Billing Manual for Community Care Network Providers
Billing Manual for Community Care Network Providers
Billing Manual for Community Care Network Providers
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such crime; and the identity, description, and location of the perpetrator of such acrime.In this latter instance, the <strong>Community</strong> <strong>Care</strong> representative will notify his/her directsupervisor of the situation, and will call 911 to report this in<strong>for</strong>mation.<strong>Community</strong> <strong>Care</strong> does not collect in<strong>for</strong>mation on the following, in regards to organ andtissue donation or the deceased member’s wishes, in<strong>for</strong>mation about decedents,in<strong>for</strong>mation <strong>for</strong> fundraising purposes, or in<strong>for</strong>mation <strong>for</strong> marketing purposes. In the eventthe <strong>Community</strong> <strong>Care</strong> would collect in<strong>for</strong>mation on any of the above, an appropriatepolicy and procedure will be drafted.Disclosure of In<strong>for</strong>mation to Employers<strong>Community</strong> <strong>Care</strong> does not share member identifiable data or in<strong>for</strong>mation withemployers without the authorization of the subscriber, member or member’s legallyauthorized representative and only the specific in<strong>for</strong>mation requested will be releasedin accordance with all federal and state laws. All authorizations <strong>for</strong> the release ofin<strong>for</strong>mation will be verified by <strong>Community</strong> <strong>Care</strong> prior to the in<strong>for</strong>mation being sent.<strong>Community</strong> <strong>Care</strong> recognizes that the member or member’s legally authorizedrepresentative, and not a subscriber (unless the subscriber is also the member orthe member’s legally authorized representative) is the preferred individual fromwhom to obtain authorization to release member identifiable in<strong>for</strong>mation to anemployer.<strong>Community</strong> <strong>Care</strong> also acknowledges, however, that current industry practice is <strong>for</strong>the subscriber, and not each member, to sign authorization <strong>for</strong>ms and otherdocuments at the time of enrollment. Requiring the signature of each member ormember’s legally authorized representative at the time of enrollment is impractical.<strong>Community</strong> <strong>Care</strong> accepts its role as an advocate of the members’ rights and willwork to effect change in the industry to increase protections <strong>for</strong> confidential memberidentifiable data and in<strong>for</strong>mation. <strong>Community</strong> <strong>Care</strong> follows all state and federal lawsand regulations.When <strong>Community</strong> <strong>Care</strong> is responsible <strong>for</strong> managing the enrollment process,<strong>Community</strong> <strong>Care</strong> obtains authorization from a subscriber at the time of enrollment torelease the minimum member identifiable data or in<strong>for</strong>mation to the employer.In many instances, <strong>Community</strong> <strong>Care</strong> is not responsible <strong>for</strong> managing the enrollmentprocess. If <strong>Community</strong> <strong>Care</strong> manages behavioral health benefits through an agreementwith a managed care organization (MCO), <strong>Community</strong> <strong>Care</strong>’s policy is to releasemember identifiable data or in<strong>for</strong>mation to the MCO, knowing that in the absence of theMCO’s agreement with <strong>Community</strong> <strong>Care</strong>, the MCO itself would be responsible <strong>for</strong>managing behavioral health benefits and would there<strong>for</strong>e have access to the memberidentifiable data or in<strong>for</strong>mation.In any instance where <strong>Community</strong> <strong>Care</strong> must release member identifiable data orin<strong>for</strong>mation to an employer, whether self-insured or fully insured, <strong>Community</strong> <strong>Care</strong><strong>Community</strong> <strong>Care</strong> Provider <strong>Manual</strong> | 1-888-251-CCBH | © 2012 All Rights Reserved | Page 149