing staff and the Credentialing Committee.Practitioners may review the in<strong>for</strong>mation in their file upon request except <strong>for</strong> anyin<strong>for</strong>mation from the National Practitioner Data Bank (NPDB) and peer (professionaladvisor) review in<strong>for</strong>mation. Review of NPDB in<strong>for</strong>mation is prohibited by federalstatute.Each practitioner is in<strong>for</strong>med of the right to review in<strong>for</strong>mation in his/her file throughthe cover letter in the application packages <strong>for</strong> initial credentialing andrecredentialing.A practitioner may obtain a copy of his/her file.<strong>Community</strong> <strong>Care</strong> Provider <strong>Manual</strong> | 1-888-251-CCBH | © 2012 All Rights Reserved | Page 191